IBM Hiring Remote Technical Support Engineer for Storage Hardware, primarily based in Pune, Maharashtra, India. The position includes troubleshooting and resolving hardware troubles related to IBM’s storage products. Candidates must maintain a Bachelor’s diploma and display sturdy technical expertise in storage structures. Responsibilities consist of diagnosing gadget mistakes, offering actual-time help, and collaborating with move-functional groups to ensure patron pleasure. This is a full-time role, and remote paintings are to be had. Salary information isn’t disclosed.
- Role: Technical Support Engineer – Storage Hardware
- Location: Pune, Maharashtra, India
- Company: IBM
- Salary: Not Disclosed
- Qualifications: Bachelor’s Degree
- Job Type: Full Time
About IBM:
IBM is a global chief in generation and consulting, aiming to innovate and remedy some of the arena’s most tough troubles. The corporation encourages its employees to lead, collaborate, and push barriers in the tech industry. Working at IBM isn’t pretty much doing a task, but contributing to groundbreaking tasks that have a lasting effect.
Job Overview:
This role involves providing remote technical help for IBM storage hardware and software programs, troubleshooting patron issues, and making sure of efficient case-control. You’ll be running as a part of a 24×7 worldwide support crew to remedy technical challenges for customers at the same time as collaborating with other internal groups.
Responsibilities:
1. Provide Remote Technical Support:
- Troubleshoot hardware/software program problems, set up, utilization, and configuration queries.
- Utilize Live Chat, Call Back, and Call Home fashions for consumer interaction.
2. Problem Determination & Diagnosis:
- Use mistake logs, device strains, and sell-off files to discover failing components.
- Perform root purpose analysis and talk motion plans to clients.
3. Customer Case Management:
- Handle escalated calls and lawsuits professionally.
- Document case information, action plans, and updates to make certain easy communication.
4. Collaboration:
- Work carefully with the development and guide groups for problem decisions.
- Suggest improvements to existing technical aid gear, methods, and methods.
5. Create Knowledge Base Content:
Develop new documentation based totally on new hassle discoveries for inner and external use.
6. Work Schedule Flexibility:
Willingness to paint during opportunity time zones or on-call while essential.
Educational Requirements:
- Bachelor’s Degree: Typically in Information Technology, Computer Science, or an associated subject.
- Relevant Certifications: Earning certifications which include the IBM Certified Specialist – Enterprise Storage Technical Support V2 can validate expertise in garage answers.
Required Technical & Professional Expertise:
1. Engineering Graduate: Preferably in Information Technology or Computer Science.
2. Customer Support Experience: At least 2 years of experience in technical assistance, preferably in storage hardware/software.
3. Storage Products Expertise:
- Hands-on revel in with IBM, EMC, Hitachi, or NetApp storage merchandise.
- Knowledge of Brocade/Cisco SAN switches and IBM/Quantum/HP/Dell tape libraries.
4. Host Configuration:
- Experience connecting AIX/Solaris/Linux/Windows hosts to garage merchandise.
- Log Analysis & Performance Troubleshooting:
- Ability to gather, analyze logs, and address overall performance troubles.
5. Communication Skills: Fluency in English (verbal and written) for client interplay.
6. Willingness to Work in Shift: Ready to assist 24×7 operations.
7. Preferred Personal Skills:
- Excellent Communication & Organizational Skills:
- Strong verbal and written communique for powerful patron interaction.
- Organized and capable of managing multiple tasks simultaneously.
8. Analytical & Problem-Solving Ability: Quick questioning and trouble-solving talents in technical situations.
9. Teamwork & Customer-Centric Approach: Ability to paint properly inside a team and cognizance of customer pride.
10. Detail-Oriented: Ensure accuracy and interest to element in every undertaking.
Preferred Technical & Professional Expertise:
Experience as a Technical Support Engineer: At least 1-year experience in technical guide.
Certifications/Advanced Knowledge:
- IBM hardware/software program merchandise.
- Servers, VMware, Citrix, Cisco organization products.
Advanced OS & Network Knowledge: Experience in Windows, Linux, AIX, SAN, and networking systems.
How to Position Yourself for This Job:
Highlight Relevant Experience:
Emphasize your history in the technical guide, specifically with garage merchandise and troubleshooting.
Mention Certifications/Skills:
If you’ve got certifications or advanced abilities in IBM hardware, VMware, SAN switches, or other company merchandise, ensure to highlight them.
Showcase Communication Skills:
IBM seems for an awesome communicator, so display the way you’ve effectively treated consumer interactions in your preceding roles.
Flexibility & Global Work Environment:
IBM operates in an international, 24×7 environment, so express your willingness to paint flexible shifts and collaborate across time zones.
Benefits:
- Health and Wellness: Comprehensive clinical, dental, and imaginative and prescient coverage plans.
- Retirement Plans: Access to retirement financial savings plans, including 401(ok) alternatives.
- Paid Time Off: Generous holiday days, vacations, and unwell go-away policies.
- Professional Development: Opportunities for non-stop knowledge of and talent improvement, which include the IBM Technical Support Professional Certificate.
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