Genpact Exciting Walk-In Opportunity:
Genpact is hosting a Walk-In Drive for the Voice Process (Hindi+English) on 12th August 2024 in Hyderabad. This opportunity is open for freshers and experienced candidates. The function calls for proficiency in Hindi and English languages, outstanding communique abilities, and the capacity to address customer queries successfully. The walk-in drive will take place at Genpact’s Hyderabad office. Candidates should bring their updated resumes and applicable documents for on-the-spot interviews.
- Role: Customer Service (Voice Process)
- Languages: Hindi & English
- Location: Hyderabad
- Experience: 0 to 1 year
- Salary: Not Disclosed by Recruiter
- Employment Type: Full Time, Permanent
Interview Details:
Date & Time: 12th August 2024, 11:00 AM – 1:00 PM
Venue: Genpact, Plot No. 14/45, IDA Uppal, Habsiguda, Hyderabad 500079
About Company:
Genpact is a global professional offerings corporation focusing on virtual transformation and business manner management. Founded in 1997 as a unit of General Electric, it became an unbiased company in 2005. Genpact operates in over 30 international locations, serving customers throughout diverse industries, together with banking, coverage, healthcare, and manufacturing. The corporation leverages AI, analytics, and the virtual era to streamline operations, decorate patron reviews, and force innovation. With a sturdy cognizance of non-stop development, Genpact allows groups to gain agility and growth.
Job Description:
Genpact, a globally recognized professional services firm, is hosting a Mega Walk-In Drive for Customer Service roles in Hyderabad on the 12th of August 2024. This drive presents an exciting opportunity for fresh graduates and professionals with up to one year of experience in the voice or non-voice process to join one of the industry leaders in digital operations and services.
In this role, the successful candidate will be chargeable for imparting extremely good customer service to Genpact’s customers. The function requires talent in Hindi and English, as the role entails managing patron queries and worries via voice communication.
Responsibilities:
Customer Support: Respond to purchaser inquiries and deal with their concerns correctly, ensuring an excessive level of pleasure.
Data Collection: Assist in information series methods to facilitate account restoration for the give-up user.
Issue Reproduction: Accurately reproduces customer issues and expands product insects or problems while important.
Policy Adherence: Maintain a deep information of consumer-particular techniques and regulations to offer correct support.
Critical Thinking: Demonstrate sturdy analytical capabilities and the potential to think seriously, especially while coping with complex client troubles.
Team Collaboration: Work successfully both independently and within a collaborative group surroundings.
Qualifications:
Minimum Qualifications:
- A graduate diploma in any field (except Law) is required. Postgraduates aren’t eligible for this function.
- Freshers with fluency in each Hindi and English are endorsed to apply.
- Candidates with as much as one year of revel in a voice or non-voice technique are also eligible.
Preferred Qualifications:
- Strong probing talents with an analytical mindset.
- A customer-centric method of problem-solving.
- Excellent written English skillability, with an impartial accent desired.
- Flexibility to work diverse shifts, together with weekends, as required.
Required Documents:
Candidates attending the walk-in drive must carry the following documents:
- 3 copies of an updated resume.
- 3 passport-size photographs.
- Original Aadhar card.
- 2 photocopies of the Aadhar card.
Benefits at Genpact:
Comprehensive Health Insurance: Genpact provides enormous fitness insurance, including scientific, dental, and imaginative, and prescient insurance for employees and their families.
Learning and Development: Employees have access to continuous studying possibilities, together with certifications, education applications, and professional improvement resources to enhance their capabilities and career growth.
Work-Life Balance: Genpact promotes healthful paintings-existence stability with bendy operating hours, faraway painting alternatives, and paid days without work.
Employee Wellness Programs: The corporation offers well-being projects, together with intellectual fitness help, health programs, and well-being activities to ensure universal employee well-being.
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