Swiggy Hiring Customer Support Executive Role| Apply Now

• Job Title: Customer Support Executive Role
• Company: Swiggy
• Degree: Any Graduate Can Apply
• Salary: Rs 15k – 30k/- PM
• Location: Work From Home
• Experience: Freshers/Experienced Both Eligible

Customer Support Executive Role at Swiggy:

At Swiggy, we are on a venture to revolutionize the manner people experience meal transport. We’re searching for dynamic people to enroll in our crew as Customer Support Executives.

As a Customer Support Executive, you’ll be at the vanguard of delivering awesome providers to our customers, ensuring they have got a persevering enjoyment every time they interact with Swiggy.

Key Responsibilities:

• Issue Resolution: Resolve patron troubles effectively, making sure an excessive level of consumer pleasure. This may also encompass order tracking, fee assistance, menu records, and extra.
• Order Management: Assist customers in setting, enhancing, or canceling orders according to their necessities even as adhering to agency rules and strategies.
• Technical Support: Provide technical help to clients experiencing app-associated issues, guiding them through troubleshooting steps and escalating technical issues to suitable teams while essential.
• Quality Assurance: Maintain an excessive standard of provider by means of adhering to first-class metrics and continuously striving for improvement in customer pleasure rankings.
• Feedback Analysis: Analyze client feedback to choose out tendencies, unusual problems, and areas for improvement, and relay these records to applicable departments for electricity product and carrier enhancements.
• Cross-functional Collaboration: Collaborate intently with one-of-a-kind teams such as Operations, Delivery, and Tech to make sure a continuing consumer enjoys and rapid resolution of troubles.
• Documentation: Maintain accurate records of customer interactions and transactions, making sure all relevant information is documented and results are easily reachable for future reference.

Qualifications and Skills:

1. Excellent Communication Skills: Strong verbal and written communication competencies in English and [local language, if applicable] are critical for successfully communicating with customers.
2. Empathy and Patience: Demonstrated capacity to empathize with customers and maintain a relaxed and patient demeanor, particularly in hard conditions.
3. Problem-Solving Skills: Proven ability to research problems, perceive root reasons, and place into effect powerful solutions in brief-paced surroundings.
4. Customer Focus: A consumer-centric approach with an ardor for handing over high-quality providers and exceeding customer expectations.
5. Tech-Savvy: Comfortable using computer systems, smartphones, and diverse software application packages. Prior enjoyment of CRM software programs is a plus.
6. Flexibility: Willingness to artwork in rotational shifts, which includes evenings, weekends, and holidays, as in keeping with business necessities.
7. Team Player: Ability to paint successfully both independently and as part of a team, participating with colleagues to benefit commonplace dreams.
8. Previous Experience: Prior experience in customer service or a comparable role is preferred however now not required. Freshers with a robust inclination in the direction of customer support are also encouraged to apply.

Why Swiggy:

Joining Swiggy’s approach and being a part of a dynamic and modern crew is shaping the future of meal shipping in India and the past.

With quick-paced work surroundings, enough possibilities for growth and improvement, and a colorful employer tradition, Swiggy gives an exciting professional direction for individuals captivated by customer support and technology.

How To Apply:

If you’re prepared to embark on a profitable adventure with one in every of India’s principal tech startups and make a real effect on the lives of hundreds of thousands of customers, we’d want to pay interest from you! Apply now to join our Customer Support group at Swiggy.

Click Here To Apply Online

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