Job Overview
The role of Process Delivery Specialist – Order to Cash (O2C) at IBM is one of the most crucial positions within the Finance & Accounting function. As part of the Treasury Operations and Accounts Receivable team, you play a key role in managing cash flow, ensuring the timely processing of payments, and maintaining clean financial records. This position requires strong analytical abilities, excellent problem-solving skills, a deep understanding of financial processes, and the capability to work efficiently under deadlines.
In this role, you will handle various responsibilities, including cash applications, journal entries, reconciliation, customer payment investigation, unapplied funds resolution, and audit-related tasks. The Order to Cash cycle is the backbone of any organization’s financial operations, and IBM seeks professionals who can ensure accuracy, efficiency, and continuous improvement in the process.
IBM, being a global leader in technology and consulting, provides an innovative and inclusive work environment where finance professionals can grow with the help of advanced tools, ERP platforms, hybrid cloud solutions, automation, and AI-driven technologies. You will work with global teams and collaborate closely with sales, customers, and finance departments to improve processes and deliver excellence.
This role is ideal for candidates who are detail-oriented, technically strong, ambitious, and committed to organizational goals. You must be flexible to work in shifts and adapt to dynamic business requirements.
Highlights (Summary)
- Role: Process Analyst – Order to Cash (O2C)
- Industry: IT Services & Consulting
- Department: Finance & Accounting
- Employment Type: Full-time, Permanent
- Role Category: Treasury Operations
- Education Required: Bachelor’s Degree (Commerce preferred)
- Preferred Education: Master’s Degree
- Experience: 2–4 years in Cash process
- Key Strengths: Cash application automation, accuracy, collaboration, ERP expertise
- Company: IBM – International Business Machines Corporation
Eligibility Criteria
To qualify for the O2C Process Analyst position, candidates must meet the following requirements:
Educational Requirements
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Required: Bachelor’s Degree (Commerce graduates are highly preferred)
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Preferred: Master’s Degree
Work Experience
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Minimum 2–4 years of hands-on experience in the Order to Cash process
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Experience in:
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Cash applications
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Journal entries
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Accounts receivable
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Reconciliations
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ERP tools
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Mandatory Skills
- Ability to analyze financial records with precision
- Experience in enhancing cash application automation
- Capability to maximize touchless payment settlements
- Skilled in identifying and resolving payment discrepancies
- Ability to meet accuracy and timeliness goals consistently
- Experience working with sales, finance, and customer teams
- Flexibility to work in rotational shifts
Key Responsibilities
As a Process Analyst – O2C at IBM, your role involves multiple critical financial operations. You will be responsible for ensuring payment accuracy, updating financial records, maintaining cash flow, and supporting audit activities. Here are the major responsibilities:
1. Managing Accounts Receivable
You will process accounts receivable entries, analyze receivable accounts, and ensure all financial transactions are recorded correctly.
2. Cash Applications & Daily Balancing
Apply incoming payments accurately, reconcile amounts, balance daily transactions, and ensure alignment between the bank statement and internal records.
3. Journal Entries & Reconciliations
Prepare daily, weekly, and monthly journal entries and reconcile accounts with close attention to detail.
4. Handling Unapplied Payments
Investigate unapplied or unidentified payments, resolve mismatches, and ensure proper allocation to respective accounts.
5. Managing Direct Debit Activities
Involve yourself in:
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Netting instructions
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Direct debit processing
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Handling rejections
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Updating Oracle ERP with correct entries
6. Supporting Audit & Compliance
Pull audit prep work, provide required documentation, and ensure financial processes comply with company standards and laws.
7. Collaborating with Teams
Work with customers, internal finance teams, and sales departments to clarify payment-related issues and improve financial processes.
8. Meeting SLAs & Timelines
Ensure timely completion of all tasks in accordance with client Service Level Agreements.
9. Invoice & Payment Queries
Provide accurate information related to refunds, customer payments, and accounts receivable inquiries.
10. Enhancing Process Efficiency
Identify opportunities to improve cash automation, reduce complexity, and streamline O2C functions.
Skills Required
To succeed in this role, you must possess the following skills:
Technical Skills
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Strong proficiency in MS Office applications
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Expertise in ERP software (Oracle, SAP, etc.)
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Strong knowledge of:
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O2C process
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Accounts receivable
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Journal entries
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Reconciliation
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Financial reporting
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Professional Skills
- Analytical thinking
- Data accuracy
- Time management
- Team collaboration
- Ability to work under pressure
- Strong communication
- Commitment to deadlines
- Change management adaptability
Behavioral Skills
- Self-motivated and independent worker
- Ambitious and target-driven
- Capable of contributing effectively in dynamic environments
- Excellent interpersonal skills
Salary & Benefits
IBM offers an attractive salary package along with multiple benefits to support employee well-being and growth.
