HDFC Bank Walk in Drive in Pune | Apply Right Now

HDFC Bank Walk in Drive in Pune: HDFC Bank is conducting a Walk-In Drive for the position of VC-Officer Customer Care. The role involves managing customer interactions, resolving queries, and ensuring excellent service. Freshers and experienced candidates are welcome. Join us on 21st November in Pune. Bring your updated resume and ID proof for spot interviews.

• Job Role: VC-Officer Customer Care 
• Company: HDFC Bank
• Salary: Not Disclosed
• Location: Pune, Maharashtra
• Experience: 2 – 5 years

Interview Details:

Date & Time: 21st November, 10.30 AM – 4.00 PM

Venue: HDFC Bank LTD. 4th Floor, Phone Banking, MIT Marathon Building, Bund Garden Road, Pune – 411001

Contact – Preetam Rane 

About Company:

HDFC Bank is one of India’s leading non-public quarter banks, renowned for its customer-centric approach and innovative financial solutions. Established in 1994, it offers a huge range of services and products, inclusive of personal banking, commercial enterprise banking, loans, credit score playing cards, and wealth control. Known for its sturdy digital banking platform and sizeable branch community, HDFC Bank continuously ranks among some of the top banks in India for economic overall performance and customer pleasure. Its dedication to excellence has earned severa awards and accolades globally.

HDFC Bank Walk in Drive in Pune Job Description:

The VC-Officer Customer Care is a pivotal position at HDFC Bank that makes a specialty of turning in outstanding customer support, addressing patron queries, and resolving proceedings. The role calls for interacting with clients via inbound calls to provide accurate information approximately the financial institution’s services and products, making sure of adherence to quality and compliance requirements.

Key Responsibilities:

Customer Interaction & Query/Complaint Management:

• Handle inbound calls from clients regarding product details, system-associated records, and queries.
• Provide statistics and help on products like credit score cards, bank debts, deposits, loans, depositories, mutual price range, debit playing cards, pay as you go & forex playing cards, and other direct banking offerings.

Call Quality:

• Ensure that every customer interaction meets predefined first-class benchmarks.
• Deliver advanced providers in keeping with the bank’s service standards.

Audit & Process Compliance:

• Strictly adhere to set tactics for updating patron interactions in the CRMNext system.
• Ensure timely and accurate updates in the appropriate systems, retaining compliance with all audit tips.

Schedule Adherence & Productivity Standards:

• Consistently attain carrier productiveness requirements as defined with the aid of the financial institution.
• Ensure adherence to scheduled work timings and meet targets for productiveness.

Operational Activities:

• Contribute to extra operational sports as required via the department.
• Support group objectives by way of retaining an expert and collaborative method to everyday duties.

Required Skills and Competencies:

Communication Skills: Excellent verbal and written verbal exchange abilties to handle purchaser interactions effectively.

Problem-Solving: Ability to analyze and clear up consumer issues in a timely and efficient manner.

Technical Skills: Familiarity with CRM gear and banking software programs, particularly CRMNext, is a bonus.

Customer Service Orientation: A purchaser-first method with a focus on ensuring pride and turning in cost.

Organizational Skills: Ability to control a couple of client interactions even making sure adherence to compliance and manner requirements.

Qualifications:

Education: Undergraduate degree in any discipline (mandatory).

Experience: 2 to 5 years of experience in customer service, preferably in a banking or financial services environment.

Language Proficiency: Fluency in English and local languages is highly desirable.

Benefits at HDFC Bank:

Comprehensive Health Insurance: Employees enjoy medical insurance for themselves and their families, ensuring economic security during fitness emergencies.

Employee Loan Benefits: Special quotes and terms on non-public, domestic, and car loans are supplied to personnel.

Learning and Development: Regular schooling packages and certifications are presented for career growth and ability enhancement.

Click Here To Apply Online

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