Customer Service Representative – International BPO ||Jaipur & Gurgaon

Role: Customer Service Representative

Company: Pioneer Placement Services

Experience: 0 – 5 years

Salary: 3-4.5 Lacs P.A.

Location: Kota, Udaipur, Jaipur

Table of Contents

Customer Service Representative Job Description

A Customer Service Representative (CSR) is chargeable for supplying help and resolving purchaser inquiries through several channels, on the side of cellphone, email, chat, or in-person. CSRs make certain patron satisfaction with the aid of addressing worries, providing product or service statistics, and processing transactions or orders. They play a critical function in keeping a notable enterprise company photograph and fostering long-time period consumer relationships.

Customer Service Representative Roles

Customer Support Agent: Respond to purchaser inquiries and provide assistance.
Problem Solver: Resolve client complaints and troubles.
Product Expert: Offer precise information about services or products.
Order Processor: Handle order placements, cancellations, and returns.
Brand Ambassador: Represent the company absolutely in all purchaser interactions.

Customer Service Representative Responsibilities

Answer Inquiries: Respond to client questions via mobile phone, e-mail, chat, or in-man or woman.
Resolve Issues: Address and resolve patron lawsuits and issues.
Provide Information: Offer unique statistics about products, offerings, and policies.
Process Orders: Handle order placements, modifications, cancellations, and returns.
Update Records: Maintain accurate purchaser records and update account facts.
Follow: Conduct compliance with-up communications to ensure customer delight.
Upsell and Cross-sell: Identify opportunities to upsell or cross-sell services and products.
Track Inquiries: Monitor and tune customer inquiries and resolutions.
Feedback Collection: Gather customer comments to improve provider first-rate.
Policy Adherence: Ensure compliance with agency policies and tactics.

Customer Service Representative Skills

Communication: Excellent verbal and written conversation abilties.
Problem-Solving: Strong capacity to resolve troubles and discover answers.
Empathy: Ability to empathize with clients and recognize their goals.
Patience: Demonstrate persistence and professionalism in managing tough conditions.
Time Management: Efficiently manipulate time and prioritize duties.
Technical Proficiency: Comfortable using customer support software and equipment.
Attention to Detail: Meticulous in updating records and processing transactions.
Multitasking: Ability to address multiple inquiries simultaneously.
Adaptability: Flexible in adapting to 1-of-a-type patron conditions.
Team Collaboration: Work correctly with crew members to achieve common goals.

Education and Qualifications

High School Diploma: Required for entry-degree positions.
Bachelor’s Degree: Preferred, in particular in Business, Communications, or associated fields.
Experience: 1-2 years of customer support or related experience.
Training: On-the-project schooling or customer support certification.
Technical Skills: Proficiency in the use of client courting management (CRM) software.
Language Skills: Multilingual talents can be an advantage.
Soft Skills: Strong interpersonal and war decision competencies.
Knowledge: Familiarity with the company’s merchandise, services, and guidelines.
Industry Experience: Experience in the relevant industry can be beneficial.
Customer Service Certification: Optional, which includes Certified Customer Service Professional (CCSP).

Customer Service Representative Benefits

Competitive Salary: Attractive compensation applications.
Health Benefits: Comprehensive fitness, dental, and vision coverage.
Professional Development: Opportunities for schooling and professional development.
Work-Life Balance: Flexible running hours and far-off artwork options.
Retirement Plans: Access to retirement monetary savings plans with company contributions.