- Job Description: Flipkart Work From Home
- Job Title: Customer Support Executive (Work From Home)
- Location: Remote (Work From Home)
- Salary: Rs. 23,000 – 43,000/- PM
- Job Type: Full-Time
- Experience: 0-3 years of experience
Company Overview
Flipkart is one of India’s number one e-commerce corporations, providing a massive kind of merchandise in conjunction with electronics, style, home necessities, and extras.
With a robust interest in consumer pride, Flipkart is dedicated to offering a persevering buying experience for thousands and thousands of customers in the course of the U.S.A. Join our dynamic group and contribute to shaping the future of e-trade in India. Flipkart Work From Home
Flipkart Work From Home:
As a Customer Support Executive at Flipkart, you’ll be the primary issue of touch for our customers. You will deal with inquiries, remedy problems, and provide exceptional issuer to ensure consumer pleasure.
This role is right for folks who are self-prompted, own robust verbal exchange capabilities, and thrive in far-flung painting surroundings. Flipkart Work From Home
Key Responsibilities
1. Customer Interaction:
- Respond right away and professionally to patron inquiries through mobile phone, electronic mail, and chat.
- Provide accurate statistics about merchandise, services, and order reputation.
- Handle purchaser proceedings and provide appropriate solutions within the ultimate dates.
2. Issue Resolution:
- Identify and determine clients’ needs to accumulate delight.
- Resolve product or service problems by clarifying the consumer’s grievance, identifying the purpose of the hassle, choosing and
- explaining the notable answer, and following as tons to ensure a decision.
3. Order Management:
- Assist clients with order placement, cancellations, refunds, and exchanges.
- Monitor and manipulate orders to ensure nicely-timed transport and address any problems that stand up in the direction of the method.
4. Documentation and Reporting:
- Maintain centered records of patron interactions, transactions, comments, and complaints.
- Prepare reports on consumer comments, ordinary problems, and functionality regions for improvement.
5. Team Collaboration:
- Work closely with one-of-a-kind departments such as logistics, product control, and advertising and advertising and marketing to ensure consumer delight.
- Participate in organization meetings and schooling sessions to stay up to date on product records and agency policies.
Qualifications and Skills
- Education: High school degree or equally required; Bachelor’s diploma preferred.
- Experience: Previous experience in customer support, name centers, or an associated discipline is desired.
- Communication Skills: Excellent verbal and written communication abilties in English. Proficiency in extra close by languages is a plus.
- Technical Skills: Basic laptop competencies, such as proficiency in Microsoft Office and familiarity with CRM systems.
- Problem-Solving Skills: Strong analytical and hassle-fixing competencies.
- Interpersonal Skills: Ability to assemble rapport with clients and manipulate hard situations with staying electricity and empathy.
- Work Environment: Ability to paint independently and control time successfully in a miles-off setting.
Benefits: Flipkart Work From Home
- Competitive Salary: Attractive earnings variety of Rs. 23,000 – 43,000 regular with months primarily based mostly on enjoyment and overall performance.
- Work-Life Balance: Flexible on-foot hours and the advantage of operating from home.
- Career Growth: Opportunities for expert improvement and career improvement inside the employer.
- Employee Discounts: Special discounts on Flipkart products and services.
- Health Benefits: Comprehensive medical health insurance insurance for you and your family.
- Training Programs: Access to ongoing schooling and development programs to decorate your capabilities.
How To Apply for Flipkart Work From Home?
To look at the Customer Support Executive function at Flipkart, please publish your resume and a cowl letter outlining your applicable enjoyment and why you are interested in this feature. Shortlisted candidates may be contacted for a digital interview.
Flipkart’s Commitment to Diversity
Flipkart is an identical opportunity company. We have an amusing range and are devoted to developing an inclusive environment for all personnel. We encourage packages from candidates of all backgrounds and reports.
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