As a Customer Service Executive, you may address and clear up client queries via call and chat, making sure you have wonderful career and pride. Key duties consist of:
- Efficiently managing patron inquiries and problems over smartphone and chat.
- Demonstrating robust laptop navigational capabilities to manipulate consumer interactions effectively.
- Working a nine-hour shift in step with the day, consisting of 8 hours of labor and a 1-hour damage.
- Adhering to a 5-day work week with 2 days off each 2 weeks.
- Being bendy with 24/7 shift rotations to accommodate various time zones and operational needs.
Company:- wipr0
Salary :- ₹2.25-4 Lacs P.A.
Location :- Kolkata, Mohali , Indor
Experience :- 0 – 5 years
Education :- Graduation Not Required
Customer Service Executive Job Description:
We are looking for a Customer Service Executive to offer amazing aid to our clients. Key responsibilities consist of handling customer inquiries thru smartphone, e mail, or chat, resolving troubles efficaciously, and ensuring a tremendous client revel in. The function involves processing orders, handling lawsuits, and providing products or services facts. The ideal candidate will have fantastic communique skills, a trouble-fixing mindset, and the capability to manage multiple obligations. A historical past in customer support and skill ability with CRM systems is favored. Join us to make contributions to a awesome consumer revel in and guide our dedication to excellence.
Required Candidate Profile:
- Education: Open to each graduates and undergraduates.
- Experience: Freshers are welcome to use.
- Skills: Must own strong communication skills to engage successfully with customers.
- Availability: Immediate joiners preferred
Key Responsibilities:
- Customer Interaction: Handle and resolve client queries and problems efficiently via cellphone and chat.
- Issue Resolution: Provide accurate facts, troubleshoot problems, and make sure customer pride. Customer Service Executive
- System Navigation: Utilize pc structures and CRM equipment efficiently to manage and document patron interactions.
- Communication: Maintain clear and professional conversation with clients, demonstrating empathy and staying power.
- Shift Flexibility: Adapt to 24/7 shift styles, including evenings and weekends, to fulfill operational needs. Customer Service Executive
- Performance Tracking: Meet performance metrics and make contributions to crew goals by using turning in exceptional service.
Benefits:
- Competitive Compensation: Receive a competitive income with opportunities for overall performance-primarily based incentives.
- Health and Wellness: Access complete medical health insurance consisting of scientific, dental, and imaginative and prescient coverage to aid your well-being. Customer Service Executive
- Career Growth: Take advantage of schooling and development applications designed to beautify your skills and develop your career. Customer Service Executive
- Work-Life Balance: Enjoy a established work time table with regular days off and versatility in shift patterns to accommodate private desires.
- Supportive Environment: Work in a supportive and dynamic surroundings with opportunities for mentorship and crew-constructing activities.
- Employee Perks: Benefit from extra perks together with discounts, wellbeing packages, and corporation-sponsored social events.
Why Customer Service Executive?
As a Customer Service Executive, you play a critical position in enhancing consumer delight and loyalty. This role allows you to at once effect clients’ reviews via resolving their troubles and supplying timely assist. Customer Service Executive It offers an possibility to broaden strong verbal exchange and problem-solving capabilities while working in a dynamic environment. Customer Service Executive You will advantage treasured enjoy in coping with various patron interactions and navigating numerous support structures. Additionally, the role affords a pathway for profession development in customer service and past. Joining our crew manner contributing to a high-quality purchaser enjoy and being a key participant in our enterprise’s fulfillment.
About Company:-
Wipro Limited is a chief worldwide records era, consulting, and business organization method services enterprise company. Headquartered in Bangalore, India, Wipro harnesses the electricity of cognitive computing, hyper-automation, robotics, cloud, analytics, and rising technology to help customers adapt to the virtual global. With a sturdy willpower to sustainability and right enterprise citizenship, Wipro serves customers in the course of six continents with a committed body of employees of over 220,000 employees. Recognized for its whole portfolio of offerings and deep industry information, Wipro companions with clients to power their virtual transformation and acquire industrial corporation success.
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