Genpact Walk In Drive in Karimnagar for Customer Service
Genpact Walk In Drive in Karimnagar: Genpact is hosting a Walk-In Drive in Karimnagar for Customer Service roles on 11th November 2024. Ideal for candidates seeking dynamic customer support positions, this opportunity offers skill development and career growth. Freshers and experienced professionals are welcome. Date: 11-Nov-24. Bring an updated CV and relevant documents.
- Job Role: Customer Service Roles
- Company: Genpact
- Job Location: Karimnagar
- Salary: Not Disclosed
- Experience Required: 0 to 1 year
Interview Details:
Date & Time: 11th November, 11.00 AM – 2.00 PM
Venue: Vaninikethan Degree and PG College, Karimnagar
About Company:
Genpact is a global professional services corporation that gives virtual transformation and corporation-way outsourcing solutions. Founded in 1997, it companions with clients at some point in diverse industries, which incorporates finance, healthcare, and era, to electricity operational overall performance and innovation. Genpact focuses on the usage of statistics, automation, and AI to decorate agency average overall performance. With a team of workers of over 100,000 employees, it operates in more than 30 worldwide locations, providing a tremendous variety of services, from customer support to finance and analytics.
Genpact Walk In Drive in Karimnagar Job Description:
Genpact, a global leader in expert offerings and solutions, is searching for enthusiastic candidates to join its customer service groups in each Non-Voice or Voice role. Known for turning in digital operations and era offerings, Genpact serves Fortune Global 500 organizations, helping them to improve performance through progressive solutions in facts, generation, and AI.
Key Responsibilities:
1. Customer Service – Non-Voice Roles:
- Resolution and Quality Maintenance: The core responsibility involves making sure top-notch decisions for customer queries and issues are based mostly on prescribed guidelines.
- Content Review: Regularly evaluate content and provide answers or resolutions that align with the enterprise’s requirements.
- Issue Identification: Recognize recurring trends and patterns in client issues and lift issues as vital to ensure well-timed resolution.
- Provide Insights: Offer treasured insights to assist enhance ordinary useful resources for users.
- Process Understanding: Maintain a thorough expertise of internal techniques and regulations to make sure of correct responses and answers.
- Customer Service Excellence: Provide advanced customer service, making sure that every interaction aligns with the corporation’s purchaser-centric technique.
2. Customer Service – Voice Roles:
- Query Resolution: Handle inbound purchaser queries and worries, handing over notable customer support through voice interactions.
- Data Collection for Account Recovery: Assist in information series techniques to assist the recovery of bills for the prevent purchaser.
- Reproducing Customer Issues: Replicate customer problems to help pick out product insects and expand them consequently.
- Client Process Understanding: Develop a deep understanding of client-particular strategies and rules to offer accurate solutions.
Skills and Qualifications:
Minimum Qualifications:
Educational Qualification: A graduate degree in any discipline (except Law). Freshers are welcome to apply.
Experience: Up to 1 year of experience in customer service roles is acceptable, but not mandatory.
Language Proficiency: Candidates must be fluent in English. Hindi is likewise favored, in particular for non-voice roles.
Flexibility: Willingness to work bendy shifts, inclusive of weekends.
Preferred Skills:
- Probing and Analytical Skills: Effective thinking and assessment abilties to understand customer issues.
- Customer-Centric Approach: A sturdy popularity on patron delight and an answer-driven attitude.
- Written English Proficiency: High skillability in written English, with an unbiased English accent.
Benefits at Genpact:
Comprehensive Health Coverage: Medical, dental, and imaginative and prescient coverage to assist employees’ well-being.
Career Growth Opportunities: Training, capacity improvement, and inner mobility to assist personnel to broaden in their careers.
Work-Life Balance: Flexible paintings schedules and nicely-being packages to hold a healthy paintings-lifestyles integration.
Employee Recognition Programs: Rewards and recognition for first-rate overall performance, fostering motivation and pastime pleasure.
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