HCL Walk in Drive for Freshers: HCLTech invites candidates for its Mega Walk-in Drive for the Customer Support Executive role. Freshers and experienced professionals with strong communication skills are welcome. Join us on 21-23 November in Noida. Enhance your career with one of India’s top IT companies. Don’t pass over this opportunity!
- Job Role: Customer Support Executive
- Salary: Not Disclosed
- Location: Noida
- Company: HCL
- Qualification: Graduate
Interview Details:
Date & Time: 21st November – 23 November, 11.00 AM – 4.00 PM
Venue: HCL Technologies: – A- 8 & 9, Sector 60, Noida, Uttar Pradesh 201301
Contact – Shivangi ( 9717105994 )
About Company:
HCLTech is a leading global IT services and consulting organization situated in India. Established in 1976, HCL operates in over 60 nations, delivering cutting-edge answers in technology, engineering, and enterprise manner offerings. The business enterprise specializes in digital transformation, cloud computing, cybersecurity, and AI-driven improvements, serving numerous industries like healthcare, finance, and production. Known for its worker-centric way of life and “Ideapreneurship” philosophy, HCL fosters innovation and collaboration. With over 220,000 personnel, it continues to drive progress and empower corporations globally.
HCL Walk in Drive for Freshers Job Description:
HCL Technologies invites freshers to sign up for their team as Customer Care Representatives for the US Voice Process. The function includes imparting fantastic customer support to customers, ensuring customer pride, and adhering to enterprise requirements.
Key Responsibilities:
Customer Query Resolution:
- Handle inbound queries professionally, following the defined name glide system.
- Provide accurate records and resolve customer concerns successfully.
Customer Engagement:
- Ensure a beneficial, empathetic, and enthusiastic technique in the direction of consumer interactions.
- Maintain professional phone etiquette.
Process Adherence:
- Comply with all manner of necessities to ensure a top-notch career.
- Follow escalation protocols for problems past the agent’s management.
Data and Feedback Management:
- Update logs consisting of escalation logs and criticism trackers.
- Implement remarks from monitoring sessions to improve service transport.
Customer Satisfaction:
- Focus on first-call decisions to enhance client experience.
- Ensure adherence to break schedules and preserve an inspired technique.
Security Compliance:
- Safeguard patron information, ensuring compliance with information safety rules.
Required Qualifications:
Eligibility:
- Open to freshers with any undergraduate degree or degree.
- Graduates in B.Tech, M.Tech, BCA, MCA, and Law aren’t eligible.
- Regular college students can not observe.
Skills Required:
Communication Skills:
- Excellent verbal and written conversation abilities.
- Proficient in handling UK/US purchaser calls with readability and professionalism.
Empathy and Enthusiasm: A proper interest in presenting empathetic and enthusiastic customer service.
Adaptability: Ability to handle more than one duty effectively and adapt to dynamic consumer needs.
Problem-Solving: Capability to clear up issues effectively and amplify unresolved worries while vital.
Key Skills and Competencies:
- Proficiency in customer service concepts.
- Strong interpersonal talents and the ability to work in a team.
- Familiarity with inbound call managing inside the UK/US area, ideally inside the banking area.
- A centered technique towards keeping method first-class and carrier requirements.
- Willingness to work in rotational shifts as required.
Additional Benefits:
- Two-way cab facilities are available for employees.
- A structured work environment with opportunities for skill enhancement.
- Exposure to international customer service standards.
How to Apply?
Walk in directly between 21st November 2024 and 23rd November 2024 at the mentioned venue. Ensure you carry your updated resume, government-issued ID proof, and other necessary documents.
For further details, contact Shivangi Sharma at 9717105994
Benefits at HCL:
Employee First Culture: HCL promotes a supportive work environment with tasks like “Ideapreneurship” to empower personnel.
Career Development: Offers comprehensive schooling programs, certifications, and opportunities for ability enhancement.
Health and Wellness: Includes health insurance, well-being programs, and existence balance initiatives to ensure worker well-being.
Flexible Work Options: Provides hybrid and far-flung painting models, permitting employees to manipulate personal and expert commitments successfully.
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