HCL Walk in Drive in Noida | Entry Level Career Opportunity

HCL Walk in Drive in Noida: Join HCL for an exciting career opportunity in customer service. Freshers with excellent communication skills are encouraged to apply. Location: Noida. Bring your updated resume and a valid ID. Don’t miss this chance to kickstart your career!

• Job Description: HCL Walk in Drive in Noida 
• Company: HCL
• Location: Noida
• Qualification: Graduate
• Employment Type: Full-time, Permanent
• Salary: Not Disclosed
• Eligibility: Freshers 

About Company:

HCLTech is a leading international IT services and consulting corporation, empowering groups thru cutting-edge era answers. Founded in 1976, HCL serves various industries, presenting information in IT infrastructure, virtual transformation, engineering, and software program improvement. With a presence in over 50 international locations, it employs more than 225,000 experts. HCL is renowned for its customer-centric approach, innovation-driven way of life, and commitment to sustainability. Its offerings enable organizations to reap operational excellence and force boom in today’s virtual-first global.

HCL Walk in Drive in Noida Job Description:

The Customer Service Representative (Voice Process) at HCLTech handles inbound customer queries, provides timely solutions, and ensures high-quality service. Responsibilities include adhering to processes, resolving issues, maintaining customer data security, and achieving performance targets. Freshers with excellent communication skills are encouraged to apply. Full-time, permanent role based in Noida.

Roles and Responsibilities:

Customer Query Resolution:

• Respond to inbound purchaser queries as in step with the described call flow system.
• Provide correct and timely information, making sure first-call resolution (FCR).
• Assist customers empathetically, keeping an expert and helpful demeanor.

Adherence to Processes:

• Follow escalation techniques for problems beyond agent-level management.
• Maintain strict compliance with organization hints and purchaser data safety protocols.
• Log proceedings, escalate unresolved queries, and replace trackers regularly.

Performance Standards:

• Ensure terrific interactions and adherence to interrupt schedules.
• Actively take part in comments sessions and put in force recommendations for improvement.
• Meet or exceed key overall performance signs (KPIs), including name managing time and purchaser pleasure scores.

Collaboration and Continuous Improvement:

• Engage in team motivational sports.
• Stay up to date on new tactics, policies, and gear to enhance service transport.

Skills Required:

Communication:

• Strong verbal and written conversation abilities in English.
• Professional smartphone etiquette with the ability to handle US patron interactions efficiently.

Customer Service Orientation:

• Ability to empathize with clients and hold an advantageous attitude whilst resolving problems.
• Strong hassle-solving and choice-making skills to deal with queries efficaciously.

Technical Proficiency:

• Basic expertise in computer operations and familiarity with CRM equipment.
• Ability to control a couple of software program packages all through calls.

Soft Skills:

• Excellent listening abilties to recognize customer worries.
• Time control and multitasking talents to address multiple queries correctly.

Eligibility Criteria:

Educational Qualifications:

Any graduate is eligible, excluding:

• Regular students currently pursuing a degree.
• Law graduates (LLB).
• Candidates with B.Tech, M.Tech, BCA, or MCA degrees.

Experience:

• Freshers are preferred, particularly those with an understanding of US inbound calling processes.
• Familiarity with handling banking-related queries is an added advantage.

Other Requirements:

• Flexible to work in shifts as per commercial enterprise necessities.
• Adherence to confidentiality and safety standards.

How to Apply for HCL Walk in Drive in Noida?

• Attend the walk-in drive at the given location on 2nd or 3rd January 2025.
• Ensure you bring:
  • Updated resume.
  • Valid government ID proof.
  • Passport-size photograph.

For queries or further information, contact Shivangi Sharma

Benefits at HCL:

Comprehensive Health Benefits: Inclusive health insurance, well-being applications, and fitness test-usato make sure personnel’ are properly-being.

Learning & Development: Access to extensive schooling applications, certifications, and upskilling possibilities to foster career growth.

Work-Life Balance: Flexible work preparations, beneficiant leave policies, and worker assistance programs for private and professional harmony.

Global Career Opportunities: Exposure to diverse initiatives and worldwide assignments throughout 50+ nations, offering dynamic professional paths.

Click Here To Apply Online

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