Walk-in Opportunity at Bigbasket: Bigbasket, a TATA business enterprise, is carrying out a walk-in drive for the placement of a Store Supervisor. The role includes handling keep operations, inventory, and crew performance. Candidates with retail experience and strong management abilities are favored. Join us to construct a worthwhile profession with India’s main online grocery platform.
- Job Description: Walk-in Opportunity at Bigbasket
- Company: Bigbasket
- Location: Kolkata, West Bengal
- Job Type: Full-time, Permanent
- Experience Required: 2 to 5 years
- Salary Range: ₹2,00,000 – ₹3,50,000 per annum
About Company:
Bigbasket, a TATA company, is India’s biggest online grocery platform, revolutionizing the way customers store for regular essentials. Established in 2011, Bigbasket offers a huge range of top-notch merchandise, which includes sparkling culmination and veggies, pantry staples, dairy, and family gadgets. With a focus on consumer convenience, the platform offers seamless shopping via doorstep shipping and efficient service. As a relied-on logo, Bigbasket emphasizes sustainability, high quality, and innovation, serving tens of millions of customers across India whilst setting new benchmarks in the e-trade and grocery retail sectors.
Walk-in Opportunity at Bigbasket Job Description:
Bigbasket is hiring for Store Supervisor roles across distinct places in Kolkata. As a part of the Bigbasket team, the candidate could be liable for dealing with the daily operations of the store, ensuring smooth stock dealing with, customer service, and store management. This role needs leadership abilties, strong operational capabilities, and a customer-first technique to force business excellence and group productiveness.
Key Responsibilities:
Store Operations Management:
- Oversee safe operations from receiving items to dealing with stock, processing outbound shipments, and coping with returns successfully.
- Ensure that all keep operations comply with well-known operating strategies (SOPs) and checklists for exceptional consistency.
- Monitor stock ranges regularly and make certain proper stock management via inward, outward, cycle counts, and write-offs consistent with corporation policies.
Team Leadership and Management:
- Manage and lead a big crew along with 150-200 save workforce and 50-a hundred transport boys.
- Responsible for education, mentoring, and delegating work successfully to all group members.
- Ensure that personnel participants adhere to their schedules and rosters, promoting team collaboration and excessive levels of productiveness.
- Foster nice working surroundings and encourage team contributors to deliver advanced customer service.
Customer Service Excellence:
- Oversee the team’s efforts in turning in first-rate customer support, making sure clients have a seamless shopping enjoy.
- Act because the first factor of contact for any issues related to customer support and solve issues directly.
Performance and Metrics Monitoring:
- Maintain obligation to save overall performance metrics, ensuring adherence to service degree agreements (SLAs) and patron pleasure objectives.
- Track key performance signs (KPIs) and take corrective motions in which required to keep save efficiency.
Record Keeping and Documentation:
- Ensure mandatory facts and registers are maintained as they should be in keeping with Bigbasket’s regulations.
- Regularly assess documentation for compliance with operational requirements.
Quality Assurance:
- Maintain fine requirements according to Bigbasket’s tips.
- Perform ordinary fine checks to ensure the store operates at the highest standards in all departments.
Preferred Candidate Profile:
Essential Skills:
Inventory Management: Strong know-how of stock control, including inward, and outward, cycle counts, write-offs, and so on. Candidates with prior experience within the F&V (Fruits and Vegetables) or FMCG category are notably desired.
Leadership Skills: Ability to manage a big crew of save employees (as many as a hundred and fifty) and delivery boys (50-100), with an established track record of leading groups to fulfillment.
Communication Skills: Effective conversation skills in English, Bengali, and Hindi to interact with clients and group individuals from numerous backgrounds.
Customer Service Orientation: Ability to make certain first-rate providers, address customer desires, and resolve complaints in a timely way.
Process Adherence: Strong cognizance of following SOPs and preserving accuracy in daily operations.
Qualification and Experience:
Minimum Education: Graduate (10+2 as a minimum qualification).
Experience:
- Store Incharge: Minimum 4 years of experience in a similar role.
- Store Supervisor: Minimum 2 years of experience in the retail, FMCG, or e-commerce industry.
- Industry Background: Candidates should have experience working in large-format retail, FMCG, or e-commerce settings.
Other Requirements:
- 2-wheeler is mandatory.
- Willingness to relocate and work in various locations across North, Central, and South Kolkata, and Howrah.
- Flexible to work in any shift (morning, day, or night).
Benefits at Bigbasket:
Competitive Salary: Bigbasket presents industry-standard pay with overall performance-based totally incentives to reward tough paintings and determination.
Health & Wellness: Comprehensive medical insurance plans, along with clinical, dental, and imaginative and prescient insurance, ensuring worker well-being.
Career Growth: Opportunities for ability development, leadership schooling, and inner promotions to foster career advancement.
Work-Life Balance: Flexible working hours and supportive painting surroundings hold a wholesome stability between non-public and professional lifestyles.
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