HCLTech Service Manager Job in Bangalore| INR 3-7/-LPA| New Vacancy
- HCLTech Service Manager
- Job Title: Service Manager
- Company: HCLTech
- Degree: Any Graduate Can Apply
- Salary: INR 3-7/-LPA
- Location: Bangalore, India
- Job Type: Full-Time
- Experience: 0-3 years of Experience
About HCLTech:
HCLTech is a major global IT offering and consulting commercial enterprise corporation diagnosed for delivering modern generation solutions at some point in numerous industries.
With a strong presence in virtual transformation, cloud computing, cybersecurity, and infrastructure management, HCLTech fosters a way of lifestyle of innovation and collaboration.
Job Summary: HCLTech Service Manager
The Service Manager at HCLTech is chargeable for ensuring the inexperienced delivery of IT services, keeping the organisation top-notch, and coping with patron relationships.
This role includes overseeing provider operations, monitoring ordinary performance metrics, and driving non-stop company improvement. The great candidate should have strong manipulation, problem-solving, and patron-courting control abilities.
Key Responsibilities: HCLTech Service Manager
1. Service Delivery & Operations Management:
- Oversee IT service operations to make sure clean and functioning.
- Ensure all offerings are brought in keeping with SLA (Service Level Agreements).
- Monitor and enhance the organization’s ordinary performance using KPIs and metrics.
- Address issuer incidents and troubles in a properly timed manner.
2. Client Relationship Management:
- Act as the number one difficulty of contact for customers regarding carrier issues.
- Conduct regular client conferences to assess delight stages.
- Provide recommendations to beautify issuer performance.
3. Incident, Problem & Change Management:
- Ensure incidents and troubles are addressed in step with ITIL frameworks.
- Implement exchange management techniques to decrease provider disruptions.
- Maintain clean verbal exchange with stakeholders regarding carrier adjustments.
4. Team Leadership & Collaboration:
- Led a crew of IT specialists, together with enterprise table engineers.
- Provide guidance and schooling to beautify institution performance.
- Collaborate with circulate-realistic businesses to optimize company delivery.
5. Continuous Improvement & Compliance:
- Identify and put into impact provider development obligations.
- Ensure compliance with employer policies and protection guidelines.
- Utilize automation and AI-driven answers to decorate carrier normal performance.
Required Skills & Qualifications: HCLTech Service Manager
- Bachelor’s degree in IT, Computer Science, or an associated problem.
- Five+ years of experience in IT Service Management (preferably in a company environment).
- Strong information on ITIL techniques and frameworks (ITIL certification favoured).
- Experience in incident, problem, and trade manipulation.
- Excellent communique and stakeholder control abilities.
- Ability to research facts and generate everyday performance critiques.
- Experience in running with ITSM devices like ServiceNow, BMC Remedy, or comparable systems.
- Strong control and team control skills.
Why Join HCLTech Service Manager?
- Competitive profits and benefits.
- Opportunities for professional increase and upskilling.
- Collaborative and inclusive artwork surroundings.
- Exposure to global clients and large-scale IT duties.
How to Apply for HCLTech Service Manager?
Interested candidates can exercise through HCLTech’s valid careers portal or LinkedIn.
This feature gives a hard however worthwhile opportunity for IT experts seeking to broaden service control. If you’ve got an ardour for generation and customer support excellence, HCLTech is the right vicinity for you! 🚀
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