Customer Care Executive at Teleperformance | Great Opportunity

At Teleperformance, a Customer Care Executive provides super aid to customers at some unspecified time in the Customer Care Executive future of severa industries. Responsibilities embody responding to patron inquiries, handling lawsuits, and offering answers through more than one communique channel. Customer Care Executive at Teleperformance The position includes running in a fast-paced environment, making short resolutions, and retaining excessive patron satisfaction. Teleperformance gives significant education to expand communique and hassle-solving capabilities. Employees benefit from a collaborative painting manner of existence, career boom possibilities, and aggressive repayment. Customer Care Executive at Teleperformance Whether running in voice, chat, or e-mail guide, the placement calls for adaptability, staying power, and a customer-first mindset. 

Role: Customer Service Associate

Company: Teleperformance

Experience: 0 – 3 Years

Salary: ₹ 2.75-3.5 Lacs P.A

Location: Noida, Gurugram, Delhi / NCR

Job Description

A Customer Care Executive is liable for helping customers with the aid of the use of answering queries, resolving courtroom cases, and providing applicable products or services information. Customer Care Executive at Teleperformance They take care of each inbound and outbound communication through calls, emails, or chat. The function desires outstanding communique skills, patience, and a consumer-centered approach. A Customer Care Executive at Teleperformance works to ensure patron satisfaction by addressing problems effectively. The characteristic requires multitasking, active listening, and problem-fixing capabilities. They can also be liable for upselling or circulate-selling merchandise/offerings. Customer Care Executive at Teleperformance This characteristic is critical for retaining an enterprise’s reputation and patron retention by way of the use of turning in brilliant issuer critiques.

About Company

Teleperformance is a global chief in customer revel in control, providing outsourcing solutions across industries in the aspect of finance, healthcare, e-trade, and telecommunications. Customer Care Executive at Teleperformance With operations in over eighty international locations, it employs masses of experts international. The organization specializes in customer support, technical help, income, and reduced returned workplace offerings. Teleperformance is a belief for its strong hobby on employee development, presenting schooling packages and professional growth opportunities. Customer Care Executive at Teleperformance The organization fosters a various and inclusive artwork environment, emphasizing innovation and technology-driven answers. Recognized for its business enterprise excellence, Customer Care Executive at Teleperformance collaborates with essential global manufacturers to enhance patron pleasure and industrial enterprise efficiency.

Roles and Responsibilities

Handle client queries and offer resolutions successfully.

Work in a blended manner (aggregate of voice and non-voice guide).

Ensure purchaser pleasure through the super agency.

Maintain accurate records of customer interactions.

Follow organization hints and strategies at the same time as dealing with customer issues.

Work in NCR location as part of a dynamic company.

Communicate with clients via calls, emails, and chat.

Troubleshoot primary customer problems and amplify even as important.

Provide product and carrier-related records to customers.

Adhere to set exceptional and normal performance metrics.

Education and Qualification

Undergraduate (UG): Candidates who’ve completed better secondary (twelfth skip) are eligible.

Graduate (Grad): A bachelor’s diploma in any subject is favored however not generally obligatory.

Preferred Educational Background:

Any field: Commerce, Arts, Science, or Business Administration.

Freshers and expert applicants are eligible.

Diploma holders with relevant capabilities can also have a look at it.

Additional Qualifications (Preferred however Not Mandatory):

Basic computer know-how (MS Office, typing skills).

Fluency in English & Hindi (or one-of-a-type local languages as required).

Customer provider schooling or certifications (if relevant).

Experience in BPO, Call Centers, or Customer Support is a plus.

Skills for a Customer Service Associate

Communication Skills – Ability to engage genuinely and successfully with clients.

Problem-Solving Ability – Quickly identifying issues and offering suitable solutions.

Patience & Empathy – Handling patron concerns with a relaxed and data approach.

Multitasking – Managing multiple queries through calls, chat, or emails concurrently.

Technical Knowledge – Familiarity with CRM software programs, enterprise products, and troubleshooting strategies.

Benefits at Teleperformance

Competitive Salary & Incentives – The organization pays together with typical performance-based absolutely incentives.

Career Growth Opportunities – Provides inner promotions, schooling, and professional improvement applications.

Work-Life Balance – Offers flexible shifts, along facet paintings-from-domestic alternatives in some roles.

Health & Wellness Benefits – Includes scientific health insurance, worker help applications, and well-being sports.

Inclusive & Diverse Work Environment – Encourages teamwork, cultural variety, and employee engagement activities.

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