IBM is hiring a Package Specialist for a Work From Home function. This feature consists of presenting information in software software applications, implementations, and configurations. Ideal candidates need to have sturdy technical capabilities and revel in in handling software software answers. IBM gives competitive repayment and blessings, with the flexibility of remote paintings. Apply now to sign up for a leading tech agency dedicated to innovation and boom. Don’t skip over this opportunity!
- Job Role: Package Specialist
- Salary: Not Disclosed
- Location: Pune, Maharashtra
- Company: IBM
- Qualifications: Graduate
- Experience: 12+ years,
ABOUT IBM
IBM (International Business Machines Corporation) is an international chief in technology and consulting, with a wealth of facts spanning over a hundred years. Founded in 1911, IBM has pioneered traits in laptop hardware, software, and offerings, shaping the modern-day tech landscape. Known for its improvements in artificial intelligence, cloud computing, quantum computing, and data analytics, IBM is dedicated to supporting corporations to remodel and remedy complicated demanding situations.
The enterprise’s portfolio includes several commercial enterprise organization solutions, from AI-pushed commercial enterprise automation to hybrid cloud infrastructures. Headquartered in Armonk, New York, IBM operates in more than a hundred and seventy worldwide places, serving industries that encompass finance, healthcare, retail, and extra. IBM’s dedication to research and development, sustainability, and variety positions it as a beforehand-thinking company centered on advancing technology to beautify lives and corporations globally.
Job Description:
As a Package Specialist for a piece-from-domestic position, you will be chargeable for handling and coordinating the cargo of merchandise, ensuring well-timed deliveries, and managing consumer inquiries regarding transport popularity. You will assist with tracking, processing orders, and resolving any transport problems that stand up. Strong organizational and conversation capabilities are essential for dealing with multiple tasks effectively. The perfect candidate will be element-oriented, proactive, and comfortable using shipping software and conversation gear. The previous revel in logistics or customer service is preferred. This position gives bendy hours and faraway painting possibilities.
Key Responsibilities:
Order Processing and Management:
- Review and process patron orders, ensuring accuracy and well-timed dispatch.
- Coordinate with shipping providers to arrange for select-up and transport primarily based on customer needs.
- Track shipments to make certain on-time transport, adjusting routes or schedules when necessary.
Customer Support:
- Serve because the number one point of touch for customers concerning shipping and transport inquiries.
- Respond to consumer concerns promptly and professionally, offering solutions to transport issues which include delays, lost programs, or damages.
- Keep clients up to date with tracking information and estimated delivery times.
Logistics Coordination:
- Manage and optimize delivery routes to lessen expenses and enhance shipping efficiency.
- Work closely with logistics partners, carriers, and inner teams to ensure seamless operations.
- Ensure all applications are nicely categorized, packed, and shipped in line with organization pointers and customer specifications.
Documentation and Reporting:
- Maintain correct facts of shipments, consisting of tracking numbers, transport statuses, and any troubles or discrepancies.
- Provide regular reviews on shipping performance, highlighting any tendencies or recurring problems for development.
Problem Solving:
- Resolve transport troubles, consisting of missed deliveries or damaged goods, in a timely and customer-pleasant manner.
- Collaborate with other departments to cope with any logistics or delivery chain bottlenecks.
Quality Control:
- Ensure all packages meet business enterprise requirements for first-rate and packaging earlier than dispatch.
- Identify opportunities for technique improvements to enhance efficiency and customer satisfaction.
Key Skills:
Communication:
- Strong verbal and written communication skills are essential for efficiently interacting with customers, companies, and crew individuals.
Attention to Detail:
- Must be quite element-orientated to correctly control orders, shipments, and tracking information.
Problem Solving:
- Ability to fast identify and resolve shipping or customer service issues in a peaceful and green manner.
Organization:
- Excellent organizational talents to control a couple of responsibilities, prioritize workload, and meet deadlines.
Technical Proficiency:
- Comfortable with the use of transport software programs, order control structures, and conversation gear inclusive of email and chat platforms.
Time Management:
- Ability to manipulate time efficiently in remote painting surroundings, ensuring closing dates are continuously met without direct supervision.
Customer Focus:
- A patron-first mindset to make sure pleasure, fostering loyalty, and repeat business.
Adaptability:
- Ability to adapt to converting logistics wishes or purchaser needs, maintaining flexibility in a dynamic environment.
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