IDFC Bank Hiring Customer Support Executive| Apply Now
- Job Description: Customer Support Executives at IDFC First Bank
- Position: Customer Support Executive
- Company: IDFC First Bank
- Location: Multiple Locations
- Job Type: Full-Time
- Salary: Rs. 27,000 – 46,000/- PM
- Degree: Any Graduate Can Apply
- Experience: Freshers/Experienced Both Eligible
About IDFC First Bank:
IDFC First Bank is a prime monetary group recognized for its consumer-centric method and contemporary banking solutions. We are dedicated to presenting incredible business enterprises and helping our clients, ensuring their economic goals are met with overall performance and care. As we maintain to increase our operations, we’re seeking out dedicated Customer Support Executives to sign up for our dynamic group.
Role Overview: Customer Support Executive
As a Customer Support Executive at IDFC First Bank, you’ll be the number one factor of contact for our customers, playing an important role in addressing their inquiries, resolving issues, and imparting information about our products and services.
Your primary obligation may be to deliver an immoderate famous customer support, making sure an outstanding and seamless banking revel in for our clients.
Key Responsibilities: Customer Support Executive
1. Customer Interaction:
- Handle inbound and outbound calls professionally and with politeness.
- Respond to purchaser inquiries concerning banking products, offerings, and account-related topics.
- Provide accurate information and remedy purchaser troubles properly.
- Assist customers with online banking, mobile banking, and ATM-associated queries.
2. Problem Resolution:
- Investigate and clear up consumer court docket instances and problems.
- Escalate complicated troubles to the right department or manager.
- Follow up with clients to make sure their troubles are resolved to their pleasure.
3. Product Knowledge:
- Stay updated on IDC First Bank’s merchandise, services, pointers, and strategies.
- Educate customers about new banking products and services that can gain them.
- Cross-promote relevant products and services to beautify the consumer’s banking enjoyment.
4. Data Management:
- Maintain accurate and up-to-date consumer records in the financial group’s database.
- Document client interactions, transactions, remarks, and court cases.
- Ensure confidentiality and safety of consumer facts.
5. Team Collaboration:
- Work carefully with brilliant organization individuals and departments to remedy consumer problems.
- Participate in institution conferences and education lessons to beautify provider first-rate.
- Contribute to an incredible and collaborative team environment.
Qualifications and Skills: Customer Support Executive
- Education: Bachelor’s diploma in any place.
- Experience: Previous experience in customer service or banking is desired however now not obligatory.
- Communication: Excellent verbal and written communication abilities in English. Proficiency in community languages is an brought benefit.
- Interpersonal Skills: Strong interpersonal capabilities with the capability to assemble rapport with clients.
- Problem-Solving: Effective hassle-solving capabilities and the functionality to assume to your ft.
- Technical Skills: Basic expertise in computer applications and familiarity with banking software program software software.
- Customer Focus: A real passion for helping customers and resolving their issues.
- Patience and Empathy: Ability to live affected man or woman and empathetic in hard conditions.
Benefits: Customer Support Executive
- Competitive Salary: An attractive income package copes with universal performance-based total incentives.
- Professional Development: Opportunities for education and career development.
- Work-Life Balance: Flexible running hours and a supportive artwork environment.
- Health and Wellness: Comprehensive medical medical insurance and properly-being applications.
- Employee Recognition: Recognition and rewards for tremendous common common performance.
Why Join Customer Support Executive?
- Innovation: Be a part of an advance-wondering monetary organization that embraces technology and innovation.
- Culture: Work in a collaborative and inclusive environment that values variety.
- Growth: Opportunities for a private and expert increase in the agency.
- Impact: Make a meaningful effect on clients’ lives with the beneficial beneficial resource of presenting splendid service and help.
How To Apply for Customer Support Executive
Interested candidates are invited to apply through filing their up-to-date resume and a cover letter outlining their suitability for the characteristic. Shortlisted candidates might be contacted for an initial cellular phone interview, determined with the beneficial useful resource of an in-individual interview at certainly one of our branch locations.
Join Us: Customer Support Executive
If you are passionate about customer support and seeking out a worthwhile profession in banking, IDFC First Bank is in the vicinity for you. Join us in our task to offer top-notch banking studies and assist our clients in achieving their financial goals.
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