Firstsource Mega Walk in Drive for freshers in Chennai for the position of Customer Service Associate (CSA) in an international non-voice process. Open to Arts, Science, and Diploma graduates, this workplace-primarily based Position offers education, professional increase, and publicity to international clients.
- Role: Customer Service Associate (CSA)
- Location: Chennai( Navalur, OMR, ECR, Sholinganallur )
- Company: Firstsource
- Salary: Not Disclosed
- Qualifications: Bachelor’s Degree ,Master’s Degree
- Experience: 0 years
- Job Type: Full Time
Firstsource Mega Walk in Drive Event Details:
Date: 20th December – 27 December
Time: 10:30 AM – 1:00 PM
Address: 5th Floor, 4th Block, Sandhya Infocity (Bayline Infocity),
OMR Rajiv Gandhi Salai, Navalur, Near AGS Bus Stop, Chennai, Tamil Nadu 603103
Contact Person: Aiswarya M, HR Recruiter
Contact Number: 8072289336
Email: aiswarya.Mmm@firstsource.Com
About Firstsource:
Firstsource is a worldwide BPM (Business Process Management) company turning in terrific client stories via progressive technology and human-centric answers. Known for its “Digital First, Digital Now” approach, it simplifies complex commercial enterprise procedures for customer globally al. Focused on worker well-being, upskilling, and collaboration, Firstsource fosters a purpose-led, inclusive painting environment, serving numerous industries with efficiency and excellence.
Firstsource Mega Walk in Drive Job Description:
The Customer Service Associate (CSA) position at Firstsource includes dealing with global non-voice tactics, making sure awesome customer service via efficient verbal exchange and typing abilities. Based in Chennai, this full-time, workplace-based role calls for flexibility for night shifts. Open to Arts, Science, and Diploma graduates, the position gives training, professional, and exposure to global purchaser interactions in a supportive work environment.
Firstsource Mega Walk in Drive Responsibilities:
- Responsibilities of a Customer Service Associate (CSA) at Firstsource
- Handle consumer queries efficiently through non-voice techniques.
- Ensure correct information entry and record upkeep.
- Provide well-timed resolutions to purchaser issues.
- Maintain remarkable standards in provider shipping.
- Adapt to client-unique tips and methods.
- Communicate effectively to ensure patron delight.
- Collaborate with group participants for technique improvements.
- Meet performance metrics, together with speed and accuracy.
Key Skills Required:
- Good Communication Skills
- Listening & Comprehension Abilities
- Proficient Typing Skills
Eligibility Criteria:
Educational Qualification:
- Eligible: Arts, Science, and Diploma graduates
- Not Eligible: PG Graduates & BE/B.Tech Graduates
Other Requirements:
- No arrears in academic records
- Flexible to paintings in nighttime shifts
Documents to Carry:
- PAN Card (Original & Xerox)
- Aadhar Card (Original & Xerox)
- Updated Resume (Mention HR AAishwarya’sname at the pinnacle)
Key Achievements:
- Simplifies complicated methods for international clients.
- Elevates purchaser revel in across interactions
- Recognized for innovation and performance in business operations
Work Culture at Firstsource:
- Inclusive and reason-pushed environment
- Opportunities for getting to know and professional boom
- Teamwork and collaboration are ratheremphasizedd
Benefits of Joining Firstsource:
- Opportunity to work with a reputed worldwide BPO.
- Exposure to worldwide non-voice techniques.
- Full-time, everlasting employment with growth capacity.
- Night shift allowances and cab facility (one-manner, 30 km boundary).
- Training and upskilling opportunities in new-age technology.
- Inclusive, motive-pushed paintings tradition.
- Focus on employee well-being (physical, financial, and intellectual).
- Strong professional development and inner merchandising opportunities.
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