- DXC Hiring Finacle Helpdesk Support Jobs
- Post Name: Finacle Helpdesk Support Executive
- Company: DXC Technology
- Degree: B.E/B.Tech/BCA/B.Sc/MCA or Any Graduate in IT/Computer Science
- Salary: ₹3 LPA – ₹6 LPA (depending on experience)
- Location: Bangalore/Chennai/Hyderabad/Noida
- Experience: 1-4 years
Company Overview
DXC Technology is a leading global IT services company that helps organizations modernize their IT infrastructure, optimize operations, and drive digital transformation. With a strong presence in multiple countries, DXC serves clients in the banking, insurance, healthcare, manufacturing, and public sectors. The company is known for providing secure, reliable, and scalable technology solutions to enterprise customers worldwide.
DXC provides advanced IT services, including cloud computing, cybersecurity, application management, and enterprise software support. The organization fosters a collaborative and innovation-driven work environment where employees are encouraged to build technical expertise and grow professionally. Working at DXC provides exposure to global banking clients, modern technologies, and structured career development programmes.
Job Description: DXC Hiring Finacle Helpdesk Support Job
DXC Technology is hiring skilled and detail-oriented professionals for the Finacle Helpdesk Support position. The selected candidate will be responsible for providing technical and functional support for Finacle core banking solutions used by banking customers.
As a Finacle Helpdesk Support Executive, you will handle incident management, troubleshoot system issues, resolve user queries, and ensure smooth banking operations. The role involves working closely with bank staff, IT teams, and application support teams to identify and fix issues within defined service-level agreements (SLAs).
You will monitor system performance, analyze logs, escalate critical incidents, and document resolutions. Strong knowledge of Finacle modules, banking processes, and database fundamentals is required for this position. Candidates should have good communication skills, problem-solving abilities, and a customer-centric approach.
Key Responsibilities
- Provide Level 1 and Level 2 support for the Finacle core banking system
- Handle user queries and resolve technical incidents
- Monitor application performance and system alerts
- Troubleshoot functional and technical issues in Finacle modules
- Coordinate with internal teams for problem resolution
- Escalate critical incidents as per SLA guidelines
- Maintain proper documentation of tickets and resolutions
- Perform root cause analysis for recurring problems
- Support system upgrade and patch deployment
- Ensure compliance with banking security standards
Eligibility/Criteria
| Requirement | Details |
|---|---|
| Education | Bachelor’s degree in Computer Science, IT or related field |
| Experience | 1–4 years of experience in Finacle or core banking support |
| Technical Skills | Knowledge of Finacle Core Banking modules |
| Database Knowledge | Basic knowledge of SQL and database queries |
| Banking Knowledge | Understanding of banking operations and processes |
| Incident Management | Experience with ticketing tools and SLA management |
| Communication Skills | Strong verbal and written communication skills |
| Shift Flexibility | Willingness to work in rotational shifts |
salary and benefits
- Competitive salary package based on experience
- performance-based incentives
- health insurance coverage
- Paid holidays and vacations
- Night Shift Allowance (if applicable)
- Learning and Certification Support
- Exposure to global banking clients
- Structured career development opportunities
- Employee Welfare Program
- Supportive and professional work environment
interview process
- online application submission
- Resume Screening
- Technical Assessment (Finacle and SQL Basics)
- technical interview round
- managerial interview
- HR discussion and proposal letter
documents to carry
- Updated Resume or CV
- Government-issued photo identity proof
- Educational Certificate and Marksheet
- Experience letters from previous employers
- latest salary slip
- passport-sized photographs
How to apply
Interested candidates can apply through the official DXC Technology Careers website. Search for the “Finacle Helpdesk Support” role and submit your updated resume. Applicants should highlight their Finacle experience, SQL knowledge, and incident management skills in the application.
Candidates can also apply through job portals and professional networking platforms. Employee referrals can increase your chances of shortlisting and faster interview scheduling.
FAQ
1. Is Finacle experience mandatory for this role?
Yes, prior experience in Finacle or core banking application support is preferred.
2. Is it a sound process role?
No, this role primarily involves technical and application support.
3. Are rotational changes necessary?
Yes, candidates should be flexible to work in rotational shifts.
4. Does DXC provide training for Finacle modules?
Yes, DXC provides structured learning programs and knowledge enhancement sessions.
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