HCL Walk in Interview in Chennai Technical Support Executive In this role, you’ll provide fantastic technical help to clients, troubleshoot software program and hardware issues, and ensure consumer pleasure through powerful solutions. Candidates should own sturdy communication and problem-fixing capabilities, alongside a Bachelor’s Degree. This complete-time role offers a dynamic work environment and opportunities for expert growth inside a main IT company. Salary info isn’t disclosed.
- Role: Technical Support Executive
- Location: Chennai
- Company: HCL Technologies
- Salary: Not Disclosed
- Qualifications: Bachelor’s Degree
- Job Type: Full Time
Overview of HCL Technologies:
Founded in 1976, HCL Technologies has converted from a hardware business enterprise to a key participant in IT services and consulting. The corporation operates in severa sectors, collectively with banking, healthcare, retail, and telecommunications. HCL’s focus on virtual transformation, cloud computing, and cybersecurity has enabled it to maintain an aggressive place inside the ever-evolving tech panorama. The corporation values innovation, integrity, and excellence, making it an attractive organization for hobby seekers.
Job Description:
This position includes providing technical assistance to customers and resolving their problems right away. Ideal candidates ought to very own wonderful communique talents, a patron-centric method, and a historical past in IT aid or associated fields.
Responsibilities:
- Provide technical help and guide for incoming queries and issues associated with software program software and hardware.
- Troubleshoot and remedy technical troubles through smartphone, email, or chat.
- Document all interactions and answers in the ticketing machine for future reference.
- Collaborate with different organizations to reinforce and resolve complicated troubles.
- Maintain an excessive stage of client pleasure by handing over well-timed and powerful solutions.
- Stay up to date with the modern organization inclinations and generation to provide informed manuals.
Required Skills:
- Excellent verbal and written conversation competencies.
- Strong problem-solving and analytical talents.
- Proficiency in on-foot systems (Windows, Linux, and so on.) and commonplace software program software program applications.
- Familiarity with networking concepts and troubleshooting strategies.
- Ability to work in a short-paced environment and address a couple of queries simultaneously.
- Customer-orientated mindset with a focal point on provider excellence.
Educational Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or an associated subject (favored).
- Relevant certifications (e.G., CompTIA A+, ITIL) are a plus.
- Prior revel in in technical guide or a customer service position is beneficial.
Benefits:
- Competitive earnings and normal performance-primarily based without a doubt bonus.
- Comprehensive medical medical health insurance and fitness applications.
- Opportunities for career advancement and professional improvement.
- Access to training packages and certifications.
- Flexible work schedules and supportive painting surroundings.
- Employee reputation programs and rewards for notable overall performance.
Why Join HCL as a Technical Support Executive:
- Career Growth Opportunities: HCL encourages internal promotions and provides easy pathways for development in the enterprise company.
- Comprehensive Training: Access to large schooling packages to decorate technical capabilities and information, ensuring ongoing expert improvement.
- Dynamic Work Environment: Engage in a quick-paced and diverse place of work that promotes innovation and teamwork.
- Global Exposure: Work with global customers and numerous groups, gaining valuable international enjoyment.
- Supportive Culture: Experiance a collaborative and inclusive artwork lifestyle that values employee contributions and fosters a revel in belonging.
- Attractive Compensation: Competitive revenue applications along with normal overall performance bonuses and incentives.
- Employee Benefits: Comprehensive health blessings, properly being packaged, and artwork-existence stability duties.
- Cutting-Edge Technology: Work with the present-day technologies and gear in the IT industry, enhancing your technical know-how.
- Recognition Programs: Participate in employee recognition applications that reward fantastic ordinary performance and contributions.
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