Hexaware Walkin Chennai, Hexaware Technologies is hiring Non-Voice Process Customer Care Executives to sign up for its dynamic assist groups. In this role, you’ll assist clients through chat and e-mail using resolving queries associated with product issues, billing, provider updates, and standard inquiries. The role demands strong written communication abilities, an interest in elements, and the capability to multitask correctly. Ideal applicants could be snug running in a dependent method environment and the use of CRM tools. Freshers and professionals with customer support enjoy are recommended to use. Hexaware gives complete schooling, a collaborative work tradition, and opportunities for career growth within the international IT services industry.
Hexaware Walkin Chennai Overview
- Company:-Hexaware
- Salary:- Not Disclosed
- Qualification:– UG, PG
- Experienced:- 0 – 1
- Work Mode:- WFO/WFH
- Job Type:- Full Time
Hexaware Walkin Chennai
Hexaware Technologies is organizing a walk-in interview in Chennai for freshers and skilled applicants, basically for Non-Voice Customer Care Executive roles. This opportunity is best for skilled communicators with robust writing abilities and primary laptop literacy. As a Customer Care Executive, you’ll remedy customer queries through chat and email, take care of billing or provider-associated problems, and ensure well-timed, correct responses. The corporation gives established schooling, mentorship, and a collaborative work culture. Professionalism, interest to detail, and trouble-fixing flair are essential. If you’re trying to join a worldwide IT services leader, convey your updated resume, ID evidence, and attend the walk-in to launch your career with Hexaware.
About the Role
Hexaware Technologies is hiring for the placement of Customer Care Executive – Non-Voice Process. This role involves coping with client queries through chat and email guidance in preference to voice-based interaction. The perfect candidate can be responsible for providing accurate, well-timed responses, resolving worries, and keeping a high level of customer delight. The activity calls for strong written communication capabilities, attention to detail, and a client-centered attitude. It is pleasant and perfect for those who are snug in a procedure-oriented, lower-back-office environment and are looking to build a strong basis in the IT and customer support industry.
Responsibilities Hexaware Walkin Chennai
- Quickly and professionally answer the patron’s questions through chat and e-mail.
- Understand consumer worries and offer accurate, suitable solutions following business enterprise protocols.
- Maintain and update patron facts using CRM gear.
- Escalate unresolved or complicated issues to the appropriate internal teams.
- Follow up with clients to ensure their queries have been fully addressed.
- Meet or exceed overall performance metrics like reaction time, resolution charge, and client pride.
- Stay up to date on employer products, rules, and methods to supply powerful support.
- Maintain records confidentiality and observe safety protocols throughout client interactions.
- Work carefully with crew leaders and QA teams to continuously improve support satisfaction.
- Participate in education classes and crew conferences to live aligned with business desires.
- Adapt to new gear and technology added via the business enterprise for stronger provider delivery.
- Provide comments to enhance customer support workflows and the consumer experience.
This position requires a proactive mind-set, a commitment to nice, and the potential to work below minimum supervision in a quick-paced surroundings.
Who Can Apply?
Hexaware welcomes programs from graduates and undergraduates from any circulate who have an eager interest in customer service and back-office operations. Hexaware Walkin Chennai This role is especially suitable for freshers as well as people with up to 2 years of experience in non-voice or chat/e email support roles.
Eligibility Criteria:
- Must have high-quality written communication abilties in English.
- Basic understanding of Microsoft Office and typing capabilities (30–35 WPM) is vital.
- Should be bendy to work in rotational shifts, which include night time shifts and weekends.
- Candidates must have robust trouble-solving abilties and attention to detail.
- A purchaser-targeted attitude and a calm, composed demeanor under strain are critical.
- Candidates ought to be snug with device-based work and adhering to tight closing dates.
- Fresh graduates in B.Com, BBA, B.Sc., BA, or any equivalent area are recommended to apply.
- Candidates currently living in or willing to relocate to Chennai are desired. Hexaware Walkin Chennai
Applicants have to bring a legitimate authorities-issued ID evidence and updated resume while attending the walk-in force. Preference is given to immediate joiners and applicants with robust adaptability in a company setup.
Why Apply?
Joining Hexaware as a Customer Care Executive in the Non-Voice Process offers an exquisite launchpad for a stable and growth-oriented career inside the IT provider enterprise. You’ll get hold of dependent training, paintings in a professional company placement, and advantage exposure to global consumer management practices. Hexaware Walkin Chennai With a focal point on worker improvement, Hexaware ensures non-stop learning, supportive management, and overall performance-primarily based incentives.
This role additionally gives the possibility to transition into extra advanced consumer experience and back-office operations roles. Hexaware Walkin Chennai If you’re seeking out a people-centric enterprise with global possibilities and a stable work-life balance, this is the location to start.
Apply Now:- Click here
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