- Job Title: Customer Relationship Manager
- Company: Teleperformance
- Degree: Any Graduate Can Apply
- Salary: Rs. 18,500 to 29,500/- Per Month
- Location: Multiple Locations
- Experience: Freshers/Experienced Both Eligible
About Teleperformance:
Teleperformance is an international leader in outsourced omnichannel client experience control, serving companies throughout numerous industries, including telecommunications, retail, healthcare, and era.
With a presence in over eighty nations and a numerous crew of gifted experts, we’re committed to handing over amazing customer service and using commercial enterprise fulfillment for our customers internationally.
Job Description: Customer Relationship Manager at Teleperformance
Are you obsessed with handing over superb customer support and building strong purchaser relationships? Teleperformance is searching for a committed and inspired Customer Relationship Manager to enroll in our dynamic crew.
As a Customer Relationship Manager, you will play a key role in ensuring our clients obtain top-notch guidance and service throughout their partnership with us. This position is ideal for individuals who thrive in fast-paced surroundings, excel at hassle-fixing, and have an actual desire to assist customers to be triumphant.
Key Responsibilities:
- Client Communication: Serve as the number one point of touch for assigned customers. Build and hold robust, long-lasting relationships with clients by understanding their desires, looking ahead to requirements, and presenting proactive help and solutions.
- Customer Support: Oversee the decision of customer troubles and worries in a timely and effective way. Collaborate with internal teams to deal with customer wishes, ensuring an unbroken experience and high customer pleasure.
- Account Management: Manage and grow current purchaser bills utilizing identifying possibilities for upselling or go-selling Teleperformance services. Work closely with income and advertising groups to enlarge our enterprise with current customers.
- Performance Analysis: Monitor key overall performance signs (KPIs) and purchaser pride metrics. Analyze information and tendencies to identify areas for improvement and implement techniques to enhance common purchaser satisfaction and retention.
- Strategic Planning: Develop account strategies and plans to gain consumer goals and pressure business growth. Collaborate with clients to apprehend their commercial enterprise dreams and align our offerings to assist their success.
- Team Collaboration: Coordinate with diverse inner departments such as operations, income, and excellent guarantee to make certain seamless carrier delivery and customer pride. Foster a collaborative environment centered on achieving commonplace dreams.
Qualifications and Skills:
- Bachelor’s degree in commercial enterprise management, advertising, or associated field preferred.
- Proven Experience in a patron-dealing role, inclusive of customer relationship supervisor, account supervisor, or similar.
- Strong interpersonal and conversation competencies, with the capacity to engage with a bit of luck with customers at all stages.
- Excellent hassle-fixing abilities and a proactive approach to addressing issues.
- Ability to analyze statistics and developments to drive knowledgeable selections and pointers.
- Detail-oriented with sturdy organizational capabilities.
- Proficiency in CRM software programs and Microsoft Office Suite.
- Ability to thrive in fast-paced and dynamic surroundings, dealing with more than one priority effectively.
Why Join Teleperformance?
Teleperformance is an international leader in client experience control, supplying revolutionary answers to assist our customers in beautifying patron pride and driving enterprise boom.
As a member of our group, you may have the possibility to paint with leading brands and make contributions to meaningful initiatives that make a difference. We provide competitive reimbursement, comprehensive advantages, and a supportive painting environment that fosters growth and professional improvement.
If you are obsessed with turning in amazing customer service and are seeking out a rewarding career possibility, we inspire you to apply for the Customer Relationship Manager position at Teleperformance. Join us in shaping the future of customers reveling in control and creating a fantastic impact on our customers’ groups.
How To Apply:
Don’t omit this opportunity to enroll in a dynamic team and take your profession to the next level. Apply now by way of submitting your resume and cover letter outlining why you’re the right candidate for the Customer Relationship Manager position at Teleperformance.
We sit up to welcome you to our crew and run together to obtain fantastic matters!
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