HCLTech WalkIn Drive Email Chat Support Analyst Job| New Vacancy

HCLTech WalkIn Drive Email Chat Support Analyst. This opportunity is ideal for human beings with extraordinary verbal exchange capabilities and a passion for customer support. Candidates can be responsible for offering assistance through chat, addressing purchaser queries, and ensuring pride. Interested candidates can attend the walk-in interview at the favored location.

• Position: Chat Support Analyst
• Salary: Not Disclosed
• Location: Hyderabad 
• Company: HCL Technologies (HCLTech)
• Qualifications: Any Graduate
• Experience: 2 – 5 years
• Job Type: Full-time

Walk-In Drive Details:

Date and Time: 16th November – 17th November, 11.00 AM – 4.00 PM

Venue: Advance Business Hub, An Ascendas IT Park, Building H-08, Phase 2, HITEC City, Hyderabad, Telangana 500081

Contact – Ashish Durgapal

ABOUT HCL TECHNOLOGIES (HCLTECH)

HCL Technologies (HCLTech) is an international IT offering and consulting organization founded in Noida, India. Established in 1976, it has grown to become one of the most vital players in the generation place, providing services during IT infrastructure manipulation, software program software engineering, virtual transformation, cloud computing, cybersecurity, and AI-driven answers. 

HCLTech serves a giant variety of industries, consisting of financial offerings, healthcare, retail, manufacturing, and telecom, with a presence in over 50 international locations. The company is known for its progressive answers, purchaser-centric technique, and attention to sustainable growth. HCLTech has a strong emphasis on research and development, and its strategic partnerships with leading-era groups like IBM, Microsoft, and Oracle enhance its carrier services. With a frame of workers of over two hundred,000 personnel, HCLTech is dedicated to the usage of technological development, fostering skills, and turning in impactful solutions to its worldwide customers.

Job Overview: Chat Support Analyst (Walk-In Drive)

As a Chat Support Analyst, you may be the number one factor of touch for clients desiring help with services or products. Your number one obligation can be responding to customer inquiries through stay chat and presenting answers in a well-timed, professional, and pleasant way. You’ll need to handle quite some duties, together with troubleshooting problems, answering questions, guiding clients through product utilization, and making sure common consumer delight.

Key Responsibilities:

• Respond to customer inquiries through stay chat in a short, easy, and fine way.
• Resolve purchaser problems related to products, services, or technical issues, ensuring that every query is answered efficiently.
• Provide accurate statistics and steering on product features, regulations, and troubleshooting steps.
• Escalate complicated troubles to the perfect team or department even as critical.
• Document all interactions and hold data of patron interactions within the CRM device.
• Meet or exceed character and group KPIs (Key Performance Indicators), including reaction time, hassle resolution time, and patron pleasure.
• Stay updated on corporation merchandise, offerings, and updates to make certain you provide the maximum correct statistics.

Required Skills and Qualifications:

1. Excellent Communication Skills: You have to have robust written verbal exchange skills, due to the fact the function is centered on live chat interactions.
2. Customer-Focused: A strong choice to assist clients and clear up their issues with a high-quality mindset.
3. Problem-Solving: Ability to speedy understand and resolve technical or non-technical troubles.
4. Time Management: Ability to cope with multiple consumer queries simultaneously at the same time as keeping an immoderate stage of provider first rate.
5. Tech Savvy: Comfortable using chat assist software program software, CRM systems, and exclusive virtual equipment.
6. Adaptability: Ability to handle a wide kind of customer problems and requests in a brief-paced surroundings.

Preferred Qualifications:

• Previous experience in customer support or technical resources (preferably in a talk-based role).
• Familiarity with stay chat software and CRM systems.
• Knowledge of troubleshooting technical problems.

Benefits:

• Competitive profits with performance-based total incentives.
• Comprehensive schooling and onboarding method.
• Opportunities for professional development and increase.
• Friendly and collaborative painting surroundings.
• Health and fitness advantages.

Click Here to Apply Now

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