- Job Title: Sales Support Specialist
- Company: Concentrix
- Degree: Bachelor’s diploma in Business Administration
- Location: Gurugram, Haryana
- Experience: Min 5+ years
- Employment Type: Full-Time and Day Shift
- Salary: From ₹10,00,000 a year
Concentrix is hiring for a Sales Support Specialist
Job Overview:
We are looking for an alternatively inspired and element-orientated Sales Support Specialist to enroll in our dynamic income group. As a Sales Support Specialist, you may play an important feature within the utilization of the general performance and fulfillment of our income operations. You might be chargeable for imparting administrative and operational help to our income team, ensuring smooth workflow, and assisting to advantage income objectives. This position requires fantastic communication skills, a purchaser-centric mindset, and an eager eye for detail.
About Concentrix:
Concentrix is a global chief in client experience (CX) solutions and era, enhancing organization fundamental performance for the vicinity’s wonderful producers, which include over ninety-five Fortune one thousand companies. With a presence in over forty countries and a body of workers of more than 270,000 committed employees, Concentrix is devoted to offering incredible customer support and cutting-edge enterprise solutions.
Key Responsibilities:
- Sales Administrative Support:
- Assist the profits group with each day’s administrative responsibilities, together with coping with calendars, scheduling meetings, and coordinating excursion preparations.
- Prepare and distribute earnings reviews, presentations, and exclusive documentation as wanted.
- Maintain and replace earnings databases and client records with accuracy and confidentiality.
- Process income orders, ensuring all data are because they have to be captured and orders are fulfilled properly away.
- Customer Relationship Management:
- Act as an issue of contact for customers, addressing their inquiries and providing data about products and services.
- Support the earnings group in handling patron payments, ensuring an immoderate diploma of purchaser pleasure and engagement.
- Follow up on patron leads and comments, and make sure all problems are resolved in a well-timed way.
- Sales Operations and Coordination:
- Collaborate with various departments, together with advertising, finance, and product manipulation, to make certain cohesive profit operations.
- Assist with the education and execution of sales campaigns, promotions, and sports.
- Monitor earnings processes and choose out regions for improvement, recommending solutions to decorate usual performance and effectiveness.
- Data Analysis and Reporting:
- Compile and take a look at income facts to provide insights and tendencies that assist strategic selection-making.
- Generate everyday reviews on earnings usual universal overall performance, pipeline repute, and customer feedback.
- Assist in the improvement and implementation of sales techniques based on records-pushed insights.
- Product and Market Knowledge:
- Stay updated with the extraordinarily modern-day industry traits, products, and marketplace conditions to offer correct records to the profits group and clients.
- Provide education and guidance to the earnings group on new products and services.
Qualifications:
- Bachelor’s diploma in Business Administration, Marketing, or a related state of affairs.
- Proven to enjoy an income help or administrative function.
- Strong organizational and multitasking capabilities with an eager interest in detail.
- Excellent written and verbal conversation talents.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software programs.
- Ability to work independently and collaboratively in a brief-paced surroundings.
- Customer-centered mindset with a passion for turning in the wonderful issuer.
Preferred Qualifications:
- Previous enjoy within the technology or customer support business enterprise.
- Familiarity with sales forecasting and pipeline control.
- Basic information on profits and advertising and marketing requirements.
What We Offer:
- Competitive earnings and benefits bundle.
- Opportunities for professional growth and professional development.
- A collaborative and inclusive artwork environment that values range.
- Access to ongoing education and improvement packages.
How to Apply:
If you’re a dedicated expert with an ardor for earnings and customer support, we would like to pay attention to you. Please submit your resume and a cover letter outlining your qualifications and enjoy to [email address or application link].
Equal Opportunity Employer:
Concentrix is an equal possibility commercial enterprise organization. We have a good time range and are committed to growing an inclusive environment for all employees.
Join Concentrix and grow to be part of a set that is committed to the use of fulfillment via awesome customer opinions. Your contributions as a Sales Support Specialist could be essential in assisting us in achieving our goals and supplying high-quality providers to our customers.
