Teleperformance Customer Service Voice Process
Teleperformance, one of the world’s largest and most trusted customer experience management companies, is inviting applications for the position of Customer Support Associate – Voice Process (Banking) in its Bengaluru Marathahalli office. This is an excellent opportunity for fresh graduates as well as experienced professionals who want to start or grow their careers in the customer support and banking service domains. The role involves handling customer inquiries, resolving banking-related issues, and offering high-quality assistance over voice calls. With a supportive work environment, structured training, attractive benefits, and day shifts, this job is ideal for candidates who possess strong communication skills and wish to work in the customer service industry.
Teleperformance is known for delivering exceptional customer care solutions for top global companies. The banking process is one of the most reputable verticals, offering tremendous learning exposure in financial operations and customer management. Candidates who are fluent in English + Malayalam or English + Tamil are highly preferred, as the job requires handling multilingual customer calls. Whether you are a fresher looking for your first job or an experienced professional seeking a new challenge, this role promises long-term career growth, skill enhancement, and financial stability.
Job Overview
The Customer Service Associate will be responsible for addressing customer queries related to banking services. This includes helping customers with account information, card-related issues, transaction queries, service requests, and general assistance. As a voice process role, candidates must communicate clearly, patiently, and professionally. Teleperformance will offer complete training on banking processes, call handling techniques, soft skills, and problem-solving methods.
This is a full-time, permanent role with day shifts, making it especially suitable for those seeking work-life balance. The job does not require prior banking experience, as all selected candidates will undergo structured process training. Teleperformance welcomes freshers from any educational background who are willing to learn and grow in the customer service domain.
Highlights (Summary)
- Hiring for Customer Service Associate – Voice Process (Banking)
- Day Shifts only
- Salary: ₹20,000 CTC for both freshers and experienced
- Immediate joiners preferred
- Must speak English + Malayalam or English + Tamil
- Freshers are welcome
- Training provided by Teleperformance
- Work Location: Bengaluru – Marathahalli
- 6 days working, 1 weekly off
- On-call customer service role handling banking-related queries
Eligibility Criteria
To apply for this customer service role, candidates must meet the following criteria:
Educational Qualification
- Any degree (UG or PG) is accepted
- Graduation is not mandatory for this role
- Freshers from any stream can apply
- Experienced candidates are also welcome
Language Requirements
This is mandatory:
- Good English communication
- Ability to speak either Malayalam or Tamil fluently
Other Requirements
- Should be willing to work on the day shift
- Should be comfortable with 6-day working
- Must have a customer-friendly attitude
- Immediate joiners are preferred
- Candidates must be based in Bengaluru or willing to relocate
Key Responsibilities
Customer Service Associates will manage customer interactions professionally and efficiently. The primary responsibilities include:
1. Handling Incoming Calls
- Respond to customer calls regarding banking-related queries
- Provide clear and accurate information
- Maintain a polite and professional tone
2. Resolving Customer Issues
- Help customers with issues related to accounts, cards, transactions, and services
- Identify customer needs and offer appropriate solutions
- Escalate unresolved or complex issues to seniors when necessary
3. Maintaining Customer Satisfaction
- Ensure a positive customer experience with every call
- Handle complaints calmly and offer proper resolutions
- Follow quality and compliance guidelines
4. Data Entry & Call Documentation
- Update customer details, case notes, and resolution steps
- Maintain accurate and complete records
5. Following Scripts & Process Guidelines
- Understand and follow Teleperformance call scripts, quality processes, and compliance standards
- Adhere to banking guidelines and safety protocols
6. Delivering High-Quality Service
- Maintain call handling standards, empathy, politeness, and problem-solving abilities
- Aim for high customer satisfaction scores
Skills Required
To succeed in this banking voice process role, candidates should have:
Technical & Professional Skills
- Customer service knowledge
- Basic understanding of banking terms (training provided)
- Ability to handle voice-based interactions
- Good listening and comprehension skills
Communication Skills
- Fluent in English
- Fluent in Malayalam or Tamil
- Ability to explain information clearly
Soft Skills
- Patience and empathy
- Problem-solving ability
- Active listening
- Positive attitude
- Time management
- Ability to work under pressure
Salary & Benefits
Teleperformance offers an attractive salary and multiple employee benefits:
Salary
- ₹20,000 CTC per month
- Same for freshers and experienced candidates
Additional Benefits
- Job and Soft Skills Training
- Cafeteria facility
- Office cab/shuttle service
- Health Insurance
- Access to office gym
- Free meal (in certain shifts)
- Career development opportunities
- Global standard work culture
Selection Process
The hiring process is simple and fast. Immediate joiners are preferred, so selected candidates may receive quick onboarding.
Step-by-Step Hiring Process
- HR Screening Call
- Language Assessment (English + Malayalam/Tamil)
- Operations Round / Voice Process Round
- Final HR Round
- Offer Letter
Candidates who can join immediately are prioritized.
Application Process
Interested candidates can apply directly through:
Applicants should send:
- Resume
- Full name
- Location
- Language proficiency
Why Join Teleperformance Jobs?
Teleperformance is one of the largest and most successful customer experience companies in the world. Joining TP offers several long-term benefits:
1. Global Work Culture
You get exposure to world-class customer service standards, professional practices, and global processes.
2. Job Security
With continuous business expansion, Teleperformance offers stable employment and regular career growth opportunities.
3. Skill Development
Employees undergo professional training in:
- Communication
- Customer handling
- Banking operations
- Soft skills
- Compliance & quality management
4. Career Growth
You can grow into roles such as:
- Senior Associate
- Quality Analyst
- Trainer
- Team Leader
- Process Expert
5. Work-Life Balance
Since this is a day shift job, employees can maintain a better personal and professional balance.
6. Supportive Work Environment
TP is known for its employee-friendly policies, supportive management, and transparent processes.
About the Company
Teleperformance SE is a global leader in customer experience management and digital business services. With operations in over 170 countries and support available in 265+ languages and dialects, the company provides high-quality customer care, technical support, analytics, back-office services, and digital transformation solutions for some of the world’s biggest brands. Teleperformance is widely recognized for its innovative work culture, employee development initiatives, and people-first approach.
The company focuses on delivering seamless customer service across industries such as banking, telecom, retail, healthcare, technology, aviation, and e-commerce. Its strong commitment to training, diversity, employee well-being, and continuous improvement makes it one of the best workplaces globally.
Conclusion
This Customer Service Voice Process role at Teleperformance is a perfect opportunity for freshers and experienced candidates looking to build a stable career in the customer service and banking sector. With day shifts, competitive salary, strong training, language-based hiring, and a professional global environment, this job offers a great start for anyone passionate about customer interaction.
Candidates fluent in English + Malayalam or English + Tamil can apply immediately and secure a reliable and rewarding job in Bengaluru’s fast-growing industry.
FAQs – Teleperformance Customer Service Voice Process
Q1. Is this job open for freshers?
Ans. Yes, freshers with good communication skills can apply.
Q2. What languages are required?
Ans. You must speak English + Malayalam or English + Tamil.
Q3. What is the salary?
Ans. The salary is ₹20,000 CTC for both freshers and experienced.
Q4. Is this a day shift job?
Ans. Yes, this role offers day shifts only.
Q5. What is the location?
Ans. Teleperformance office, Bengaluru – Marathahalli.
Q6. Is training provided?
Ans. Yes, full training on the banking process and customer service is provided.
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