An Information Technology Associate assists with the maintenance and troubleshooting of computer systems, software, and networks. Information Technology Associate responsibilities include providing technical support to users, installing and configuring hardware and software, and ensuring the security and integrity of IT infrastructure. Strong problem-solving and communication skills are essential.
- Job Role: Information Technology Associate
- Salary: Not Disclosed
- Location: India
- Company: NTT DATA
About Company:
NTT DATA is a global IT offerings provider founded in Tokyo, Japan. With over a hundred thirty,000 experts throughout 50+ nations, it provides consulting, gadget development, and enterprise technique outsourcing services. NTT DATA specializes in innovation, virtual transformation, and handing over value to customers in various industries, along with healthcare, finance, and automotive. Its information spans cloud computing, cybersecurity, AI, and IoT. As a part of the NTT Group, it leverages synergies to provide up-to-stop answers that drive efficiency and competitiveness for its customers worldwide.
Role Overview:
As an Information Technology Associate at NTT DATA in India, Information Technology Associate will play a critical function in coping with undertaking tasks and provider control reporting. Information Technology Associate duties consist of informing stakeholders of approximately planned alternate requests, making ready and reconciling reports, and taking part in evaluation conferences. Information Technology Associate will work carefully with Senior Project Managers, making sure of the powerful use of structures and gear, such as Service NOW and MS Office Suite (Excel, PowerPoint, Word). Your position demands strong facilitation and verbal exchange competencies, alongside a basic know-how of IT task management concepts and strategies. This function offers a top-notch possibility to increase your project management understanding in dynamic surroundings.
Roles and Responsibilities Of Information Technology Associate:
Technical Support: Providing help to customers experiencing technical problems, troubleshooting hardware and software program troubles, and resolving troubles right away to minimize downtime.
System Administration: Managing and retaining laptop systems, together with putting in, configuring, and updating software, as well as making sure device security through user get right of entry to controls and information backups.
Network Management:
Monitoring and maintaining network infrastructure, which includes routers, switches, and firewalls, to ensure superior overall performance and safety. This may additionally include troubleshooting network connectivity troubles and enforcing network upgrades.
Documentation and Training:
Creating and updating technical documentation, along with consumer publications and machine manuals, to help customers know how and utilize IT resources efficiently. Additionally, offering training sessions to train customers on new technology and pleasant practices.
Project Assistance:
Collaborating with IT teams on various tasks, along with device improvements, software implementations, and network expansions. This may additionally involve obligations like accomplishing research, performing testing, and presenting project assistance to make certain well-timed and successful challenge finishing touches.
Skills Required For Information Technology Associate:
Technical Proficiency:
Strong know-how of PC hardware, software, and networks turned into important. Proficiency in working systems like Windows, Linux, and MacOS, alongside know-how of programming languages like Java, C++, or Python, turned into crucial for troubleshooting and keeping structures.
Problem-Solving:
IT Associates needed to be adept at diagnosing and fixing technical troubles efficaciously. This concerned reading troubles, figuring out root reasons, and imposing effective solutions to limit downtime and optimize gadget performance.
Communication Skills:
Clear and effective communique changed into vital for interacting with colleagues, customers, and stakeholders. IT Associates frequently needed to convey complex technical information in a way that non-technical individuals could apprehend, whether or not via written documentation or verbal causes.
Adaptability:
The IT panorama has continuously evolved, with new technologies rising regularly. IT Associates had to stay up to date with the modern-day trends and be adaptable to modifications, whether or not or not it’s mastering new software programs or adapting to adjustments in protocols and requirements.
Customer Service Orientation:
Providing amazing customer service changed into paramount, whether helping internal users with technical issues or assisting outside clients with software installations and troubleshooting. Patience, empathy, and a patron-centric approach were vital for turning in fine effects.
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