HCL Walk in Drive in Gurugram: HCLTech is hosting a Mega Walk-in Drive for freshers in Email Support roles in Gurugram. This opportunity is ideal for candidates interested in customer support, requiring excellent written communication skills. Freshers will receive training, a competitive package, and career development options in a global IT services company.
- Job Role: Email Support Fresher
- Company: HCLTech
- Location: Gurugram, Haryana
- Salary: Not Disclosed
- Qualification: Graduate
Interview Details:
Date & Time: 16th November – 17th November , 11.00 AM – 5.00 PM
Venue: HCLTech Candor Tech Space Tower 11, 1st Floor, Sector 21 Dundahera Village Gurugram, Haryana 122022
Contact – Rohit ( 9205045344 )
About Company:
HCLTech is an international IT service and consulting corporation situated in India, acknowledged for turning in progressive-era solutions throughout various industries. Founded in 1976, HCL operates in over 50 international locations, supplying offerings in areas like digital transformation, cloud computing, cybersecurity, engineering, and business method outsourcing. With a focal point on client-centric solutions, HCL serves sectors inclusive of healthcare, banking, telecommunications, and manufacturing. The organization is recognized for its subculture of innovation, worker empowerment, and dedication to sustainability and social responsibility.
HCL Walk in Drive in Gurugram Job Description:
HCLTech is organizing a Mega Walk-in Drive for freshers to fill positions on their Email Support team at their DLF Cyber City office in Gurgaon. This role calls for candidates to deal with patron inquiries through electronic mail, aiming to supply an effective enjoy by presenting correct and well-timed resolutions.
Key Responsibilities:
Responding to Customer Queries:
- Handle client issues and questions via electronic mail.
- Provide spark-off, clean, and helpful responses, ensuring patron satisfaction.
Utilizing Deductive Reasoning:
- Apply problem-solving abilities to make sound commercial enterprise selections.
- Use deductive reasoning to remedy client issues in alignment with agency policies.
Adhering to Best Practices:
- Follow organization protocols and pointers at the same time as addressing client issues.
- Work go-functionally with different departments to enhance efficiency and guide.
Maintaining Accuracy and Attention to Detail:
- Manage customer databases, ensuring all client records are correctly recorded.
- Validate order data and verify charge phrases accurately to avoid discrepancies.
Multi-Tasking Across Tools:
- Effectively use one-of-a-kind software program tools to track consumer interactions and make sure facts are integrity.
- Update facts and hold excessive interest in detail, especially under time constraints.
Required Skills:
Fluency in English: Excellent command of written and spoken English is vital to communicating efficiently and professionally.
Email Writing Skills:
- Proficient in drafting nicely-dependent, concise, and consumer-centered emails.
- Ability to carry empathy and professionalism through written communication.
Customer Service Orientation:
- Driven to offer an effective consumer revel in, displaying empathy and know-how of patron wishes.
- Commitment to resolving purchaser problems and upholding the enterprise’s standards for purchaser care.
Problem Solving and Decision Making:
- Strong ability to research problems and make knowledgeable choices to remedy them right away.
- Aptitude for the usage of deductive reasoning to method obligations logically and systematically.
Attention to Detail and Accuracy:
- Detail-oriented method to retain accuracy in all communication and file-maintaining duties.
- Able to handle and assessment a couple of information points and patron details as they should be.
Qualifications:
Education:
- Any Graduate.
- Note: Candidates with degrees in BCA, MCA, BTech, or MTech are not eligible.
Experience: 0 years; freshers are encouraged to apply.
Benefits at HCL:
Health and Wellness: Comprehensive health insurance, well-being applications, and regular fitness test-u. S.A.For employees and their households.
Career Development: Access to continuous knowledge of applications, certifications, and mentorship to guide professional growth and skill enhancement.
Employee Recognition: Incentives, overall performance bonuses, and award packages to renowned and praised workers’ achievements and contributions.
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