Wipro is Hiring Customer Service Job| Apply Right Now
- Job Title: Customer Service Job
- Company: Wipro
- Degree: Any Graduate Can Apply
- Salary: Rs 15k – 45k/- Per Month
- Location: Gurgaon, India
- Experience: Freshers/Experienced Both Eligible
Company Overview:
Wipro has an exciting possibility as a way to be a part of our group as a Customer Service Representative. As a main global statistics generation, consulting, and enterprise approach offerings employer, Wipro is devoted to turning in revolutionary solutions and tremendous carriers to our clients globally.
We are looking for proficient folks who proportion our willpower to excellence to help us retain to exceed our customers’ expectations.
Position Overview: Customer Service Job
As a Customer Service Representative at Wipro, you may be the number one point of touch for our customers, providing timely and accurate help to cope with their inquiries and troubles.
You will address hundreds of client interactions, which include phone calls, emails, and live chat sessions, with professionalism and empathy.
Your number one motive could be to make certain that each customer receives active and pleasant decisions to their troubles, fostering excellent relationships and driving purchaser pleasure.
Key Responsibilities:
- Respond immediately and professionally to purchaser inquiries through telephone, e-mail, and stay chat.
- Identify patron needs and offer appropriate solutions, escalating complex problems as wished.
- Navigate more than one structure and database to get proper entry to consumer account information and documentation.
- Document all consumer interactions because they should be thoroughly in our CRM device.
- Follow installation strategies and protocols for dealing with one-of-a-kind types of inquiries and requests.
- Collaborate with team individuals and different departments to treat patron troubles and decorate techniques.
- Meet or exceed man or woman and group overall performance targets for patron satisfaction, reaction instances, and backbone prices.
- Continuously searching out opportunities for non-public and expert improvement to beautify abilities and expertise.
Qualifications and Skills:
- High school degree or equivalent; college degree desired.
- Previous enjoy in customer support, call middle, or related place favored.
- Excellent verbal exchange capabilities, both verbal and written.
- Strong problem-fixing abilities and hobby to element.
- Ability to multitask and prioritize in a quick-paced environment.
- Proficiency with computer structures and software program packages.
- Willingness to work flexible hours, which incorporates evenings, weekends, and vacations, as needed.
Why Wipro:
At Wipro, we recall in fostering a culture of collaboration, innovation, and excellence. We provide aggressive repayment and blessings programs, inclusive of medical, dental, and imaginative and prescient insurance, retirement monetary financial savings plans, and possibilities for career growth and improvement.
As a global company, we have an awesome time variety and inclusion and are devoted to growing a supportive and inclusive painting environment for all employees.
How To Apply:
If you’re enthusiastic about handing over awesome customer support and making a brilliant effect, we need to pay attention to you! Apply now to join the Wipro team and embark on a worthwhile career journey with one of the international’s leading-era corporations.
Together, we can shape the destiny and pressure success for our customers and our institution.
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