Firstsource Walk-in Drive: Hiring for International Customer Service roles. Candidates should possess excellent communication skills and a customer-focused attitude. Open to freshers and experienced individuals. Location: Bangalore. Date: 9th Dec Walk in with your updated resume. This is a great opportunity for career growth in a dynamic work environment. Competitive salary offered.
- Job Description: Firstsource Walk-in Drive
- Salary: 1-3.5 Lacs P.A.
- Location: Bangalore
- Company: Firstsource
- Qualification: Any Graduate
- Experience: 0 – 3 years
Interview Details:
Date & Time: 9th December – 10th December , 11.30 AM – 3.30 PM
Venue: Brigade Tech Garden, Kundalahalli, Brookfield. Dragon Fly building, 3rd-floor BUS STOP:- ACES LAYOUT. Bangalore – 560037
Contact – Kiran ( 9611652646 )
About Company:
Firstsource Solutions Limited is a global leader in commercial enterprise method control offerings, offering innovative, era-pushed solutions across industries such as healthcare, banking, economic offerings, telecommunications, and media. Founded in 2001 and based in Mumbai, India, Firstsource operates globally with a sturdy presence in India, the USA, the United Kingdom, and the Philippines. The organization focuses on enhancing client enjoyment, digital transformation, and value performance. Known for its worker-pleasant way of life, Firstsource emphasizes innovation, collaboration, and delivering excellence to its clients worldwide.
Firstsource Walk-in Drive Job Description:
Firstsource is engaging in a walk-in hiring drive for the role of International Customer Services Agent. This role includes addressing customer queries through smartphones, e-mail, and chat. As a customer service agent, you’ll play an essential function in improving patron revel via presenting green and personalized solutions to client issues. The task is primarily based in Bengaluru and gives a full-time, permanent opportunity in the BPO/Call Centre enterprise.
Responsibilities:
Customer Interaction:
- Handle an excessive quantity of incoming smartphone calls, emails, and chats.
- Respond directly to client inquiries from throughout India.
Issue Resolution:
- Address court cases, study problems, and provide accurate solutions.
- Offer options and make certain follow-united states for resolution within deadlines.
Outbound Communication: Initiate outbound calls and emails to reply to purchaser needs.
Escalation Management: Escalate unresolved problems to higher degrees as required.
Documentation: Accurately update purchaser interactions in case management systems and spreadsheets.
Communication: Use clear and expert English while interacting with customers over the phone, e-mail, or chat.
Teamwork: Collaborate with crew participants, interact in positive discussions, and work toward collective dreams.
Support Tasks: Perform extra obligations such as reconciling replica information, addressing unresolved complaints, and assisting the escalation table.
Adherence to Policies: Follow organization conversation approaches, pointers, and guidelines.
Customer Relationship: Maintain professionalism and empathy throughout patron interactions, ensuring respect and courtesy in all communications.
Skills Required:
Communication Skills:
- Excellent verbal and written English communication.
- Strong telephone, e-mail, and chat coping skills with lively listening talents.
Problem-Solving: Adept at resolving troubles efficaciously and imparting suitable solutions.
Professionalism:
- Empathy, recognition, and courteous behavior are closer to customers.
- High integrity in managing sensitive statistics and consumer interactions.
Team Collaboration: Ability to paint correctly in a group-orientated environment.
Technical Proficiency: Familiarity with case-control structures and fundamental computer skills.
Qualifications:
Educational Requirements:
- Minimum qualification: Graduate or above.
- Note: BE, BTech, MA, and MCom graduates are not eligible.
Experience: 0 to 2 years of experience in customer service.
Other Requirements:
- Exceptional communication and interpersonal skills.
- A problem-solving mindset and professional approach.
Benefits at Firstsource:
Career Growth Opportunities: Comprehensive schooling packages and career improvement paths for private and professional increase.
Employee-Centric Culture: A supportive painting environment with initiatives promoting work-life stability and employee well-being.
Competitive Compensation: Attractive profit programs and overall performance-based total incentives.
Global Exposure: Opportunities to work with global customers and numerous teams throughout industries, improving international experience and talents.
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