IndiGo is hiring a Social Media Consultant (Contractual) in Gurugram with earnings of ₹5-6 LPA. Open to freshers and graduates from any subject, the Position entails handling social media channels, enticing audiences, and using brand presence. Candidates with 0-5 years of experience can apply. This is a full-time opportunity for dynamic individuals captivated by social media.
- Role: Social Media Consultant (Contractual)
- Location: Gurugram
- Company: IndiGo
- Salary: ₹5-6 Lacs P.A
- Qualifications: Any Graduate
- Experience: 0 – 5 years
- Job Type: Full Time
About IndiGo:
IndiGo is India’s biggest low-value airline, established in Gurugram, Haryana. Known for its green carrier, it holds a dominant sixty-three. Three proportion of the domestic market as of October 2024. With a fleet length of over 300 aircraft, it is one of the international’s largest airlines via passengers carried, serving over a hundred million passengers in 2023.
Social Media Consultant Job Description:
IndiGo Airlines is hiring a Social Media Consultant (Contractual) to manipulate patron queries, boost problems, and sell brand engagement on social media. The role includes growing proactive content, resolving court cases, and participating with groups like Legal, PR, and HR. The Position requires revel in customer service or aviation, and candidates have to be snug with rotational shifts. The process gives a competitive profits of ₹5–6 LPA.
Social Media Consultant Key Responsibilities:
1. Customer Query Resolution:
- Effectively cope with purchaser queries on social media platforms.
- Provide resolutions following guidelines and empowered selection-making over calls.
2 . Case Management:
- Identify and assign instances to the social out-calling crew while essential.
- Collect details s the use of gear and collaborate with applicable departments.
- Tag/categorize cases as in line with departments (e.g., Legal, HR, PR).
3. Crisis Management:
- Monitor and flag ability social media threats to the group.
- Coordinate with Legal, PR, and Digital groups for touchy problems.
- Prepare media statements for proactive responses.
4 . Proactive Social Engagement:
- Draft and publish communications for social care.
- Promote fine engagement and build logo love.
5.Feedback Sharing: Share case-based comments with applicable departments and airports.
6.Content Development:
- Create attractive, revolutionary content for scheduled posts.
- Promote brand messages and campaigns on social media.
7.Work Management:
- Handle social media question volume continually.
- Maintaiexcessivees fine in responses and manages private KPIs.
Preferred Skills and Qualifications:
Experience: Aviation enterprise, patron enjoy, or escalation dealing with favored.
Key Skills: Social media control, escalation management, and purchaser engagement.
Education: Graduate in any discipline.
Shift Requirements: Rotational shifts and offs.
Why Join IndiGo?
- India’s biggest airline with the aid of passengers carried.
- Global popularity with over 100M passengers in 2023.
- Fast-paced, revolutionary, and collaborative paintings surroundings.
Social Media Consultant Benefits:
- Competitive salary (₹5–6 LPA).
- Opportunity to paint with India’s biggest airline.
- Skill development in social media and disaster management.
- Exposure to go-practical team collaboration.
- Rotational shifts present flexibility.
- Women-pleasant and inclusive painting surroundings.
- Experience in dealing with excessive-stress customer interactions.
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