Salary
- Competitive compensation aligned with IT and consulting industry standards
- Performance-based incentives
- Annual appraisal and bonus structure
Benefits
- Health Insurance
- Cafeteria facilities
- Office cab/shuttle service
- Office gym
- Professional degree assistance
- Soft skill & job training programs
IBM is known for its employee-centric culture and ensures that every team member enjoys work-life balance along with career development opportunities.
Selection Process
The IBM selection process usually includes:
1. Application Screening
Your resume will be evaluated based on skills, experience, and educational background.
2. HR Round
Focuses on communication skills, job fit, and work experience.
3. Technical Interview
Involves:
- O2C knowledge
- Journal entries
- Cash application
- Payment allocation
- ERP experience
- Scenario-based questions
4. Managerial Round
Focuses on:
- Problem-solving
- Accuracy
- Time management
- Process improvement strategies
5. Final Offer
Selected candidates receive the offer along with compensation details and joining instructions.
Application Process
Here’s how candidates can apply:
1. Online Application
Candidates can apply via IBM Careers, Naukri, Indeed, or LinkedIn.
2. Resume Tips
Include:
- O2C experience
- ERP skills
- Excel proficiency
- Cash application achievements
- Metrics (accuracy %, on-time completion %, automation projects)
3. Required Documents for Interview
- Updated resume
- Government ID
- Educational certificates
- Experience letters
- Payslips (if applicable)
Why Join IBM?
IBM is one of the most respected technology companies in the world. Joining IBM as a Process Analyst offers a powerful mix of stability, innovation, and career development.
1. Global Work Exposure
IBM operates in over 170 countries, giving employees global collaboration opportunities.
2. Innovation-Driven Culture
IBM is a leader in:
- AI
- Hybrid Cloud
- Automation
- Digital transformation
This environment helps finance professionals learn advanced tools and modern financial systems.
3. Career Growth & Learning
IBM offers:
- Certifications
- Online learning modules
- Professional degree assistance
- Leadership development programs
4. Strong Values
IBM emphasizes:
- Diversity & inclusion
- Responsible technology
- Trust and transparency
5. Employee Well-being
Offers health benefits, flexible work, gym access, shuttle, and more.
About the Company – IBM
International Business Machines Corporation (IBM) is a global leader in technology, innovation, and consulting. Founded over a century ago, IBM has played a major role in shaping the technological world. Today, IBM focuses on hybrid cloud, AI, automation, cybersecurity, and enterprise solutions.
With 300,000+ employees worldwide, IBM collaborates with governments, Fortune 500 companies, startups, and global businesses to help them digitally transform their operations. The company is known for its commitment to research and is one of the largest patent holders globally, supported by 19 research labs.
IBM continues to build a smarter world through responsible technology, open-source innovation, and cutting-edge solutions.
Conclusion
The role of Process Analyst – Order to Cash at IBM is ideal for finance professionals who want to build a stable and rewarding career in financial operations. With responsibilities such as cash application, accounts receivable management, reconciliations, and ERP handling, the role offers a strong foundation in corporate finance.
IBM provides a wealth of learning opportunities, global exposure, career growth, and a supportive work culture. If you are detail-oriented, analytical, and passionate about finance and technology, this is an excellent career path to pursue.
FAQs – IBM Process Analyst O2C
Q1. What is the role of a Process Analyst in O2C?
Ans. To manage cash applications, AR entries, reconciliations, and payment investigations.
Q2. What education is required?
Ans. A Bachelor’s degree is required; a Master’s degree preferred.
Q3. How much experience is needed?
Ans. 2–4 years to Cash.
Q4. Is ERP knowledge mandatory?
Ans. Yes, Oracle, SAP, or any ERP tool experience is required.
Q5. Does the job involve shifts?
Ans. Yes, candidates must be flexible with shifts.
Q6. What skills are most important?
Ans. Excel, ERP, accuracy, analytical ability, and communication skills.
Q7. What department does the role belong to?
Ans. Finance & Accounting – Treasury Operations.
Q8. Are freshers eligible?
Ans. No, this role requires experience in O2C.
Q9. What benefits does IBM offer?
Ans. Insurance, shuttle, gym, cafeteria, training programs, and degree support.
Q10. Is IBM a good company to work for?
Ans. Yes, it is globally recognized for innovation, employee-friendly culture, and career growth.
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