- Job Title: Customer Support Associate Role
- Company: Teleperformance
- Degree: Any Graduate Can Apply
- Salary: INR 4 – 7/- LPA
- Location: Work From Home
- Experience: Freshers/Experienced Both Eligible
About Teleperformance
Teleperformance is a global chief in patron revel in management, with a presence in over eighty countries. We satisfy ourselves by handing over exceptional issuer and help to our client’s clients, ensuring their delight and fostering loyalty.
As a member of our group, you may be part of a diverse institution of specialists who are dedicated to accomplishing excellence in each interaction.
Job Overview: Customer Support Associate Role
We are looking for enthusiastic and customer-targeted people to join our institution as Customer Support Associates. In this position, you will be chargeable for supplying pinnacle-tier guides to customers through numerous verbal exchange channels, which consist of cell phones, email, chat, and social media.
Your number one reason is probably to solve inquiries correctly and effectively, making sure a notable revel in for each customer.
Key Responsibilities
- Customer Interaction: Handle incoming purchaser inquiries through telephone, e-mail, chat, and social media. Provide set-off, accurate, and courteous responses to customer queries.
- Issue Resolution: Diagnose and remedy technical, billing, and product issues. Utilize sources and gear to locate solutions and guide clients through troubleshooting steps.
- Product Knowledge: Maintain a deep knowledge of the patron’s products, offerings, and rules. Stay up to date with new product capabilities, promotions, and any adjustments in techniques.
- Documentation: Accurately document consumer interactions and moves taken inside the enterprise’s CRM device. Ensure all data are up to date and one of a kind for future reference.
- Escalation Handling: Identify and extend complicated troubles to better-degree assist or applicable departments whilst crucial. Follow as plenty as make sure resolution and purchaser delight.
- Customer Satisfaction: Strive to exceed consumer expectancies by way of supplying awesome companies and constructing robust relationships. Solicit comments to become aware of regions for improvement.
Skills and Qualifications:
- Communication Skills: Excellent verbal and written verbal exchange competencies. Ability to carry information sincerely and professionally.
- Problem-solving: Strong analytical and hassle-fixing capabilities. Capable of coping with hard conditions and finding powerful solutions.
- Customer Focus: Demonstrated dedication to purchaser satisfaction. Prior experience in customer service is preferred.
- Technical Proficiency: Comfortable with the use of PC systems and diverse software program program programs. Basic troubleshooting competencies are a plus.
- Time Management: Efficient in dealing with time and multitasking. Ability to prioritize obligations and meet time limits.
- Team Player: Collaborative attitude with a willingness to help colleagues and make a contribution to a pleasant crew tradition.
- Educational Background: High faculty diploma or equally required. A college diploma is a plus.
Benefits and Perks
- Comprehensive Training: Receive enormous schooling to equip you with the important skills and understand the way to excel in your role.
- Career Development: Opportunities for boom and improvement within the enterprise company. We guide and encourage professional progression.
- Competitive Salary: Attractive earnings applications with overall performance-based total incentives.
- Health Benefits: Access to fitness, dental, and vision coverage plans.
- Work-Life Balance: Flexible scheduling options to accommodate private and expert commitments.
- Supportive Environment: Join a supportive and inclusive administrative center that values variety and fosters a feeling of community.
Why Teleperformance?
Joining the Teleperformance approach being a part of a global network of proficient professionals who’re committed to creating a distinction. We are devoted to developing an environment in which personnel can thrive, innovate, and reap their professional goals.
If you are obsessed with imparting splendid customer support and looking for a profitable profession, Teleperformance is the vicinity for you.
How To Apply:
To comply with the Customer Support Associate position at Teleperformance, please visit our careers web page and put up your resume and cover letter.
Our recruitment team will review your application and contact you in case your qualifications healthy our necessities. We sit up straight to welcome you to our dynamic institution!
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