Customer Care Representative Job at Intouch| Apply Right Now

vinita indriya · 2024-05-16T20:55:59+05:30

Job Title: Customer Care Representative Job Company: Intouch CX Degree: Any Graduate Can Apply Salary: INR 4 - 8/- LPA Location: Hybrud/Remote Experience: Freshers/Experienced Both Eligible Customer Care Representative Job Intouch CX is attempting to find a committed and enthusiastic Customer Care Representative to sign up for our dynamic organization. As a Customer Care Representative, you may be the first point of touch for our clients, imparting first-rate provider and help. This role is important in ensuring our clients have a remarkable revel in and revel in value. If you have high-quality communique abilities, an ardor for assisting others, and thrive in a fast-paced environment, we want to concentrate on you! Key Responsibilities: Customer Support: Serve due to the fact the number one point of contact for clients, addressing inquiries, resolving issues, and providing answers promptly and in a polite manner through phone, e-mail, chat, or social media systems. Problem Resolution: Listen attentively to patron concerns, troubleshoot problems, and decorate complex problems to the best branch or manager whilst essential. Strive to solve problems in a well-timed and green way at the same time as keeping an excessive degree of client pride. Product Knowledge: Develop a whole knowledge of our products, services, and guidelines to efficiently assist clients with inquiries, product information, and troubleshooting techniques. Quality Assurance: Ensure accuracy and consistency in all client interactions by following established approaches, documenting customer interactions, and retaining unique statistics in our CRM device. Customer Engagement: Proactively interact with customers to gather remarks, cope with worries, and understand possibilities to decorate the general patron revel in. Collaborate with move-realistic teams to put in force purchaser-centric answers and way improvements. Build and preserve strong relationships with customers with the resource of demonstrating empathy, professionalism, and integrity in each interaction. Strive to exceed purchaser expectations and foster prolonged-term loyalty and pleasure. Team Collaboration: Collaborate successfully with group contributors and one-of-a-kind departments to streamline processes, and percent understanding, and make contributions to an excessively pleasant and cohesive work environment. Participate in team conferences, education intervals, and ongoing professional development opportunities. Performance Metrics: Meet or exceed mounted overall performance metrics, consisting of however now not restrained to reaction time, choice price, purchaser delight rankings, and excellent assure requirements. Qualifications and Skills: High school degree or equal; associate or bachelor’s diploma preferred. Previous enjoy in customer support, call center, or related subject desired. Excellent communication abilities, both verbal and written. Strong problem-fixing talents and a hobby to detail. Ability to multitask, prioritize obligations, and manage time successfully. Proficiency in laptop capabilities and familiarity with CRM software. Positive mindset, resilience, and functionality to stay calm under pressure. Flexibility to work evenings, weekends, and vacations as desired. Benefits: Competitive earnings commensurate with enjoyment. Comprehensive advantages bundle deal which consists of clinical medical health insurance, dental and vision insurance, retirement financial savings plan, and paid time without work. Opportunities for career increase and improvement within the employer. Ongoing schooling and professional improvement packages. Fun and supportive artwork surroundings with a numerous and inclusive team. How To Apply: Join the Intouch CX team and emerge as a valued member of our consumer-centered employer. Make a distinction each day by providing exquisite provider and aid to our clients at the same time as developing your profession in a rewarding and dynamic enterprise. Apply now and begin your journey with us! Click Here To Apply Online Other Jobs- Data Collection Job Jobs as Virtual Assistant

Job Title: Customer Care Representative Job
Company: Intouch CX
Degree: Any Graduate Can Apply
Salary: INR 4 – 8/- LPA
Location: Hybrud/Remote
Experience: Freshers/Experienced Both Eligible

Customer Care Representative Job

Intouch CX is attempting to find a committed and enthusiastic Customer Care Representative to sign up for our dynamic organization. As a Customer Care Representative, you may be the first point of touch for our clients, imparting first-rate provider and help.

This role is important in ensuring our clients have a remarkable revel in and revel in value. If you have high-quality communique abilities, an ardor for assisting others, and thrive in a fast-paced environment, we want to concentrate on you!

Key Responsibilities:

Customer Support: Serve due to the fact the number one point of contact for clients, addressing inquiries, resolving issues, and providing answers promptly and in a polite manner through phone, e-mail, chat, or social media systems.
Problem Resolution: Listen attentively to patron concerns, troubleshoot problems, and decorate complex problems to the best branch or manager whilst essential. Strive to solve problems in a well-timed and green way at the same time as keeping an excessive degree of client pride.
Product Knowledge: Develop a whole knowledge of our products, services, and guidelines to efficiently assist clients with inquiries, product information, and troubleshooting techniques.
Quality Assurance: Ensure accuracy and consistency in all client interactions by following established approaches, documenting customer interactions, and retaining unique statistics in our CRM device.
Customer Engagement: Proactively interact with customers to gather remarks, cope with worries, and understand possibilities to decorate the general patron revel in. Collaborate with move-realistic teams to put in force purchaser-centric answers and way improvements.
Build and preserve strong relationships with customers with the resource of demonstrating empathy, professionalism, and integrity in each interaction. Strive to exceed purchaser expectations and foster prolonged-term loyalty and pleasure.
Team Collaboration: Collaborate successfully with group contributors and one-of-a-kind departments to streamline processes, and percent understanding, and make contributions to an excessively pleasant and cohesive work environment. Participate in team conferences, education intervals, and ongoing professional development opportunities.
Performance Metrics: Meet or exceed mounted overall performance metrics, consisting of however now not restrained to reaction time, choice price, purchaser delight rankings, and excellent assure requirements.

Qualifications and Skills:

High school degree or equal; associate or bachelor’s diploma preferred.
Previous enjoy in customer support, call center, or related subject desired.
Excellent communication abilities, both verbal and written.
Strong problem-fixing talents and a hobby to detail.
Ability to multitask, prioritize obligations, and manage time successfully.
Proficiency in laptop capabilities and familiarity with CRM software.
Positive mindset, resilience, and functionality to stay calm under pressure.
Flexibility to work evenings, weekends, and vacations as desired.

Benefits:

Competitive earnings commensurate with enjoyment.
Comprehensive advantages bundle deal which consists of clinical medical health insurance, dental and vision insurance, retirement
financial savings plan, and paid time without work.
Opportunities for career increase and improvement within the employer.
Ongoing schooling and professional improvement packages.
Fun and supportive artwork surroundings with a numerous and inclusive team.

How To Apply:

Join the Intouch CX team and emerge as a valued member of our consumer-centered employer. Make a distinction each day by providing exquisite provider and aid to our clients at the same time as developing your profession in a rewarding and dynamic enterprise. Apply now and begin your journey with us!

Click Here To Apply Online

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