FirstSource Walk-In for Customer Support Associate

FirstSource Walk-In from 11th to 15th November for the feature of Customer Support Associate in Bengaluru. The pastime entails managing customer queries via phone, e-mail, and chat, ensuring timely resolutions. Candidates need to have exceptional verbal exchange competencies and flexibility for rotational shifts. Freshers with BE, BTech, BSc, or PG degrees are not eligible. Two-way cab facilities are furnished.

Role: Customer Service
Location: Bengaluru
Company: FirstSource
Salary: ₹1-3 Lacs P.A
Qualifications: Graduation Not Required
Experience: 0 – 5 years
Job Type: Full Time

FirstSource Walk-In Details:

Date: 11th November to 15th November (Monday to Friday)

Timings: 11:00 AM to 2:30 PM

Venue: Brigade Tech Gardens, ITPL Main Road, Brookefield, Bengaluru

Contact: Mansi Jethi, Phone: 9008962148

Documents to Carry: Updated resume and government-issued ID proof (hard copies required).

Job Description:

The Customer Service Representative at FirstSource will take care of client inquiries, clear up problems, and provide services or product facts. Responsibilities encompass coping with calls, emails, or chats, making sure customer pleasure, troubleshooting worries, and retaining correct facts. The role requires strong conversation skills, hassle-solving capabilities, and a client-focused mindset. The previous revel in customer support is favored however not mandatory.

About Firstsource:

Firstsource Solutions Limited, a part of the RP-Sanjiv Goenka Group, is an international chief in organization approach control. Established in 2001 and based in Mumbai, India, it offers offerings all through healthcare, banking and economic offerings, communications, media, and generation sectors. With over 27,000 employees, Firstsource operates in India, the USA, the United Kingdom, and the Philippines.

Responsibilities:

Customer Query Resolution: Handle consumer inquiries through phone, electronic mail, and chat channels.
Professional Attitude: Maintain a high best and empathetic method in interactions with clients.
Customer Needs: Identify purchaser goals and offer accurate information and answers in a properly timed way.

Preferred Candidate Profile:

Communication Skills: Excellent verbal and written communique.
Stress Management: Ability to live calmly and professionally under pressure.
Shift Flexibility: Open to strolling in rotating and nighttime time shifts.
Experience: Previous experience in customer service or related fields is an introduced advantage, although no longer mandatory.

Eligibility Criteria:

Education: Candidates with BE, BTech, BSc, and PG qualifications aren’t eligible for this function.

Experience Level: Freshers and applicants with as a good deal as 5 years of experience are welcome.

Key Skills:

International BPO experience is a plus.
Exposure to each voice and non-voice procedure (blended technique).
Ability to deal with purchaser problems during one-of-a-kind conversation channels (call, chat, electronic mail).

Shift Flexibility: Willingness to paintings in rotational and nighttime shifts.

Cab Facilities: Free cab issuer for women personnel after 7:45 PM and till 6 AM.

Ineligibility: BE, BTech, BSc, and PG freshers aren’t eligible for this position

FirstSource Customer Support Associate Walk-In Drive Benefits:

Two-way cab facility for personnel.
Free cab provider for female employees after 7:40 5 PM till 6 AM.
Professional growth with an awesome work surrounding.
Rotational shift possibilities.
Personal and career improvement in a people-first organization.
Exposure to customer support across a couple of channels (smartphone, e-mail, chat).