HCL Walk in Drive in Noida: Join HCL for an exciting career opportunity in customer service. Freshers with excellent communication skills are encouraged to apply. Location: Noida. Bring your updated resume and a valid ID. Don’t miss this chance to kickstart your career!
- Job Description: HCL Walk in Drive in Noida
- Company: HCL
- Location: Noida
- Qualification: Graduate
- Employment Type: Full-time, Permanent
- Salary: Not Disclosed
- Eligibility: Freshers
About Company:
HCLTech is a leading international IT services and consulting corporation, empowering groups thru cutting-edge era answers. Founded in 1976, HCL serves various industries, presenting information in IT infrastructure, virtual transformation, engineering, and software program improvement. With a presence in over 50 international locations, it employs more than 225,000 experts. HCL is renowned for its customer-centric approach, innovation-driven way of life, and commitment to sustainability. Its offerings enable organizations to reap operational excellence and force boom in today’s virtual-first global.
HCL Walk in Drive in Noida Job Description:
The Customer Service Representative (Voice Process) at HCLTech handles inbound customer queries, provides timely solutions, and ensures high-quality service. Responsibilities include adhering to processes, resolving issues, maintaining customer data security, and achieving performance targets. Freshers with excellent communication skills are encouraged to apply. Full-time, permanent role based in Noida.
Roles and Responsibilities:
Customer Query Resolution:
- Respond to inbound purchaser queries as in step with the described call flow system.
- Provide correct and timely information, making sure first-call resolution (FCR).
- Assist customers empathetically, keeping an expert and helpful demeanor.
Adherence to Processes:
- Follow escalation techniques for problems beyond agent-level management.
- Maintain strict compliance with organization hints and purchaser data safety protocols.
- Log proceedings, escalate unresolved queries, and replace trackers regularly.
Performance Standards:
- Ensure terrific interactions and adherence to interrupt schedules.
- Actively take part in comments sessions and put in force recommendations for improvement.
- Meet or exceed key overall performance signs (KPIs), including name managing time and purchaser pleasure scores.
Collaboration and Continuous Improvement:
- Engage in team motivational sports.
- Stay up to date on new tactics, policies, and gear to enhance service transport.
Skills Required:
Communication:
- Strong verbal and written conversation abilities in English.
- Professional smartphone etiquette with the ability to handle US patron interactions efficiently.
Customer Service Orientation:
- Ability to empathize with clients and hold an advantageous attitude whilst resolving problems.
- Strong hassle-solving and choice-making skills to deal with queries efficaciously.
Technical Proficiency:
- Basic expertise in computer operations and familiarity with CRM equipment.
- Ability to control a couple of software program packages all through calls.
Soft Skills:
- Excellent listening abilties to recognize customer worries.
- Time control and multitasking talents to address multiple queries correctly.
Eligibility Criteria:
Educational Qualifications:
Any graduate is eligible, excluding:
- Regular students currently pursuing a degree.
- Law graduates (LLB).
- Candidates with B.Tech, M.Tech, BCA, or MCA degrees.
Experience:
- Freshers are preferred, particularly those with an understanding of US inbound calling processes.
- Familiarity with handling banking-related queries is an added advantage.
Other Requirements:
- Flexible to work in shifts as per commercial enterprise necessities.
- Adherence to confidentiality and safety standards.
How to Apply for HCL Walk in Drive in Noida?
- Attend the walk-in drive at the given location on 2nd or 3rd January 2025.
- Ensure you bring:
- Updated resume.
- Valid government ID proof.
- Passport-size photograph.
For queries or further information, contact Shivangi Sharma
Benefits at HCL:
Comprehensive Health Benefits: Inclusive health insurance, well-being applications, and fitness test-usato make sure personnel’ are properly-being.
Learning & Development: Access to extensive schooling applications, certifications, and upskilling possibilities to foster career growth.
Work-Life Balance: Flexible work preparations, beneficiant leave policies, and worker assistance programs for private and professional harmony.
Global Career Opportunities: Exposure to diverse initiatives and worldwide assignments throughout 50+ nations, offering dynamic professional paths.
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