HCLTech WalkIn Drive Technical Support role in Hyderabad. This role involves providing technical help, troubleshooting, and resolving patron troubles across various platforms. Ideal candidates have to have sturdy communique abilties, basic technical information, and hassle-fixing abilities. Experience in customer support or technical roles is desired. Walk-in interviews might be held on certain dates.
- Job Title: Technical Support
- Salary: Not Disclosed
- Location: Hyderabad
- Company: HCLTech (HCL Technologies)
- Qualifications: Any Graduate
- Experience: 2 – 5 years
Walk-In Drive Details:
Date & Time: 23 November – 24 November, 10.00 AM – 5.00 PM
Venue: Advance Business Hub, An Ascendas IT Park, Building H-01B, Phase 2, HITEC City, Hyderabad, Telangana 500081
Contact – Shikha & Ashish ( 7678561318 )
ABOUT HCLTECH (HCL TECHNOLOGIES)
HCLTech (HCL Technologies) is an international IT offering and consulting agency situated in Noida, India. Established in 1976, it’s by far one of the main gamers inside the era region, offering a wide range of offerings inclusive of IT infrastructure control, software improvement, digital transformation, cybersecurity, cloud computing, and engineering answers. HCLTech operates across a couple of industries together with healthcare, economic services, manufacturing, retail, and era, serving clients worldwide.
With a group of workers of over 2 hundred,000 employees throughout 50 international locations, HCLTech emphasizes innovation, sustainability, and purchaser-centric answers. The agency is known for its deep knowledge of generation and its potential to power enterprise transformation for clients. It additionally focuses on fostering a lifestyle of mastering and increasing, presenting adequate opportunities for professional development and talent enhancement. HCLTech has consistently ranked many of the top international IT provider providers, creating a widespread effect in the era panorama.
Job Overview: WalkIn Drive Technical Support
A Technical Support Specialist on this walk-in pressure will normally be responsible for helping clients through various communication channels, inclusive of phone, email, and chat. Candidates need to be capable of effectively dealing with technical queries, and presenting step-through-step steering to resolve issues with services or products. The ideal candidate needs to have robust communication competencies, information on IT ideas, and the capability to explain complicated technical subjects in a simplified way.
Key Responsibilities:
- Customer Assistance: Respond to customer queries, resolve technical troubles, and manual them through troubleshooting methods.
- Technical Troubleshooting: Provide a first-level technical guide for software or hardware problems, along with diagnosing troubles, identifying potential fixes, and escalating unresolved cases.
- Documentation and Reporting: Log customer interactions, preserving particular facts of problems and resolutions. This allows for constructing an expertise base for destiny reference and analysis.
- Customer Satisfaction: Ensure clients get hold of the fine service with the aid of resolving their problems right away, addressing worries, and making sure to follow-up on unresolved instances.
- Collaboration: Work carefully with inner teams together with product development or engineers for more complex technical problems that require better understanding.
- Maintain Knowledge Base: Keep up-to-date with ultra-modern product functions, technical answers, and troubleshooting courses to enhance customer support performance.
Key Skills and Qualifications:
- Technical Skills: A desirable information on hardware/software, operating systems, networking fundamentals, and troubleshooting methodologies.
- Communication Skills: Ability to convey technical information virtually and concisely. Strong verbal and written communication competencies are vital.
- Problem-Solving: Must be capable of taking seriously and resolving issues speedy to ensure minimum disruption for the patron.
- Experience: Prior enjoyment in technical support or customer service, in particular in technical surroundings, is a bonus however now not mandatory for freshers.
- Education: A historical past in IT, engineering, or computer technological know-how is typically desired, though not always a strict requirement.
- Customer Focus: A customer-first attitude, along with the capability to handle difficult situations flippantly and professionally.
Benefits of the Role:
- Career Growth: A technical guide function provides superb opportunities for skill development and professional development in IT or customer service roles.
- Dynamic Work Environment: Working with various technologies and managing a huge variety of technically demanding situations makes this process notably enticing and sundry.
- Training & Development: Many businesses providing technical help roles offer training packages to upskill employees and help them live modern with evolving technology.
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