Firstsource Jobs in Chennai for Freshers| New Vacancy
- Firstsource Jobs in Chennai
- Job Title: Multiple Positions
- Company: Firstsource
- Degree: Any Graduate Can Apply
- Salary: INR 3-7/-LPA
- Location: Chennai, India
- Experience: 0-2 years of experience
Company Overview:
Firstsource Solutions, a worldwide issuer of enterprise approach control offerings, is known for offering splendid, customer-centered solutions. With services spanning banking, healthcare, telecommunications, and media, Firstsource is a pioneer in transforming client studies and optimizing business enterprise operations.
Firstsource Chennai is a hub for gifted professionals looking for possibilities in customer support, technical manuals, data processing, and similar.
Job Overview: Firstsource Jobs in Chennai
As a Customer Service Associate at Firstsource, you’ll be the primary factor of touch for customers, addressing inquiries, resolving problems, and delivering first-rate provider.
This function calls for a consumer-first method, extraordinary verbal exchange talents, and the ability to thrive in short-paced surroundings.
Key Responsibilities: Firstsource Jobs in Chennai
1. Customer Interaction:
- Handle inbound and outbound calls, chat, or electronic mail interactions professionally.
- Respond to consumer queries with readability, empathy, and staying energy.
- Provide data on merchandise, services, recommendations, and methods.
2. Problem-Solving:
- Identify and remedy patron issues correctly, aiming for first-call desire.
- Escalate unresolved issues to the right departments while vital.
- Document purchaser interactions and resolutions efficiently within the gadget.
3. Data Management:
- Update patron profiles with each interplay.
- Maintain statistics integrity and confidentiality.
4. Quality Assurance:
- Adhere to Firstsource’s company necessities and suggestions.
- Ensure compliance with all organization policies, data privacy legal guidelines, and client care protocols.
5. Team Collaboration:
- Work carefully with group individuals to percentage information, high-quality practices, and techniques for progressed provider transport.
- Participate in normal training and improvement durations.
Required Skills and Qualifications: Firstsource Jobs in Chennai
- Education: High School diploma or equal; graduates favored.
- Experience: 0-2 years in customer service or a related location (freshers are welcome to use).
- Skills:
Strong verbal and written communication abilties in English (talent in extra neighborhood languages is a plus).
Ability to multi-challenge, prioritize, and control time efficiently.
Basic computer talents and familiarity with CRM software software applications.
Problem-fixing competencies and an empathetic approach to customer interactions.
Preferred Qualities: Firstsource Jobs in Chennai
- Customer-centered mindset with a pleasant mindset.
- Adaptability to a dynamic, rapid-paced painting environment.
- Willingness to work flexible hours, on the facet of weekends or shifts as required.
Benefits: Firstsource Jobs in Chennai
- Training and Development: Comprehensive education applications to beautify capabilities and information.
- Career Growth: Clear career improvement paths, including opportunities for merchandising and lateral movement internal Firstsource.
- Work-Life Balance: Competitive pay and paid time without work.
- Employee Wellness Programs: Access to health and well-being belongings, counseling, and different aid services.
- Rewards and Recognition: Performance-primarily based bonuses and worker appreciation obligations.
How To Apply for Firstsource Jobs in Chennai?
Interested candidates are encouraged to apply thru the fantastic Firstsource careers internet internet site or through touring the Chennai workplace. Applicants need to be prepared for an interview manner that would encompass preliminary screenings, feature-particular tests, and very last interviews with institution leaders.
Why Join Firstsource Chennai?
At Firstsource, employees are valued, supported, and supplied with opportunities to enhance of their careers. With a collaborative and inclusive artwork lifestyle, Firstsource Chennai is right for people captivated with customer service, hassle-fixing, and contributing to a worldwide group.
Join us and assist shape terrific client tales on the equal time as advancing your profession in one of the maximum dynamic commercial organization technique manipulation groups.
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