EY Walk in Drive for the position of Project Analyst (International Voice Process) in Gurugram. This full-time Position is open to candidates with any diploma and 0.6 to 3 years of experience. The role involves handling worldwide consumer queries, managing project-related obligations, and making sure of amazing carrier transport. Strong verbal exchange capabilities and the capacity to work in a dynamic, rapid-paced environment are important. Salary details are not disclosed.
- Role: Project Analyst (International Voice Process)
- Location: Gurugram
- Company: EY
- Salary: Not Disclosed
- Qualifications: Any Degree
- Experience: 0-.6 to 3 years
- Job Type: Full Time
EY Walk in Drive Event Details:
Walk-in Date: 30 November 2024
Time: 11:00 AM to 3:30 PM
Venue:
Near Huda City Center Metro Station,
Plot Number: Ernst & Young 67,
Sector 44,
Gurugram,
Haryana – 122003
About EY:
EY (Ernst & Young) is a global chief in warranty, advisory, tax, and transaction offerings, supporting groups to navigate complex business challenges. With a presence in over a hundred and fifty countries, EY fosters innovation and delivers excellent answers. The corporation is dedicated to constructing a higher working global by supporting diverse talent and driving sustainable commercial enterprise increase.
EY Walk in Drive Job Description:
The Project Analyst – Customer Service (International Voice Process) position at EY involves dealing with global consumer inquiries with precision via calls, coping with ononlineront-quit operations, figuring out upselling possibilities, and managing irate customers below stress. The function calls for 0-.6 to 3 years of global customer service experience, incredible communication capabilities, and flexibility for UK/EMEA night shifts. Benefits encompass cab offerings, subsidized meals, and performance-primarily based incentives, supplying a worthwhile possibility in dynamic, global surroundings.
Responsibilities:
- Handle global patron inquiries professionally through calls.
- Manage front-stop customer support tasks successfully.
- Identify and leverage upselling opportunities to beautify commercial enterprises.
- Provide particular and empathetic responses to consumer queries.
- Resolve client court cases and improve complex troubles as wished.
- Maintain designated information on interactions and resolutions.
- Handle irate customers successfully and ensure client pleasure.
- Adhere to organization policies and provide exceptional standards.
- Collaborate with crew contributors for technique enhancements.
- Stay up to date on product information to supply accurate answers.
Eligibility Criteria:
Education: Mandatory: Bachelor’s Degree in any field.
Experience:
- Required: 0.6-3 Years to a few years in global customer support.
- Freshers are not eligible for this role.
Skills Required:
- Exceptional conversation competencies.
- Ability to handle international consumer calls successfully.
- Upselling capability and handling online front-stop operations.
- Competence in dealing with irate clients and high-strain conditions.
Shift Details:
- Shifts: UK/EMEA shifts, with flexibility for night shifts.
- Work Week: five working days with 2 rotational week-offs.
EY Walk in Drive Perks and Benefits:
- Both-facet cab services for personnel.
- Subsidized meals to be had on-web site.
- Lucrative quarterly performance-based incentives.
- Recognition and Rewards (R&R) for extremely good work.
- Opportunity to work in UK/EMEA shifts with rotational week-offs.
- Comprehensive schooling for professional increase.
- Exposure to an international customer service environment.
- Supportive and inclusive place of business culture.
- Access to EY’s tremendous employee help programs.
- Career development possibilities within an international agency.
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