Infosys Exciting Walk-In Opportunity:
Infosys is conducting a walk-in drive for freshers for an International Customer Service Process role. The pressure targets rent candidates with fantastic verbal exchange skills to control consumer inquiries and offer effective answers. The perfect candidates must be graduates, adaptable, and keen to paint in a dynamic environment. The stroll-in is scheduled at Infosys BPM in Jaipur. This opportunity gives a platform for freshers to begin their careers in a good business enterprise and advantage treasured enjoy in customer service operations.
- Company: Infosys BPM
- Job Role: International Customer Service Voice Process
- Location: Pune, Maharashtra
- Experience: 0 – 1 years
- Salary: Not Disclosed
- Openings: 200
Interview Details:
Date & Time: 5th, 12th, 13th, and 14th August, 10:00 AM to 1:30 PM
Venue: Infosys Limited, Nagpur SEZ, Co-Developer Plot No:7, Sector – Special Economic Zone, Mihan Notified Area, Incubation Center, Ground Floor, Nagpur, Maharashtra – 441108
Contact: Shreya Anand
About Company:
Infosys, founded in 1981, is a worldwide leader in era services and consulting. Headquartered in Bengaluru, India, it provides IT, enterprise consulting, and outsourcing services. With a sturdy awareness of innovation and digital transformation, Infosys serves clients in over 50 international locations, turning in solutions in areas like cloud computing, synthetic intelligence, and cybersecurity. The employer is famend for its commitment to sustainability, corporate social duty, and worker improvement, making it a desired enterprise and a dependable partner for companies global.
Job Description:
We are looking for enthusiastic people who are equipped to begin their careers within the customer support area. As a part of our International Customer Service Voice Process, you may play a critical role in ensuring customer delight and handing over the first-rate carrier.
We are pleased to announce that we’re hiring freshers for an International Customer Service Voice Process at our Pune place. If you are interested in this interesting possibility, please stroll in for an interview on the fifth, 12th, thirteenth, or 14th of August at our Nagpur workplace.
Key Responsibilities:
First-Level Resolution: Provide first-degree decisions to clients, addressing their worries and issues efficaciously.
Technical Troubleshooting: Diagnose and troubleshoot technical troubles, escalating greater complex troubles to higher-stage assist whilst essential.
Customer Service Excellence: Deliver excellent customer service by acknowledging issues directly, displaying empathy, and using effective language.
Handling Objections: Handle purchaser objections and issues effectively, ensuring an easy and exceptional resolution.
Product Knowledge: Stay up to date with product understanding and enterprise traits to offer accurate statistics and aid.
Ongoing Training: Participate in ongoing schooling and upskilling programs to beautify technical and customer service competencies.
Requirements:
Education Qualification: Any complete-time graduation
Experience: zero to at least one yr
Shifts: 24/7 rotational shifts
Must Adhere and Non-Negotiables:
US Shift Timings: Willingness to work on US shift timings.
Training Programs: Completion of particular and devoted training applications set via the purchaser.
Rotational Shifts: Ability to work 24*7 rotational shifts.
Work from Office: This position requires one hundred work from the workplace; no hybrid or faraway painting alternatives are available.
Document Submission: Candidates ought to have graduation final touch certificates and mark sheets for onboarding.
Documents to Carry:
- A printout of your updated resume.
- Any one photo identity proof (Aadhar Card / PAN Card / Driving License / Voters ID card / Passport).
Benefits at Infosys:
Competitive Compensation and Benefits: Employees receive appealing salaries, performance bonuses, medical insurance, and retirement plans.
Career Development: Infosys provides considerable training packages, certifications, and opportunities for career development through its in-house knowledge of systems and worldwide exposure.
Work-Life Balance: The corporation supports work-life stability with bendy operating hours, far-flung painting options, and well-being packages, including a mental fitness guide and fitness tasks.
Inclusive Culture: Infosys fosters a numerous and inclusive place of business, selling identical opportunities, worker useful resource companies, and a collaborative environment that encourages innovation and boom.
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