Role: Customer Grievance Officer Job
Experience: 1 – 5 years
Salary: Not Disclosed
Location: Bhopal, Madhya Pradesh
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations – Other
Education:UG: Any Graduate
About Airtel Payments Bank
Airtel Payments Bank is the first entity to get the final license from the Reserve Bank of India for launching a Payments Bank. Airtel Payments Bank Limited will leverage the distribution community of Bharti Airtel spread throughout 1.5 million stores, with community presence spreading throughout 87% of the United States, protecting more than 400,000 villages and 5,000 census cities
Customer Grievance Officer Job Description
The Customer Grievance Officer is responsible for addressing purchaser proceedings and worries directly and successfully. They investigate problems, communicate with customers to apprehend their grievances, and work with internal groups to locate answers. With sturdy communication and problem-solving abilities, they strive to ensure customer pleasure while upholding organizational rules and standards. The role calls for empathy, endurance, and the ability to manipulate multiple lawsuits concurrently whilst keeping professionalism.
Customer Grievance Officer Job Skills
- Communication Skills: Ability to pay attention actively and specific thoughts in reality and efficiently to understand and address purchaser grievances.
- Empathy: Capacity to understand and share the emotions of customers, demonstrating problem and compassion.
- Problem-fixing: Proficiency in figuring out root causes of court cases and devising effective answers to solve problems directly.
- Conflict Resolution: Skill in coping with conflicts among customers and the employer to gain together exceptional results.
- Patience: Ability to remain calm and composed while handling frustrated or dissatisfied customers, maintaining professionalism.
- Negotiation: Capability to barter with clients to reach fair resolutions even as adhering to business enterprise regulations.
- Analytical Thinking: Aptitude for studying customer remarks and information to identify traits and areas for development.
- Time Management: Skill in prioritizing and coping with a couple of lawsuits simultaneously to make swell-time-dimed resolutions.
- Adaptability: Flexibility to modify communique and problem-fixing techniques based totally on purchaser wishes and conditions.
- Customer Focus: Strong dedication to meeting client desires and expectations to foster long-term relationships and loyalty.
Customer Grievance Officer Job Roles and Responsibility
- Receive Complaints: Promptly acquire and record purchaser complaints via various channels.
- Investigate Grievances: Thoroughly investigate every complaint, accumulating applicable information to recognize the difficulty.
- Resolve Issues: Take proactive steps to deal with and resolve client grievances in a truthful and timely manner.
- Communicate with Customers: Maintain open strains of verbal exchange with customers, offering updates and searching for comments.
- Coordinate with Departments: Collaborate with internal departments to collect additional data or sources wanted for resolution.
- Implement Solutions: Work with groups to put in force corrective moves or process improvements primarily based on proceedings.
- Document and Analyze Data: Keep designated facts and examine complaint records to become aware of traits and areas for improvement.
- Provide Feedback: Offer feedback to control based on purchaser court cases and reports.
- Train Staff: Conduct training periods for the frontline team of workers on coping with proceedings efficiently.
- Ensure Compliance: Ensure grievance dealing with technology and observe employer policies and rules.
Customer Grievance Officer Interview Questions
- “Can you percentage an example of a difficult customer criticism you successfully resolved? What steps did take to address the difficulty and ensure patron satisfaction?”
- “How do you prioritize and manage more than one complaint concurrently whilst retaining quality in resolution?”
- “Describe your method of communicating with clients at some point of the complaint resolution technique. How do you ensure customers sense heard and valued?”
- “Can you about each a time whilst you needed to collaborate with different departments to resolve a patron criticism? What turned into the final results?”
- “How do you live updated on enterprise policies and enterprise guidelines related to client grievances, and the way do you ensure compliance throughout the resolution technique?”
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