Customer Support Representative at Infosys | Fresher Job | Office Job |

• Company – Infosys.
• Job Position-Customer Support.
• Qualifications – Any Graduate
• Experience – Fresher And Experienced both can Apply.
• Job type – Office Job .
• Job timing – 8-9 hours.
• Gender – Male & Female both can Apply
• Age Limit – NA.
• Salary – Upto 3/- L.P.A. (Expected)
• Job Location – Pune, India

Overview: Customer Support 

As a Customer Support Representative at Infosys, you will play a vital role in ensuring exceptional customer service experiences for clients. Your primary responsibility will be to address customer inquiries, resolve issues, and provide solutions promptly and professionally. You will be the first point of contact for customers, representing Infosys and its commitment to delivering high-quality support.

Responsibilities:

• Customer Interaction: Handle customer inquiries via phone, email, or chat, providing accurate and efficient solutions while maintaining a high level of professionalism and customer satisfaction.
• Problem Resolution: Investigate, troubleshoot, and resolve customer issues, ensuring timely and effective solutions to meet customer needs.
• Product Knowledge: Develop a deep understanding of Infosys products, services, and processes to provide comprehensive support and assistance to customers.
• Documentation: Maintain detailed records of customer interactions, actions taken, and resolutions achieved, ensuring accurate and comprehensive documentation for future reference.
• Collaboration: Collaborate with cross-functional teams within Infosys to address complex customer issues, escalating problems when necessary and following up to ensure resolution.
• Feedback: Gather customer feedback to identify areas for improvement in products or services, sharing insights with the relevant departments to enhance overall customer satisfaction.
• Continuous Learning: Stay updated on industry trends, product updates, and best practices to enhance your knowledge and improve customer support skills. 

Required Skills :

• Excellent Communication Skills: Customer support representatives at Infosys must have strong verbal and written communication skills. Clear and effective communication is essential when interacting with clients to understand their issues and provide appropriate solutions.
• Empathy and Patience: Dealing with customer problems often requires patience and understanding. Empathy towards customers’ concerns, paired with the ability to remain calm under pressure, is crucial to resolving issues satisfactorily
• Technical Proficiency: A basic understanding of computer systems, software applications, and troubleshooting methods is necessary. Customer support representatives should be able to grasp technical concepts quickly to assist clients with their IT-related problems.
• Problem-Solving Skills: Customer support roles involve identifying issues, analyzing problems, and finding effective solutions. Individuals need to be adept at problem-solving, using logical reasoning and creativity to address client concerns efficiently.
• Product Knowledge: Deep knowledge about Infosys products and services is fundamental. Customer support representatives should be well-versed in the company’s offerings, enabling them to provide accurate information and assistance to clients.
• Teamwork: Collaboration within the customer support team and across different departments is essential. Infosys values a collaborative work environment, where sharing knowledge and working together to solve complex issues is encouraged.
• Time Management: Efficiently managing time and prioritizing tasks are critical skills for customer support representatives. Infosys often deals with a high volume of customer inquiries, making time management crucial to address all concerns promptly.
• Adaptability: The IT industry is constantly evolving, with new technologies and software updates. Customer support representatives need to stay updated with industry trends and adapt their skills and knowledge to meet changing client needs.
• Attention to Detail: Providing accurate information and ensuring that client requests are fulfilled correctly require a keen attention to detail. Customer support representatives should be meticulous in their work to avoid errors and misunderstandings.
•  Language Proficiency: Proficiency in the local language as well as English is often required, especially in regions with diverse linguistic backgrounds. Clear communication in both languages is vital for effective customer interactions.

Conclusion:

Working as a Customer Support Representative at Infosys offers an exciting opportunity to engage with clients, solve problems, and contribute to the company’s reputation for exceptional customer service. If you are passionate about assisting customers, have excellent communication skills, and enjoy working in a collaborative environment, this role provides a fulfilling and rewarding career path within Infosys.

Apply Here

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