Flipkart Part-time Work From Home Job: A Flipkart Work From Home Part-Time Customer Service Representative offers customer support through telephone, e-mail, or chat. Responsibilities embody resolving inquiries, handling court docket cases, and ensuring purchaser pleasure. Flexible hours, sturdy verbal exchange capabilities, and hassle-fixing talents are important. Prior experience is a plus, but freshers are also welcome to apply.
- Job Role: Customer Service Representative
- Company: Flipkart
- Location: India (Work from Home)
- Salary: US$20–US$30 per hour
- Employment Type: Part-Time (Full-Time also available)
About Company:
Flipkart, primarily based in 2007 through Sachin and Binny Bansal, is taken into consideration as one of India’s biggest e-exchange companies. Initially an internet e-book store, it has increased to offer a big sort of merchandise, which includes electronics, style, domestic necessities, and groceries. Headquartered in Bengaluru, Flipkart has executed a pivotal function in transforming India’s online retail market. It added services like coins on delivery and inexpensive EMI alternatives. In 2018, Walmart obtained a majority stake in Flipkart, strengthening its feature within the international e-change place.
Flipkart Part-time Work From Home Job Description:
Flipkart is one of India’s essential e-trade companies, and we are looking for stimulated and client-targeted humans to enroll in us as Part-Time Customer Service Representative. In this role, you may have the possibility to interact with customers, solve their problems, and ensure their satisfaction, contributing immediately to our willpower to provide a continuing and amusing purchasing for revel in.
Key Responsibilities:
Respond to Customer Inquiries: Address consumer queries right away and it should be via a couple of verbal exchange channels, collectively with cellphones, electronic mail, and stay chat. Ensure properly timed responses and look at-as lots as maintain a high degree of consumer pride.
Provide Product and Service Information: Keep clients knowledgeable about Flipkart’s big form of merchandise, promotions, and hints. Stay updated on new product launches to provide relevant assistance.
Troubleshoot and Resolve Issues: Identify and clear up purchaser problems successfully, whether or now not or not associated with orders, deliveries, payments, or returns. Maintain high-quality and useful thoughts set at some stage in the interaction.
Document Customer Interactions: Record all purchaser interactions and remarks inside the business enterprise’s Customer Relationship Management (CRM) device to help enhance the company’s exceptional and beautify normal customer opinions.
Enhance Customer Satisfaction: Actively make a contribution to initiatives aimed in the direction of enhancing customer support strategies, making sure every interaction leaves an outstanding effect on the patron.
Skills and Qualifications:
Communication Skills: You want to private extraordinary verbal and written conversation abilities in English to interact efficaciously with clients.
Interpersonal Skills: An awareness of consumer pleasure and the capability to maintain a professional tone, even in excessive-pressure situations, is essential.
Problem-Solving Skills: Be adept at questioning your feet and growing with solutions that meet the customer’s goals at the same time as keeping enterprise employer pointers.
Technical Proficiency: Basic knowledge of the use of computer structures, navigating CRM software program software programs, and coping with emails and chats efficiently is required.
Experience: While previous enjoy in customer support or a related discipline is preferred, it isn’t obligatory. Freshers with a passion for customer support and hassle-solving are encouraged to use.
Benefits at Flipkart:
Health and Wellness: Comprehensive medical insurance, well-being programs, and intellectual fitness resources.
Work-Life Balance: Flexible painting alternatives, which incorporate paintings-from-domestic, and paid day off policies.
Career Growth: Continuous gaining knowledge of possibilities, management development packages, and internal mobility for professional development.
Employee Discounts: Exclusive reductions on Flipkart purchases and partnerships with one-of-a-kind manufacturers.
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