Job Overview: Delivery Project Manager
Tech Mahindra is hiring an experienced Project / Delivery Manager for its telecom operations in Bangalore and Pune. This role is designed for professionals with extensive exposure to application support and maintenance within the telecom domain. The position plays a critical role in ensuring service stability, managing high-priority incidents, and maintaining seamless coordination across technical, operational, and third-party teams.
As a Project / Delivery Manager, you will act as the Single Point of Contact for Major Incident Management, particularly for Priority 1 and Priority 2 incidents. The role requires a strong understanding of business impact, structured communication, and disciplined execution of ITIL-aligned processes. You will lead service management calls, track incident resolution, and ensure timely service restoration with minimal disruption to business operations.
This position is ideal for professionals who are confident in stakeholder management, incident governance, and operational leadership. Immediate joiners are preferred, and the role offers an opportunity to work within a globally respected organization that has deep expertise in the telecom industry.
Highlights (Summary)
- Project / Delivery Manager role in telecom operations
- Locations: Bangalore and Pune
- Immediate joiners preferred
- Ownership of Major Incident Management
- Strong focus on service restoration and RCA governance
- Exposure to large-scale telecom environments
Eligibility Criteria
- Any graduate from a recognized institution
- Extensive experience in application support or maintenance within the telecom domain
- Strong understanding of ITIL-aligned service management practices
- Ability to manage high-severity incidents and stakeholder communications
Key Responsibilities
- Act as the Single Point of Contact for Priority 1 and Priority 2 incident communications
- Understand and communicate business impact during incidents.
- Drive service management calls and incident resolution activities
- Coordinate with application, infrastructure, and third-party teams.
- Ensure service restoration and closure of residual impacts.
- Track and drive Root Cause Analysis (RCA) completion
- Monitor SLA and KPI performance and support improvement initiatives.
- Highlight operational risks and issues to leadership teams.
- Track open problem records and corrective actions.
- Drive continual service improvement initiatives.
Skills Required
- Project and delivery management
- Incident and service management
- ITIL process knowledge
- Stakeholder communication
- Telecom domain understanding
- Coordination with multi-vendor teams
- Analytical and reporting skills
Salary & Benefits
Tech Mahindra offers a competitive compensation structure aligned with industry standards for this role. Employees also receive a comprehensive benefits package, including:
- Health insurance coverage
- Office cafeteria facilities
- Office cab or shuttle services
- Well-equipped office gym
- Job and soft-skill training programs
- Professional degree assistance
Selection Process
The selection process generally includes:
- Resume shortlisting
- Technical and domain-focused interviews
- Managerial discussion
- Final HR interaction
Application Process
Eligible candidates can apply through Tech Mahindra’s official career portal or via recruitment partners handling immediate joiner requirements.
Applying Online:
Candidates are advised to apply using the official Tech Mahindra careers platform for faster processing.
Why Join Tech Mahindra Jobs?
Tech Mahindra provides professionals the opportunity to work on large-scale telecom transformation programs while gaining exposure to global clients and complex service environments. The organization emphasizes process excellence, continuous improvement, and leadership development, making it an ideal workplace for experienced delivery professionals.
About the Company
Tech Mahindra is part of the USD 15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization with a strong focus on the telecommunications industry. The company supports organizations in innovating and transforming through deep domain expertise, differentiated services, and flexible delivery models.
Over the years, Tech Mahindra has built extensive capabilities across Business Support Systems, Operations Support Systems, network design and engineering, next-generation networks, mobility solutions, security consulting, and testing services. Its service portfolio spans consulting, application development and management, network services, solution integration, product engineering, and infrastructure managed services.
The company has successfully executed numerous large-scale telecom engagements, including multiple greenfield operations and transformation programs for incumbent operators. With operations across more than 31 countries and a strong delivery presence, Tech Mahindra serves leading wireline, wireless, and broadband operators worldwide.
Assessed at SEI CMMi Level 5, Tech Mahindra maintains high standards of quality and process maturity. Its global workforce brings together technical expertise, operational excellence, and a collaborative culture that supports long-term value creation for clients and employees alike.
Conclusion
The Project / Delivery Manager role at Tech Mahindra is a strong opportunity for experienced telecom professionals seeking leadership responsibility in service management and incident governance. With exposure to complex operational environments and global stakeholders, this role supports both professional growth and long-term career stability.
FAQs – Tech Mahindra
Q1. What is the primary focus of this role?
Ans. The role focuses on managing major incidents, service delivery, and operational coordination in telecom environments.
Q2. Is this role customer-facing?
Ans. Yes, it involves regular communication with internal and external stakeholders during critical incidents.
Q3. Are immediate joiners mandatory?
Ans. Immediate joiners are strongly preferred for this position.
Q4. Which locations are available?
Ans. The role is available in Bangalore and Pune.
Q5. What domain experience is required?
Ans. Strong experience in telecom application support and maintenance is essential.
Tech Mahindra Careers – https://careers.techmahindra.com
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