Airtel Payments Bank is hiring Customer Grievance Officer | Apply Now

Role: Customer Grievance Officer 

Experience: 1 – 5 years

Salary: Not Disclosed

About Airtel Payments Bank 

Airtel Payments Bank is the first entity to get the final license from the Reserve Bank of India for launching a Payments Bank. Airtel Payments Bank Limited will leverage the distribution community of Bharti Airtel spread throughout 1.5 million stores, with community presence spreading throughout 87% of the United States, protecting more than 400,000 villages and 5,000 census cities.

Customer Grievance Officer Description 

The Customer Grievance Officer in Ambala is accountable for addressing and resolving consumer proceedings and issues in a well-timed and quality way. They act as a bridge between customers and the employer, ensuring that grievances are handled with empathy and professionalism. They examine proceedings to pick out trends and put into effect solutions to save you destiny troubles. Excellent communique and trouble-fixing competencies are critical for this position, along with a robust dedication to patron pleasure and retention.

Customer Grievance Officer Skills 

1. Communication Skills: Ability to correctly communicate with clients to recognize their grievances and provide clean, concise responses.
2. Empathy: Capacity to empathize with clients’ worries and emotions, demonstrating actual care and understanding.
3. Problem-fixing: Proficiency in identifying the root reasons for proceedings and devising effective solutions to promptly address them.
4. Conflict Resolution: Skill in dealing with and resolving conflicts between customers and the organization to acquire at the same time useful consequences.
5. Patience: Ability to remain calm and composed when managing angry or frustrated customers, keeping professionalism at all times.
6. Negotiation: Capability to negotiate with customers to attain fair and affordable resolutions to their lawsuits even as thinking about business enterprise policies.
7. Analytical Thinking: Aptitude for reading customer feedback and complaint records to identify styles and regions for development in products or services.
8. Time Management: Ability to prioritize and control more than one consumer complaint simultaneously, making sure timely responses and resolutions.
9. Adaptability: Flexibility to conform to different client personalities and ranging situations, adjusting communique and problem-fixing processes, therefore.
10. Customer Focus: Strong determination to meet consumer needs and exceed their expectations, with a commitment to fostering long-term client relationships.

Customer Grievance Officer Roles and Responsibility 

• Receive Complaints: Promptly get hold of and file client court cases via numerous channels consisting of telephone, e-mail, or individual visits.
• Investigate Grievances: Thoroughly look at every criticism, collecting relevant facts and information to recognize the problem from the purchaser’s angle.
• Resolve Issues: Take proactive steps to address and clear up consumer grievances in a fair and timely way, ensuring patron pleasure.
• Communicate with Customers: Maintain open strains of communique with clients all through the criticism decision process, presenting updates and looking for feedback.
• Coordinate with Departments: Collaborate with applicable departments inside the employer to accumulate extra information or assets needed to solve consumer lawsuits efficaciously.
• Implement Solutions: Work with internal teams to put in force corrective moves or manner enhancements based on ordinary lawsuits to save you future troubles.
• Document and Analyze Data: Keep distinctive statistics of patron proceedings and resolutions, reading statistics to perceive developments and areas for improvement.
• Provide Feedback: Offer remarks to control based totally on consumer complaints and stories to decorate the product or service best.
• Train Staff: Conduct schooling classes for frontline personnel on handling customer court cases professionally and correctly.
• Ensure Compliance: Ensure that each grievance handling approaches follow enterprise policies, enterprise policies, and criminal requirements.

Customer Grievance Officer Interview Questions 

1. “Can you describe a tough patron complaint you effectively resolved in your previous function? What steps did you take to deal with the problem?”
2. “How do you prioritize customer lawsuits when coping with a couple of grievances simultaneously?”
3. “Can you stroll us through your approach to investigating consumer proceedings and amassing applicable data?”
4. “How do you make certain that clients feel heard and valued during the complaint resolution system?”
5. “Could you offer an example of a time whilst you had to negotiate with an upset customer to reach a jointly useful solution? How did you handle the situation?”

Apply now: Customer Grievance Officer Ambala

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