HDFC Bank Walk in Drive in Pune for Freshers | Apply Now

HDFC Bank Walk in Drive in Pune: HDFC Bank Ltd is hosting a walk-in drive in Pune for the Sales Officer – Virtual Care role. This position involves promoting and selling banking products, engaging with customers through virtual channels, and achieving sales targets. Ideal for candidates with strong communication skills and a passion for customer service and sales.

• Job Title: Virtual Care – Sales Officer (Customer Care)
• Company: HDFC Bank Ltd
• Location: Pune 
• Experience: 0 – 2 years
• Salary: ₹1.25-2.75 LPA

Interview Details:

Date & Time: 8th November, 10.00 AM – 2.00 PM

Venue: 4th Floor, HDFC Bank Ltd, Bund Garden, Near Wadia College, Pune

Contact – Sudip Sarkar/Dharmesh Dhanak 

About Company:

HDFC Bank considered one of India’s leading personal sector banks, became hooked up in 1994 and was established in Mumbai. Known for its robust financial services and products, HDFC Bank offers quite many banking answers which include retail banking, corporate banking, loans, credit score playing cards, and investment alternatives. The financial institution is identified for its sturdy customer service, virtual innovations, and full-size network, with lots of branches and ATMs across India. HDFC Bank specializes in enhancing consumer experience and promoting monetary inclusion throughout the u. S ..

Job Description: HDFC Bank Walk in Drive in Pune 

The Virtual Care – Sales Officer performs a critical position in coping with patron relationships, providing active responses to inquiries, and ensuring client delight with HDFC Bank’s services and products. This function calls for interacting with customers to reply to questions about numerous banking products, address account-related troubles, technique monetary transactions, and make certain fast decisions on complaints.

Key Responsibilities:

Customer Interaction & Query Management:

• Handle inbound calls from customers regarding products consisting of Credit Cards, Bank Accounts, Loans, Mutual Funds, Debit/Prepaid Cards, and so on.
• Address inquiries associated with account information, product utilization, and transaction methods.

Service Requests & Financial Transactions:

• Process requests for services consisting of PIN technology, NetBanking passwords, account statements, Fixed Deposits, fund transfers, and many others.
• Ensure set off decision inside the specified turnaround time (TAT) to enhance purchaser delight.

Complaint Logging & Resolution:

• Log client lawsuits and problems accurately within the device and make sure to observe up for resolution.
• Escalate unresolved queries to the Supervisor when wanted.

Quality & Compliance:

• Meet name exceptional and productiveness benchmarks, inclusive of First Call Resolution (90% for non-court cases).
• Maintain errors-loose logging of requests and cling to described service standards.

Required Skills:

Communication Skills: Strong verbal communication abilities to handle client queries and offer accurate facts.

Customer Service Orientation: Ability to empathize with clients, ensuring a first-class resolution of queries.

Problem-Solving Skills: Quick and green hassle resolution, in particular in dealing with complaints or addressing account-unique troubles.

Attention to Detail: High accuracy in information entry, record maintaining, and transaction processing.

Time Management: Ability to deal with excessive name volumes at the same time as retaining the best carrier inside set timeframes.

Technical Skills: Proficiency in managing CRM structures and familiarity with banking services and products.

Qualifications:

• Educational Requirement: Bachelor’s degree in any field is mandatory.
• Experience: 0-2 years in a customer service or sales support role in the banking/financial industry.
• Knowledge: Basic knowledge of banking products, transactions, and consumer handling protocols is fine.

Benefits at HDFC Bank:

Comprehensive Health Insurance: Coverage for personnel and dependents, together with fitness, life, and unintended insurance.

Employee Loan Benefits: Special prices and concessions on home, personal, and car loans for personnel.

Career Development: Structured education packages, talent development workshops, and career increase opportunities in the financial institution.

Work-Life Balance Initiatives: Policies supporting flexible work hours, maternity and paternity depart, and well-being programs for a balanced lifestyle.

Click Here To Apply Online

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