Concentrix Jobs for Freshers: Concentrix is hiring freshers for International Banking and Financial Advisor roles in Bangalore. These positions offer opportunities to work with global financial services, providing advisory and customer support. Ideal candidates should have excellent communication skills and a keen interest in banking and finance. Training and career growth are provided.
- Job Description: Concentrix Jobs for Freshers
- Company: Concentrix
- Location: Bangalore
- Salary: ₹4.2 LPA (₹3-5 LPA)
- Experience: 0 – 5 years
- Qualification: Any Graduate
About Company:
Concentrix is a global leader in commercial enterprise services, presenting patron engagement, outsourcing, and era solutions. With a presence in over forty international locations, it partners with leading manufacturers throughout various industries, such as finance, healthcare, technology, and retail. Concentrix specializes in turning in notable purchaser studies, leveraging AI, automation, and statistics analytics. Known for its inclusive painting lifestyle, the enterprise gives professional growth, skill improvement, and dynamic painting surroundings, making it an appealing company for freshers and experienced experts alike.
Job Description: Concentrix Jobs for Freshers
Concentrix is hiring freshers for roles in international banking and financial advisory, offering a salary of 4.2 LPA. This role involves supporting global customers by resolving technical issues, providing product or service information, and delivering excellent customer service. The role will also focus on customer retention, with responsibilities across voice and blended communication channels. The job requires the ability to work in rotational US shifts and to handle customer queries effectively while maintaining a high level of service quality.
Responsibilities:
Technical Support:
- Provide first-stage technical guide and assistance to global customers.
- Diagnose and clear up technical queries related to software, hardware, and networks.
Customer Support:
- Handle patron inquiries related to monetary services, banking merchandise, or technical problems.
- Track, prioritize, and solve client requests through electronic mail, smartphone calls, and ticketing structures.
Problem Solving:
- Address complicated technical problems through investigating troubles, acting evaluation, and imparting viable solutions.
- Escalate unresolved problems to the right inner teams, making sure of a speedy resolution.
Collaboration:
- Work collaboratively with different crew participants and departments to supply seamless customer support.
- Ensure easy and effective conversation in the crew and different departments to satisfy customer expectations.
Customer Retention:
- Focus on patron retention techniques with the aid of making sure customers receive top-tier providers and aid.
- Proactively resolve patron issues and issues to hold long-term consumer relationships.
Skills and Competencies:
Communication Skills:
- Excellent written and verbal communique abilties in English.
- Strong interpersonal competencies, with the capability to build rapport with worldwide customers.
Problem-Solving and Analytical Skills:
- Strong troubleshooting and analytical skills to diagnose and remedy technical troubles.
- Ability to think significantly and adapt quickly in a fast-paced environment.
Customer-Oriented Approach:
- A consumer-first attitude with the ability to stay calm and expert under pressure.
- Strong empathy and the capacity to listen actively to patron worries.
Adaptability:
- Ability to paint in flexible surroundings, especially with US rotational shifts.
- Willingness to research new technology and customer service protocols.
Technical Proficiency:
- Basic understanding of technical help principles and customer service tools.
- Familiarity with software programs, hardware, and community-related troubles is beneficial.
Qualifications:
- Undergraduates or Graduates from any background are welcome to apply.
- Freshers are encouraged to apply, but prior experience in customer support or technical assistance will be an added advantage.
Benefits at Concentrix:
Career Growth & Development: Concentrix offers ample opportunities for skill improvement, education packages, and clean professional development paths.
Competitive Salary & Incentives: Employees obtain attractive compensation applications on the side of overall performance-based incentives.
Work-Life Balance: Flexible running hours and far-off work options support healthy work-life stability.
Health & Wellness Programs: Comprehensive health insurance, well-being applications, and mental health help ensure personnel’s well-being.
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