Conduent Walk-in Recruitment: Conduent is hosting a walk-in drive for the position of Customer Experience Executive on the Night Shift. The role involves handling customer queries, providing support, and ensuring satisfaction through various channels. Candidates should have excellent communication skills and the ability to work in a night shift environment.
- Job Description: Conduent Walk-in Recruitment
- Company: Conduent
- Salary: Not Disclosed
- Location: Bengaluru
- Qualification: Any Graduate
About Company:
Conduent is an international leader in enterprise process services, presenting innovative solutions in client experience, virtual transformation, and corporation services. The enterprise makes a specialty of offering vital offerings to numerous industries, which include healthcare, finance, transportation, and government. With a focus on automation and superior technology, Conduent aims to pressure efficiency, enhance customer studies, and streamline operations for its customers. Headquartered in Florham Park, New Jersey, Conduent operates across multiple areas, serving customers internationally.
Conduent Walk-in Recruitment Job Description:
The Customer Experience Associate III at Conduent is answerable for handling inbound and outbound calls, presenting product and carrier data, and resolving client problems in a well-timed way. Candidates must have at least 12 months of revel in a worldwide voice process, remarkable conversation abilties, and the capacity to work in US nighttime shifts. The position is based in Bengaluru, imparting a complete-time, permanent function with boom opportunities in the BPO enterprise.
Responsibilities:
Customer Support:
- Handle inbound and outbound calls to offer excellent customer service.
- Address consumer inquiries regarding services and products, ensuring clear and correct verbal exchange.
- Offer product pointers and answers based on patron wishes and queries.
Problem Resolution:
- Identify and examine consumer issues and expand them to supervisors or relevant departments while essential.
- Take possession of purchaser proceedings and resolve them within a certain turnaround time (TAT).
- Provide designated updates on the popularity of troubles, making sure the customer is saved and informed.
Customer Retention:
- Maintain lengthy-term purchaser relationships by presenting proactive solutions and addressing ability provider gaps.
- Offer retention incentives or alternative solutions to dissatisfied clients to decrease churn.
- Work carefully with the team to make certain excessive client delight degrees and make a contribution to the organization’s retention desires.
Documentation and Reporting:
- Maintain accurate and up-to-date information on consumer interactions, lawsuits, and movements taken.
- Update internal systems with purchaser remarks and different relevant records for similar analysis and reporting.
Collaboration:
- Work in collaboration with different group contributors, supervisors, and departments to reap standard business dreams.
- Share consumer comments with relevant departments to help improve services and products.
Performance Metrics:
- Meet the KPIs (Key Performance Indicators) set through the company, along with call coping with time, purchaser satisfaction scores, and backbone time.
- Participate in training programs and workshops to continuously improve overall performance and develop new capabilities.
Skills Required:
Communication Skills:
- Strong verbal and written English skills are critical to talk effectively with global customers.
- Ability to specific ideas, in reality, making sure the patron is aware of the answer or information supplied.
- Active listening talents to apprehend client desires and cope with their concerns directly.
Problem-Solving Skills:
- Ability to analyze client problems and resolve them correctly.
- Capable of providing suitable options and answers that meet consumer expectancies.
Customer-Centric Approach:
- Focused on handing over a satisfactory client experience by being empathetic and expert.
- A patient mindset in the direction of clients, mainly when managing tough situations.
Adaptability:
- Ability to work in a dynamic environment with continuously converting consumer desires.
- Flexibility in handling multiple responsibilities, which includes extraordinary varieties of client queries.
Technical Skills:
- Comfortable with the use of multiple laptop systems, client dating management (CRM) software programs, and other relevant tools.
- Familiarity with the work environment in a global BPO placing is an introduced advantage.
Teamwork:
- Ability to work collaboratively in a team to meet shared goals and targets.
- Willingness to assist friends and research from others.
Qualifications:
Experience:
- Minimum 1+ year of experience in an inbound or outbound voice process (International BPO experience preferred).
- Previous experience in handling customer calls, preferably in the international domain.
Education:
- Minimum Educational Qualification: Intermediate/12th/PUC.
- Graduation: Not mandatory, though graduates are encouraged to apply.
Language Proficiency:
- Excellent verbal and written communication skills in English.
- Any additional language skills are a plus but not required.
Identification Documents:
- Carry an Updated Resume and Original ID Proof (Aadhaar/PAN Card) during the walk-in interview.
How to Apply for Conduent Walk-in Recruitment:
- Attend the walk-in interview at Conduent Business Services India LLP on 16th January 2025 between 10 AM and 1 PM.
- Address: CONDUENt BUSINESS SERVICES INDIA LLP Address ITPL, UNIT-A, GROUND FLOOR,AVIATOR BUILDING, ASCENDAS ITPB S, OAD,WHITEFIELD, BANGALORE, Karnataka, India
- Bring along your updated resume and original ID proof (Aadhaar or PAN card).
Benefits at Conduent:
- Comprehensive Health Coverage: Access to medical, dental, and imaginative and prescient insurance plans.
- Paid Time Off (PTO): Generous vacation days, ill depart, and vacation advantages.
- Retirement Plans: 401(okay) with agency matching contributions to aid long-term period financial safety.
- Career Development: Opportunities for education, certifications, and professional growth through inner programs and studying assets.
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