HCLTech Walk-in Recruitment in Lucknow: HCLTech is engaging in a walk-in recruitment drive for Customer Service Representatives, offering sparkling graduates an opportunity to join their dynamic crew. The function involves handling customer inquiries through cell phone and email, ensuring high-quality service, and retaining accurate facts. Candidates should own top-notch conversation skills and a client-centric approach.
- Job Description: HCLTech Walk-in Recruitment in Lucknow
- Position: Customer Service Representative
- Company: HCLTech
- Salary: Not Disclosed
- Location: Lucknow
- Qualification: Any Graduate
- Experience: Freshers
About Company:
HCL Technologies is a leading global IT offerings and consulting agency founded in Noida, India. Founded in 1976, HCL offers a wide range of services including virtual transformation, cloud computing, cybersecurity, AI, and enterprise solutions. With a presence in over 50 international locations and a body of workers exceeding 220,000 personnel, HCL partners with groups across industries to pressure innovation and growth. The company is known for its consumer-centric technique, sturdy shipping abilities, and commitment to fostering a culture of non-stop getting to know and collaboration.
HCLTech Walk-in Recruitment in Lucknow Job Description:
A Customer Service Representative handles customer inquiries, resolves customer complaints, and offers service or product facts with professionalism and empathy. They talk through smartphone, e-mail, or chat, making sure customer delight and retaining business enterprise recognition. Strong communication abilities, persistence, and trouble-solving competencies are critical for handing over top-notch carrier and support.
As a Customer Service Representative (CSR) at HCLTech, you’ll be the first point of touch for the business enterprise’s esteemed clients. Your function will consciousness on turning in exquisite provider, resolving problems, and making sure purchaser delight thru numerous conversation channels. This is a non-tech position, best for freshers looking to construct their basis in purchaser servicing.
Key Responsibilities:
If you attend the HCLTech Walk in Interview for Freshers, and secure the position, those could be your number one duties:
- Handle patron inquiries via e-mail, chat, and social media structures.
- Offer well-timed and powerful answers to clients’ problems and queries.
- Maintain correct and particular facts of customer interactions using CRM software.
- Collaborate with internal groups to amplify unresolved troubles.
- Work proactively to satisfy consumer delight dreams and group KPIs.
- Understand customer pain factors and advocate upgrades to enhance the provider’s fines.
- Represent the HCL logo in an expert and empathetic way.
Skills Required:
Attending the HCLTech Walk-in Recruitment in Lucknow? Here are the key talents that could improve your chances of selection:
- Excellent communication talents in English (spoken and written).
- Strong interpersonal and problem-solving capabilities.
- Ability to live calmly and composed in high-pressure situations.
- Proficiency in simple computer operations and navigating CRM gear.
- A consumer-first mindset and dedication to handing over high-quality service.
- Willingness to paintings night shifts and manage rotational schedules.
Qualifications:
This HCLTech Walk in Interview for Freshers is mainly open to candidates with the following qualifications:
- Educational Requirement: Any non-BTech graduate (e.g., B.Com, B.A., B.Sc., BBA, BBM, and so etc)
- Graduation Status: Only the ones who’ve finished commencement are eligible.
- Experience: Freshers (0 years of experience)
- Candidates with robust communication talents and a willingness to study are desired.
How to Apply for HCLTech Walk in Interview?
This is an HCLTech Walk in Interview, so you do not want to use online. Just make certain to:
- Reach the venue by using the given time (preferably before 9:30 AM).
- Carry a photocopy of your up-to-date CV/resume.
- Bring valid ID proof and educational certificates.
- Dress professionally and be organized for on-the-spot interviews.
Pro Tip: Practice answering fundamental customer service questions like:
“How might you manage an irate patron?”
“What does appropriate customer support suggest to you?”
Benefits at HCL:
HCLTech gives a complete advantages bundle designed to help employee well-being, professional development, and work-life balance. Here are 4 standout benefits:
HCL Technologies
- Comprehensive Health Coverage: HCLTech offers great scientific, dental, and vision coverage plans, together with annual fitness check-americaand well-being programs, making sure personnel and their families get hold of excellent healthcare.
- Learning and Development: The employer emphasizes non-stop gaining knowledge of employing imparting education packages, tuition assistance, and get right of entry to to a variety of publications, fostering professional development and ability enhancement.
- Flexible Work Options: HCLTech supports flexible work hours and hybrid work models, permitting employees to stability their expert and personal lives effectively.
- Financial and Retirement Benefits: Employees gain from overall performance-based totally bonuses, existence and incapacity coverage, and retirement plans, contributing to their financial safety and future making plans.
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