Flipkart Work From Home Jobs in India: Flipkart is hiring Customer Support Associate for work-from-home positions. The function consists of supporting customers, resolving queries, and presenting an excessive degree of provider. Candidates ought to have extraordinary conversation capabilities, problem-solving talents, and the ability to paint independently in a faraway environment. Freshers are welcome to use.
- Job Title: Remote Customer Support Associate
- Company: Flipkart
- Location: Remote (India)
- Employment Type: Full-time and Part-time
- Salary: $20–$30 per hour
- Qualification: High School diploma
About Company:
Flipkart is considered virtually one of India’s essential e-commerce systems, primarily based in 2007 with the useful resource of Sachin and Binny Bansal. It gives a huge range of merchandise, collectively with electronics, style, home devices, and groceries, and serves hundreds and heaps of customers inside the route of the u. S . A ..Known for its revolutionary era and purchaser-centric approach, Flipkart has revolutionized the net buying revel in India.
Job Description: Flipkart Work From Home Jobs in India
Flipkart, a leading e-trade platform, is on a project to offer awesome customer support and seamless buying enjoyment for hundreds and thousands in India. We are seeking out an encouraged and element-orientated Customer Support Associate to sign up for our group. This role is some distance off, permitting you the flexibility of working from home, both detail-time or entire-time. As a Customer Support Associate, you will deal with patron inquiries, remedy troubles, and offer steerage on Flipkart’s services and products, making sure consumers delight with each interplay.
Key Responsibilities:
Customer Interaction: Engage with clients through a couple of verbal exchange channels (cellular telephone, email, chat) to reply to inquiries, assist with issues, and provide a terrific, beneficial experience.
Problem Resolution: Swiftly identify consumer issues and work to remedy them effectively, striving to fulfill or exceed customer pride necessities.
Product Knowledge: Be well-versed in Flipkart’s product services, services, and promotions. Use this know-how to help clients make knowledgeable picks about their purchases.
Order Processing: Manage customer orders, returns, and exchanges in a seamless and correct way, supplying reputation updates and easy commands as desired.
Documentation: Maintain unique and accurate information of all patron interactions and transactions within the CRM tool to ensure clean conversation and study-up.
Collaboration: Work intently with group individuals and distinctive departments to cope with complicated troubles that require further help or escalation to govern.
Critical Issue Management: Recognize, record, and strengthen critical issues to supervisors, making sure appropriate observe-up and resolution.
Required Skills and Qualifications:
Communication Skills: Strong written and verbal communique abilities in English, with the ability to convey data genuinely and empathetically.
Customer-Centric Approach: Demonstrate an actual preference to assist and resolve customer worries professionally and in a well-mannered way.
Technical Proficiency: Comfortable with the usage of CRM software programs, and simple pc packages, and adept at dealing with more than one gear simultaneously.
Problem-Solving Abilities: Efficiently investigate and solve consumer troubles with a purpose-oriented technique, ensuring patron satisfaction.
Educational Background:
- High school diploma or equivalent required.
- Higher education (e.g., a diploma or degree) or relevant certifications in customer service or communication fields are advantageous.
Experience:
- Previous experience in a customer support or service-related role is preferred but not mandatory.
- Experience working remotely or in a virtual team environment is a plus.
Benefits at Flipkart:
Competitive Salary: Attractive pay programs primarily based on function and revel in.
Health and Wellness: Comprehensive medical health insurance and well-being applications for employees and their households.
Career Growth: Opportunities for ability improvement, education, and career development inside the enterprise employer.
Other More Jobs:
HDFC Bank Walk in Drive in Bengaluru