Genpact is a global expert services organization that drives digital-led innovation and digitally-enabled intelligent operations for its customers. Genpact Hiring Freshers, Originally based as a commercial enterprise unit within General Electric in 1997, it became an unbiased organization in 2005. Genpact leverages its understanding in system optimization, statistics analytics, and artificial intelligence to help corporations streamline operations and decorate consumer experiences. Serving industries consisting of banking, healthcare, and customer goods, Genpact combines deep industry know-how with present day era to deliver transformative consequences. With a presence in over 30 international locations, it companions with clients to navigate complex business challenges and reap sustainable boom.
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- Job Role: Customer Support Executive
- Company: Genpact
- Degree: Any Graduate
- Location: Hyderabad, Gurugram
- Employment Type: Full-time, Regular
- Industry: IT Services & Consulting
- Role Category: Voice/Blended
Genpact Hiring Freshers Customer Support Executive:-
Genpact is looking for enthusiastic and client-centered individuals to enroll in their group as Customer Support Executives. This function is right for freshers who’re eager to begin their careers in a dynamic and worldwide professional offerings firm. As a Customer Support Executive, you’ll be accountable for delivering fantastic carrier to customers with the aid of addressing their queries, resolving troubles, and ensuring average patron delight.
Role & Responsibilities:-
- Respond to purchaser inquiries through smartphone, e mail, or chat in a well timed and professional way.
- Provide correct facts approximately merchandise, offerings, and policies.
- Troubleshoot and treatment client complaints and troubles correctly.
- Escalate complicated troubles to the suitable department or team for decision.
- Maintain unique records of patron interactions and transactions.
- Meet or exceed overall performance metrics, inclusive of response time and client pride rankings.
- Collaborate with organization individuals to make sure a continuing customer service experience.
Key Skills Required:-
- Excellent verbal and written verbal exchange skills.
- Strong hassle-solving abilties and attention to element.
- Ability to artwork in a brief-paced surroundings and contend with multiple responsibilities simultaneously.
- Proficiency in the utilization of customer support software program software and gear.
- Positive thoughts-set and a consumer-centric method.
Qualifications:-
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- Bachelor’s diploma in any region.
- Freshers are recommended to use; no earlier experience required.
- Basic pc expertise and familiarity with MS Office applications.
Preferred Qualifications:-
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- Knowledge of customer service principles and practices.
- Ability to paintings in shifts, consisting of night shifts if required.
- Multilingual talents are a plus.
Benefits:-
Why Join Genpact?
Joining Genpact offers severa blessings for experts at all stages of their careers. As a global leader in professional services, Genpact offers possibilities to work with pinnacle-tier customers across numerous industries, imparting a platform to address complex business challenges. The company is understood for its sturdy attention on virtual transformation and innovation, giving employees get admission to to contemporary technologies and methodologies. The Company fosters a subculture of continuous getting to know and development, with ample possibilities for profession growth and skill enhancement. Additionally, its inclusive and collaborative work environment encourages range, creativity, and a strong feel of network, making it a amazing location to develop both professionally and personally.
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