- Job Title: Customer Associate Job
- Company: Rocket Health
- Salary: Rs. 20,000 – 30,000/- PM
- Degree: Any Graduate Can Apply
- Location: Work FroM home
- Experience: Freshers/Experienced Both Eligible.
Overview: Customer Associate Job
Rocket Health is a swiftly developing healthcare-era company devoted to revolutionizing the way human beings get the right of entry to and enjoy healthcare.
We are searching for enthusiastic and consumer-centric people to join our dynamic crew as Customer Associates. In this role, you will play a pivotal element in ensuring excellent customer stories, addressing inquiries, and supporting our project to make healthcare extra accessible and convenient.
Key Responsibilities:
1. Customer Interaction:
- Engage with customers via cellphone, e-mail, and chat in an expert and pleasant manner.
- Assist clients with inquiries, product records, and difficult decisions.
- Provide correct and timely information to clients at the same time as retaining a fantastic and empathetic attitude.
2. Problem Resolution:
- Investigate and solve client concerns, ensuring an excessive degree of purchaser delight.
- Collaborate with inner groups to cope with complicated issues and offer complete answers.
- Document and escalate unresolved problems to better-degree support whilst important.
3. Product Knowledge:
- Develop a deep know-how of Rocket Health’s products and services.
- Stay up to date on industry traits and updates to successfully talk product records to customers.
- Provide guidance and training to customers on product functions and utilization.
4. Communication:
- Communicate efficiently with move-purposeful teams to relay purchaser remarks and deal with ordinary issues.
- Provide clean and concise statistics to customers regarding policies, strategies, and updates.
- Assist in growing and retaining clients through documentation.
5. Data Entry and Documentation:
- Accurately document and keep consumer statistics inside the company database.
- Document purchaser interactions and resolutions for destiny reference and non-stop improvement.
- Ensure compliance with facts safety and privacy rules.
6. Customer Feedback:
- Gather and examine client remarks to become aware of trends and regions for improvement.
- Collaborate with the product and development teams to implement adjustments based on patron tips.
- Contribute to the improvement of a customer-centric way of life within the corporation.
7. Cross-purposeful Collaboration:
- Collaborate with different departments, such as sales, advertising, and technical support, to offer an unbroken customer experience.
- Participate in everyday meetings and schooling classes to stay informed approximately updates and changes within the employer.
8. Performance Metrics:
- Meet or exceed set up key performance signs (KPIs) related to purchaser satisfaction, response time, and problem resolution.
- Strive for non-stop development in individual and team performance.
Requirements:
- High school diploma or equal; bachelor’s degree desired.
- Proven customer service revels in quick-paced surroundings.
- Excellent conversation and interpersonal competencies.
- Ability to stay calm and centered in excessive-pressure conditions.
- Strong hassle-fixing and vital-thinking capabilities.
- Familiarity with healthcare enterprise terminology and practices is a plus.
- Proficiency in using customer support software, CRM structures, and other applicable tools.
- Flexibility to painting in shifts, such as weekends and vacations.
Benefits:
- Competitive salary with performance-based total bonuses.
- Comprehensive fitness and well-being advantages.
- Opportunities for professional development and professional development.
- Collaborative and inclusive work environment.
- Employee assistance applications and well-being initiatives.
Team Collaboration:
Work collaboratively with group members to ensure cohesive and supportive painting surroundings.
Contribute ideas and comments at some point during crew meetings to enhance procedures and beautify the patron revel.
Continuous Learning:
Stay updated on enterprise best practices and customer service tendencies.
Actively take part in ongoing schooling sessions to enhance product know-how and customer service skills.
Multichannel Support:
Provide aid across diverse conversation channels, along with phone, e-mail, chat, and doubtlessly social media structures.
Adapt communication style to fulfill the desires and alternatives of numerous consumer profiles.
Quality Assurance:
Participate in first-rate assurance applications to ensure consistency and accuracy in consumer interactions.
Implement remarks from pleasant critiques to beautify individual and group performance.
How to Apply:
If you’re enthusiastic about offering first-rate customer service and need to be part of a group that is reworking healthcare, we invite you to put up your resume and cowl letter to [email@example.Com]. Please include “Customer Associate Application” within the subject line.
Rocket Health is an equal-possibility enterprise, and we encourage people from all backgrounds to use it.
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