Infosys Walk in Drive in Kolkata for Service Desk-Voice Process

Infosys Walk in Drive in Kolkata: Infosys is conducting a Walk-in Drive for the Service Desk-Voice Process on 24th and 25th October 2024 in Kolkata. The position includes coping with purchaser inquiries and technical aid through voice. Candidates with strong communication abilties and technical understanding are recommended to wait. Freshers can follow.

• Job Role: Service Desk – Voice Process
• Company: Infosys 
• Salary: Not Disclosed
• Experience: 1 – 2 Years
• Location: Kolkata 
• Openings: 100

Interview Details:

Date & Time: 24 October – 25 October, 10.00 AM – 1.00 PM

Venue: Infosys Limited Plot No IIIG/2,P. S-New Town, Kolkata -700135 (Hatisala)

About Company:

Infosys is a worldwide leader in next-technology virtual services and consulting. Founded in 1981 and centered in Bengaluru, India, it presents a huge variety of generation solutions, such as cloud, AI, automation, and cybersecurity. Known for its innovative approach and deep enterprise information, Infosys allows organizations to navigate virtual transformation. With over 345,000 employees throughout 50 nations, the business enterprise serves various sectors, which include finance, healthcare, and retail. Infosys emphasizes sustainability, ethical enterprise practices, and continuous gaining of knowledge through its Infosys Knowledge Institute.

Infosys Walk in Drive in Kolkata Job Description:

As a Service Desk – Voice Process expert at Infosys BPM, you may be responsible for getting to and resolving client problems through calls, chat, or electronic mail. This position needs super conversation talents and the potential to manipulate diverse technical troubles, imparting first-line guidance to customers.

Key Responsibilities:

Client Issue Resolution: Address and resolve technical issues associated with VPN, Drivers, Office 365, and Active Directory via voice-based total interactions. You will manipulate inquiries through calls, chat, or emails.

Ticket Management: Utilize ticketing equipment which includes ServiceNow, Remedy, or Control-M to log, music, and solve customer queries and technical troubles.

Technical Troubleshooting: Offer trendy help on working structures across structures, help with fundamental networking and cloud computing concepts, and remedy queries associated with productiveness programs like Microsoft Office.

Customer Service: Provide short and efficient answers to purchaser problems, respecting their time whilst being proactive in hassle resolution. You will be expected to paint independently and solve problems analytically, even as presenting a timely guide.

Skills and Requirements:

Communication: Excellent verbal and written communique capabilities are important to take care of and solve patron inquiries professionally.

Technical Knowledge: Prior experience in troubleshooting the use of voice competencies associated with VPN, drivers, Office 365, motive force installations, and Active Directory. Basic networking and cloud computing understanding are required.

Experience with Ticketing Tools: Familiarity with ticketing structures like ServiceNow or Remedy is desired. These equipment are used to tune and manage customer issues.

Problem Solving: Strong analytical abilties and short wandering are vital to independently resolve patron troubles thoroughly and efficiently.

Work Requirements:

Location: This is a complete-time, workplace-primarily based position in Pune. The job does now not provide hybrid or far-off work alternatives.

Education: A complete-time academic qualification with at least 15 years of training is needed. Any graduate is eligible to use it.

Required Documents:

Candidates attending the walk-in interview should carry:

• A printout of their updated resume.
• Two photo identity proofs (such as PAN card, driving license, voter ID, or passport).
• Original education documents for verification (10th, 12th, and graduation mark sheets, provisional, and original degree).

Benefits at Infosys:

Competitive Compensation: Infosys presents market-aligned salaries and overall performance-primarily based bonuses.

Health and Wellness: Comprehensive medical insurance, well-being programs, and get right of entry to to fitness centers make certain employees’ well-being.

Learning and Development: Employees gain from continuous talent enhancement through guides, certifications, and the Infosys Leadership Institute.

Click Here To Apply Online

Other Jobs:

Flipkart Part-time Work From Home

Part-time Work From Home Opportunities at Meesho

Myntra Work From Home Jobs

Zomato Work From Home Chat Process