Genpact Walk-in Drive in Kolkata | Entry-Level Job Vacancies
Genpact Walk-in Drive in Kolkata: Genpact Kolkata Walk-in Drive on 1st October gives Non-Voice Roles, focusing on customer service via e-mail and chat. Responsibilities include managing customer queries, providing solutions, and retaining information. Candidates need to have sturdy written communication, problem-solving competencies, and basic laptop information. Freshers and skilled applicants are welcome.
- Job Role: Non-Voice Roles
- Salary: Not Disclosed
- Location: Kolkata
- Company: Genpact
- Qualification: Graduate
- Experience: Freshers
Interview Details:
Date & Time: 1st October, 11.30 AM – 1.30 PM
Venue: Genpact, Imagine Tech Park, Plot no 6, DP Block, Sector – V, Salt Lake, Kolkata
About Company:
Genpact is a worldwide professional services corporation focused on delivering virtual transformation for agencies. Originally based in 1997 as a commercial enterprise unit of General Electric, it became an impartial employer in 2005. Genpact offers offerings in finance, analytics, supply chain, patron experience, and IT. With a strong recognition of records-driven insights and era, the agency allows customers throughout diverse industries to improve performance and power increase. Genpact operates in over 30 international locations, employing over one hundred,000 specialists globally.
Genpact Walk-in Drive in Kolkata Job Description:
Genpact, an international expert offerings corporation, is undertaking a Mega Walk-in Drive for freshers for Non-Voice Customer Service roles. These roles are three-month contractual positions with the possibility of flexible painting shifts, such as weekends. This function will operate from the office in Kolkata, and the responsibilities include turning in fantastic customer service via content moderation and issue resolution.
Responsibilities:
As a non-voice customer support partner at Genpact, your primary obligations will include:
Providing Quality Resolutions: Ensure that purchaser queries and issues are resolved in step with the prescribed satisfactory standards.
Content Review and Resolution: Review and examine content material based totally on employer tips and provide suitable resolutions.
Trend Recognition: Identify developments and patterns in client interactions and report problems to management promptly.
User Insights: Provide treasured insights and tips geared toward enhancing person aid and enhancing tactics.
Policy Understanding: Maintain a comprehensive knowledge of tactics and rules to facilitate effective customer interactions.
Customer Service Excellence: Deliver outstanding customer service, making sure consumer pleasure and loyalty.
Key Skills:
- Content moderation
- BPO and KPO services
- Blended technique (both e-mail and chat assist)
- Non-voice and semi-voice procedure talents
- Problem-solving with a purchaser-centric approach
- Effective communication and probing abilities
- Flexible painting availability, which includes weekends
Qualifications:
Minimum: Any graduate (besides Law)
Experience: Freshers are eligible
Preferred Skills: Proficiency in studying and understanding content material, remarkable problem-solving capabilities, and effective customer support abilities. Candidates must be cushy running bendy hours, such as weekends.
Documents Required for the Walk-In Drive:
- 3 copies of an updated resume
- 3 passport size photographs
- Original Aadhar card
- 2 copies of the Aadhar card
- Payslip (if applicable)
Benefits at Genpact:
Health and Wellness: Medical coverage, health applications, and mental health assistance make certain employee well-being.
Work-Life Balance: Flexible painting hours, work-from-domestic alternatives, and generous depart rules assist balance private and professional lifestyles.
Learning and Development: Training programs, mentorship, and talent improvement projects guide profession boom and learning opportunities.
Employee Assistance Programs: Counseling, financial planning assistance, and support for private challenges are to be had to enhance usual employee delight and productivity.
How to Apply for Genpact Walk-in Drive in Kolkata?
To apply for the Genpact Walk-In Drive for Non-Voice Roles on October 1st in Kolkata, visit the venue at Genpact, Imagine Tech Park, Sector – V, Salt Lake, between 11:30 AM and 1:30 PM. Bring three copies of your updated resume, three passport-sized photographs, your original Aadhar card, two copies of your Aadhar card, and your payslip.
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